APPENDIX 1 – PRODUCT LIST CHANGES OVER THE PAST 12 MONTHS
This section contains a rolling history of the last 12 months of Product List
changes.
MARCH 2010 CHANGES
Additions
- Groove Enterprise Services (Device SL)
- Groove Enterprise Services (User SL)
- Windows MultiPoint Server 2010 Academic
- Windows MultiPoint Server 2010 CAL
- Windows MultiPoint Server 2010 CAL with Windows Server 2008 CAL
- Windows MultiPoint Server 2010 Academic with Windows MultiPoint Server 2010 (CAL) (5 Clients)
- Windows MultiPoint Server 2010 Academic with Windows MultiPoint Server 2010 (CAL) (5 Clients) with Windows Server 2008 CAL (5 Clients)
Promotions
- There were no promotion additions.
- The following promotion expired:
Business Productivity Online Standard (BPOS) Suite
- The following promotion was extended:
Windows 7 Professional
Deletions
- Office Groove Enterprise Services (Device SL)
- Office Groove Enterprise Services (User SL)
FEBRUARY 2010 CHANGES
Additions
- There were no product additions.
Promotions
- There were no promotion additions, extensions or expirations.
Deletions
- There were no product deletions.
JANUARY 2010 CHANGES
Additions
- Bing Maps Standard or Professional (User SL)
- Bing Maps Standard (Services SL)
- Bing Maps Professional (Services SL)
- Bing Maps 1MnTrx (Add-on SL)
- Bing Maps 100KTrx (Add-on SL)
- Bing Maps Unlimited Trx (Add-on SL)
- Learning Solution IT Academy (Services SL)
- Forefront Unified Access Gateway Server 2010
- Forefront Unified Access Gateway External Connector 2010
- Forefront Unified Access Gateway 2010 CAL
- Forefront Unified Access Gateway 2010 10K CAL Pack
Promotions
The following promotion was added:
- Extended Up to Date Promotion
- Rental Rights
The following promotion was extended:
- Business Productivity Online Standard (BPOS) Suite
The following promotions expired:
- Enterprise Subscription
- Forefront Protection Suite
- Internet Security and Acceleration Server
- Office Professional Plus
- Office Publisher 2007 for Windows
Deletions
- Virtual Earth Standard or Professional (User SL)
- Virtual Earth Standard (Services SL)
- Virtual Earth Professional (Services SL)
- Virtual Earth 1MnTrx (Add-on SL)
- Virtual Earth 100KTrx (Add-on SL)
- Virtual Earth Unlimited Trx (Add-on SL)
- Whale Intelligent Application Gateway (IAG) CAL (10k pack)
- Whale Intelligent Application Gateway (IAG) External Connector 2007
- Whale Intelligent Application Gateway (IAG) Server 2007
DECEMBER 2009 CHANGES
Additions
- AutoRoute 2010
- Dynamics CRM Online Per User
- Dynamics CRM Online Extra Storage
- Dynamics CRM Online for SA
- Forefront Security for Office Communications Server External Connector
- Forefront Threat Management Gateway 2010 Enterprise Edition
- Forefront Threat Management Gateway 2010 Enterprise Edition (25 processor)
- Forefront Threat Management Gateway 2010 Standard Edition
- Forefront Threat Management Gateway Web Protection Services 2010
Promotions
There were no expired, extended or added promotions for December.
Deletions
- Internet Security and Acceleration (ISA) Enterprise Edition
- Internet Security and Acceleration (ISA) Enterprise Edition (25 processor)
- Internet Security and Acceleration (ISA) Standard Edition
NOVEMBER 2009 CHANGES
Additions
- Exchange Server 2007 Standard for Small Business CAL
- Exchange Server 2010 Enterprise CAL with services (Device & User)
- Exchange Server 2010 Enterprise CAL without services (Device & User)
- Exchange Server 2010 Enterprise Edition
- Exchange Server 2010 Standard Edition
- Exchange Server 2010 External Connector
- Exchange Server 2010 Standard CAL (Device & User)
- Forefront Online Protection for Exchange (Device and User SL)
- Forefront Protection 2010 for Exchange Server (Device and User SL)
- Forefront Protection 2010 for Exchange Server External Connector (Add-on SL)
- Forefront Protection Suite (Device and User SL)
- Microsoft Desktop Optimization Pack 2009 R2 for Software Assurance
- Rental Rights for Office 2007 Standard
- Rental Rights for Office 2007 Professional Plus
- Rental Rights for Office Publisher 2007
- Rental Rights for Windows
- System Center Virtual Machine Manager 2008 R2 Client Management License per OSE
- System Center Virtual Machine Manager 2008 R2 Client Management License per User
- Windows® 7 Partners in Learning
- Windows Azure Platform Consumption (Add-on SL)
- Windows Azure Platform Consumption for Partner (Add-on SL)
- Windows Azure Platform Introductory Special (Add-on SL)
- Windows Azure Platform Introductory Special for Partner (Add-on SL)
- Windows Azure Platform Development Accelerator Core (Add-on SL)
- Windows Azure Platform Development Accelerator Core for Partner (Add-on SL)
- Windows Azure Platform Development Accelerator Extended (Add-on SL)
- Windows Azure Platform Development Accelerator Extended for Partner (Add-on SL)
- Windows Azure Platform MSDN Premium (Add-on SL)
Promotions
The following promotions were added:
The following promotion was extended:
The following promotions expired:
- Exchange Server Standard
- Windows Software Assurance Attach Offer
Deletions
- Application Virtualization 4.5 for Terminal Services CAL
- Application Virtualization 4.5 External Connector for Terminal Services
- AutoRoute 2007
- CCR DSS Toolkit 2006 Standard
- Exchange Server 2007 Enterprise CAL with Services Promo 2007
- Exchange Server 2007 Enterprise CAL with services (Device & User)
- Exchange Server 2007 Enterprise CAL without services (Device & User)
- Exchange Server 2007 Enterprise Edition
- Exchange Server 2007 Standard Edition
- Exchange Server 2007 External Connector
- Exchange Server 2007 Standard CAL (Device & User)
- Forefront Online Security for Exchange
- Forefront Security Exchange Server
- Forefront Security Exchange Server External Connector
- Forefront Security Suite
- Microsoft Desktop Optimization Pack for Software Assurance
- Windows GGWA iCafe
- Windows Server 2008 High Performance Computing Edition without Hyper-V
- Windows Server 2008 for Windows Essential Server Solutions without Hyper-V
OCTOBER 2009 CHANGES
Additions
- Core Infrastructure Server Suite Standard
- Core Infrastructure Server Suite Enterprise
- Core Infrastructure Server Suite Datacenter
- Duet™ for Office and SAP Server 1.5
- Duet™ for Office and SAP Server 1.5 User CAL
- Exchange Server 2007 Standard for Small Business
- System Center Virtual Machine Manager 2008 R2 Workgroup Edition
- System Center Virtual Machine Manager 2008 R2 Enterprise Server Management License
- VDI Standard Suite
- VDI Standard Suite with MDOP
- VDI Premium Suite
- VDI Premium Suite with MDOP
Promotions
The following promotions were added:
- Forefront Online Security for Exchange
- Office
- Visual Studio Professional
The following promotions expired:
- Rental Rights
- Visual Studio Team System
Deletions
- Duet™ for Office and SAP Server 1.0
- Duet™ for Office and SAP Server 1.0 User CAL
- System Center Virtual Machine Manager 2008 Workgroup Edition
- System Center Virtual Machine Manager 2008 Enterprise Server
- Robotics Developer Studio 2008 Standard
SEPTEMBER 2009 CHANGES
Additions
- MapPoint® Fleet Edition 2010
- MapPoint® 2010 for Windows
- Streets and Trips 2010
- Windows 7 Professional Upgrade
- Windows Server™ 2008 R2 Datacenter
- Windows Server™ 2008 R2 Enterprise
- Windows Server™ 2008 R2 Standard
- Windows Server™ 2008 R2 Itanium Based Systems
- Windows Server™ 2008 Remote Desktop Services CAL
- Windows Server™ 2008 Remote Desktop Services External Connector
- Windows Web Server 2008 R2
Promotions
The following promotions were added:
The following promotions were extended:
- Business Productivity Online Standard (BPOS) Suite
- Enterprise Subscription
- Exchange Server Standard
- Windows Software Assurance Attach Offer
Deletions
- MapPoint® Fleet Edition 2009
- MapPoint® 2009 for Windows
- Streets and Trips 2009
- Remote Desktop for Microsoft Windows XP Professional
- Remote Desktop for Microsoft Windows Vista Business
- Windows Vista Business
- Windows Server™ 2008 Datacenter
- Windows Server™ 2008 Enterprise
- Windows Server™ 2008 Standard
- Windows Server™ 2008 Datacenter without Hyper-V
- Windows Server™ 2008 Enterprise without Hyper-V
- Windows Server™ 2008 Standard without Hyper-V
- Windows Server™ 2008 Itanium Based Systems
- Windows Server™ 2008 Terminal Services CAL
- Windows Server™ 2008 Terminal Services External Connector
- Windows Web Server 2008
AUGUST 2009 CHANGES
Additions
- BizTalk RFID 2009
- Expression Blend 3
- Expression Studio 3
- Expression Web 3
- Virtual Earth Desktop
- Virtual Earth Server
- Virtual Earth Server CAL
- Virtual Earth Server with Enhanced Content Pack
- Virtual Earth Server with Enhanced Content Pack CAL
- Visual Studio 2008 Professional
Promotions
The following promotions were added:
The following promotions expired:
- Identity Lifecycle Manager (ILM) CAL
- Project Server / Project Professional
Deletions
- Expression Blend 2
- Expression Design 2
- Expression Encoder 2
- Expression Media 2
- Expression Studio 2
- Expression Web 2
JULY 2009 CHANGES
Additions:
- System Center Operations Manager 2007 R2
- System Center Operations Manager 2007 R2 with SQL Server 2008 Technology
- System Center Operations Manager 2007 R2 Standard Server Management License (Standard Server ML)
- System Center Operations Manager 2007 R2 Enterprise Server Management License (Enterprise Server ML)
- System Center Operations Manager 2007 R2 Client Management License (Client ML) per OSE
- System Center Operations Manager 2007 R2 Client Management License (Client ML) per User
- System Center Server Management Suite Datacenter
Promotions:
The following promotions were added:
- Rental Rights
- System Center Server Management Suite Datacenter
The following promotions were extended:
- Business Productivity Online Standard (BPOS) Suite
- Enterprise Subscription
- Exchange Server Standard
- Forefront Security Suite
- Identity Lifecycle Manager (ILM) CAL
- Internet Security and Acceleration (ISA) Server
- Visual Studio Team System
- Windows Software Assurance Attach Offer
The following promotions expired:
- Enterprise Agreement Attach & Select Annuity
- Expression Professional Subscription
- SQL Server
- System Center Management Servers
- Visual Studio Professional
Deletions:
- Encarta® Premium 2009
- Student with Encarta Premium 2009
- System Center Operations Manager 2007
- System Center Operations Manager 2007 with SQL Server 2005 Technology
- System Center Operations Manager 2007 Standard Server Management License (Standard Server ML)
- System Center Operations Manager 2007 Enterprise Server Management License (Enterprise Server ML)
- System Center Operations Manager 2007 Client Management License (Client ML) per OSE
- System Center Operations Manager 2007 Client Management License (Client ML) per User
JUNE 2009 CHANGES
Additions:
- System Center Virtual Machine Manager 2008 Client Management License (Client ML) per OSE
- System Center Virtual Machine Manager 2008 Client Management License (Client ML) per User
Promotions:
There were no additions, deletions or extensions for June.
Deletions:
- There were no product deletions for June.
MAY 2009 CHANGES
Additions:
- BizTalk® Adapter Pack 2.0
- BizTalk® Server 2009 Branch Edition
- BizTalk® Server 2009 Developer Edition
- BizTalk® Server 2009 Enterprise Edition
- BizTalk® Server 2009 Stanard Edition
- Commerce Server Enterprise Edition 2009
- Commerce Server Standard Edition 2009
Promotions:
The following promotions expired:
- System Center Server Management Suite Enterprise
- Windows HPC Server
Deletions:
- BizTalk® Adapter Pack 1.0
- BizTalk® Server 2006 R2 Branch Edition
- BizTalk® Server 2006 R2 Developer Edition
- BizTalk® Server 2006 R2 Enterprise Edition 1 processor license
- BizTalk® Server 2006 R2 Standard Edition 1 processor license
- Commerce Server Enterprise Edition 2007
- Commerce Server Standard Edition 2007
- Encarta Academic (User SL)
- Encarta Premium (User SL)
- ProClarity Desktop Professional 6.3
APRIL 2009 CHANGES
Additions:
- Business Productivity Online Deskless Suite (User SL)
- Exchange Online Deskless Worker (User SL)
- Forefront Online Security for Exchange (Device and User SL)
- Forefront Security for Office Communications Standard (Device and User SL)
- Office Communications Online Standard (User SL)
- Sharepoint Online Deskless Worker (User SL)
Promotions:
The following promotions were added:
- Enterprise Agreement Attach & Select Annuity
- Enterprise Subscription
- SQL Server
The following promotions were extended:
- Business Productivity Online Standard (BPOS) Suite
- Identity Lifecycle Manager (ILM) CAL
The following promotions expired:
- Office Enterprise
- PerformancePoint Server CAL 2007
Software Assurance:
- 24x7 Problem Resolution Support
- Employee Purchase Program
- Extended Hotfix Support
- Home Use Rights
Deletions:
- Antigen for Instant Messaging
- Connected Services Framework Device & User CAL 3.0
- Connected Services Framework External Connector 3.0
- Connected Services Framework Server 3.0
- Connected Services Framework Standard Server 3.0
- Connected Services Framework SBE Order Handling 3.0
- Connected Services Framework SBE Server Billing 3.0
- Exchange Hosted Filtering (Device SL)
- Exchange Hosted Filtering (User SL)
- Forms Server 2007
- Forms Server 2007 (Device CAL)
- Forms Server 2007 (User CAL)
- Forms Server 2007 for Internet Sites
- Office PerformancePoint Server 2007 CAL (Device and User SL)
- Office PerformancePoint Server 2007 External Connector
- Office Sharepoint Designer 2007
APPENDIX 2 – PRODUCT PROMOTIONS
Extended Up to Date Promotion
Open Value Subscription customers are eligible for the Extended Up to Date Promotion (UTD) during the first year of their subscription agreement. Qualifying customers may acquire any UTD license identified below if they are licensed for one of the corresponding qualifying prior or current versions. The UTD offer is available from January 1, 2010 to June 30, 2010. In this UTD promotion, you will be able to qualify for the discount using all products listed below.
| UTD License |
Qualifying Version |
| Microsoft® Office Professional Plus Edition 2007 |
- Office 2007 Professional Plus (or Small Business/Standard Edition)
- Office Ultimate Edition 2007
- Office 2007 Professional Edition
- Office 2003 Professional (or Small Business/Standard Edition)
- Office XP Professional (or Small Business/Standard Edition)
|
| Microsoft® Office Small Business Edition 2007 |
- Office 2007 Small Business Edition (or Professional/Standard Edition)
- Office 2003 Small Business Edition (or Professional/Standard Edition)
- Office XP Small Business Edition (or Professional/Standard Edition)
|
| Microsoft® Windows® 7 Professional Upgrade |
- Windows 7 Professional
- Windows Vista Business
- Windows XP Professional
|
Office
As a limited time offer from October 1, 2009 through April 30, 2010, Open Value, Select and Select Plus customers are eligible to renew their Software Assurance on Office Standard, Office Professional Plus, Office Enterprise, Professional Desktop and Enterprise Desktop at potential savings.
This offer applies only to Commercial and Government customers. Customers should contact their reseller for details.
Rental Rights
As a limited time offer from January 1, 2010 through June 30, 2010, Open License, Select and Select Plus customers are eligible to acquire Rental Rights licenses at potential savings for the following products:
- Office Professional Plus 2007 for Windows
- Office Standard 2007 for Windows
- Windows 7 Professional Upgrade
This offer is available for Commercial and Government customers only. Customers should contact their reseller for details.
SQL Server
As a limited time offer from November 1, 2009 through March 31, 2010, Open License and Open Value customers are eligible to acquire SQL Server 2008 Standard and SQL Server 2008 Enterprise licenses and licenses with Software Assurance at potential savings. Per Processor licenses are not included in this offer.
This offer applies only to customers purchasing at least 1 license of Office SharePoint Server 2007 in the same order. Customers can acquire a maximum of 10 licenses of SQL Server, in any combination of Standard and/or Enterprise, at the promotional price.
This offer is available for Commercial and Government customers.
Effective December 1, 2009, this offer is being extended to Academic customers in Open License.
Customers should contact their reseller for details.
System Center Server Management Suite Datacenter
Customers purchasing System Center Server Management Suite Datacenter (SMSD) licenses to cover the management of servers with a minimum of four physical processors are eligible for the following offer. With each SMSD license purchased between July 1, 2009 and February 28, 2010, a Volume Licensing Agreement customer will be deemed to have:
- 1 complimentary SMSD license with Software Assurance coverage
For example, a customer with a four-processor server may be fully licensed for SMSD for that server by purchasing two SMSD licenses and receiving two complimentary SMSD licenses through this offering.
Use of software under this offer will be governed by the terms and conditions of the customer’s license agreement and the product use rights for System Center Operations Manager, System Center Configuration Manager, System Center Data Protection Manager, and System Center Virtual Machine Manager.
The customer’s right to use software under this offer is evidenced by their license agreement, evidence of their qualifying SMSD licenses, and this product condition note. The complimentary licenses granted under this offer expire upon expiration or termination of the qualifying SMSD licenses.
Upon expiration of Software Assurance coverage for the qualifying licenses customer has the option to renew Software Assurance for complimentary licenses granted under this offering.
For Enterprise Subscription, Campus and School, and Open Value Subscription Agreements, the same rights are granted on a temporary basis until the end of the license enrollment term, as long as the initial purchase is made during the promotional period and the customer maintains continuous subscription coverage. These rights only become permanent upon exercise of the buy-out option, and remain subject to all the terms and conditions of the customer’s license agreement.
Additional Offer
Customers renewing their Software Assurance coverage before July 1, 2011 are eligible for the following additional offer. Upon renewal of Software Assurance coverage for the qualifying SMSD licenses, customers will be deemed to have renewed Software Assurance coverage for the corresponding complimentary SMSD licenses. Coverage for the complimentary SMSD licenses will expire when the renewed coverage on the qualifying licenses expires. At that time, customers will have the option to renew coverage for both the qualifying licenses and the complimentary licenses. In that subsequent Software Assurance renewal, different than in the first renewal, coverage will lapse for any SMSD license (qualifying or complimentary) for which coverage is not renewed.
For Enterprise Subscription, Campus and School, and Open Value Subscription Agreements, upon renewal of the subscription enrollment for the qualifying SMSD licenses, customers will be deemed to have renewed their subscription for the corresponding complimentary SMSD licenses. At the end of the renewed term, customer will have the option to renew their subscription for the qualifying licenses and the complimentary licenses. However, the complimentary licenses will need to be paid for separately at this time. These rights only become permanent upon exercise of the buy-out option, and remain subject to all the terms and conditions of the customer’s license agreement.
Visual Studio Professional
As a limited time offer from October 1, 2009 through March 31, 2010, qualifying Open License, Open Value, Select, Select Plus and Enterprise Agreement customers are eligible to acquire Visual Studio 2008 Professional Edition with MSDN Premium and Visual Studio 2008 Professional Edition with MSDN Professional licenses with Software Assurance at potential savings.
This offer applies only to customers with existing licenses for:
- Visual Studio 2005 Professional Edition without Software Assurance
- Visual Studio 2008 Professional Edition without Software Assurance
This offer is valid for up to the number of existing Visual Studio 2005 and 2008 Professional Edition licenses without Software Assurance that the customer owns. Licenses acquired under this offer supersede and replace customers’ existing licenses (one for one).
Customers who have Software Assurance coverage for Visual Studio 2008 Professional Edition with MSDN Professional or Visual Studio 2008 Professional Edition with MSDN Premium licenses which expired after July 1, 2009 are not eligible to apply those Visual Studio Professional licenses to this promotion.
Customers should contact their reseller for details.
Windows 7 Professional
As a limited time offer from September 1, 2009 through April 30, 2010, Open License, Open Value, Select and Select Plus customers are eligible to acquire Windows 7 Professional Upgrade licenses and Upgrade licenses with Software Assurance at potential savings.
This offer applies only to Commercial and Government customers. In the Open Value program, this offer only applies to Additional Product purchases.
Effective November 1, 2009, this offer is being extended to Academic customers in Open License, Select and Select Plus.
Also effective November 1, 2009, Open Value, Select and Select Plus customers are eligible to acquire Windows 7 Professional with MDOP Upgrade licenses with Software Assurance at potential savings.
Customers should contact their reseller for details.
APPENDIX 3 - ADDITIONAL TERMS
Additional Terms - General EI Controls Restrictions
Export of certain Microsoft products from the United States is regulated under
"EI Controls" of the Export Administration Regulations (EAR, 15 CFR 730-744) of
the U.S. Commerce Department, Bureau of Export Administration (BXA). For more
information, please visit: www.microsoft.com/products/exporting/basics.htm
- Customer Definition
In the context of the different volume licensing
programs, the term "customer" means:
- Open License Program: "Licensee" or "you"
- Select and Select Plus Programs: "Enrolling Customer", "Lead Customer Affiliate", "you", "Enrolled Affiliate", or "Affiliates"
- Enterprise Agreement: "Enrolling Customer ", "Customer Affiliates", "you" or
"Affiliates"
- Client Access Licenses (CALs) and Client Management Licenses (MLs)
Right to Migrate to BackOffice User CALs for Enterprise Agreement and Upgrade Advantage Customers
The right to migrate to User CALs applies to customers with active Upgrade Advantage (or other upgrade protection coverage) for BackOffice CALs as of April 1, 2003. See the “Transitioning to User CALs” note below. Any such customer under and active Enterprise Enrollment as of April 1, 2003 may also migrate to User CALs from any BackOffice CALs acquired under the annual true-up process.
Transitioning between User and Device CALs
Customers with current Software Assurance for CALs can switch between User and Device upon renewal of their Software Assurance coverage. This transition does not change the CAL edition (i.e. Standard to Enterprise). Please refer to the Product Notes for the individual products
Transitioning between User and OSE client MLs
Customers with current Software Assurance for client MLs can switch between User and OSE upon renewal of their Software Assurance coverage. Please refer to the Product Notes for the individual products for details.
At Renewal
If both User and Device CALs are available, customers may renew Software Assurance for either type. The product use rights for the type of CAL for which Software Assurance is ordered determine how the CALs can be allocated and used. Enterprise enrollment customers choosing to order Software Assurance for User CALs may acquire CALs based on their user count. Please refer to the notes for the individual products for details.
Surplus CALs
Transitioning between User and Device CALs, as permitted above, could result in a surplus of CALs. Customers may reallocate surplus CALs as their numbers of users or devices grow. At renewal time, customers may choose to maintain Software Assurance on surplus CALs. Customers will not be able to later renew Software Assurance on any surplus CAL for which coverage has lapsed.
Surplus MLs
Transitioning between User and OSE client MLs, as permitted above, could result in a surplus of MLs. Customers may reallocate surplus MLs as their numbers of users or managed OSEs grow. At renewal time, customers may choose to maintain Software Assurance on surplus MLs. Customers will not be able to later renew Software Assurance on any surplus ML for which coverage has lapsed.
Evidence of Licenses
The right to migrate to and use User CALs is evidenced by this Product List, the customers' Software Assurance records and underlying CALs. The right to migrate to and use User MLs is evidenced by this Product List, the customers' Software Assurance records and underlying MLs.
- EI Controls Restrictions
Export of certain Microsoft products from the United States is regulated under "EI Controls" of the Export Administration Regulations (EAR, 15 CFR 730-744) of the U.S. Commerce Department, Bureau of Export Administration (BXA). For more information, please visit: www.microsoft.com/products/exporting/basics.htm
- Language Rights for Licenses Purchased under the Government Open License Program
Products licensed with non-specific language SKUs offered under the Government Open License Program may be run in any one of the following language versions: Arabic, Bulgarian, Chinese Simplified, Chinese Traditional, Croatian, English Hebrew, Indic, Japanese, Korean, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian, Spanish, Thai, Turkish, Ukrainian, Danish, Dutch, English, Finnish, French, German, Greek, Italian, Norwegian, Swedish, Czech, Estonian, Hungarian, Latvian, Lithuanian, Polish, Slovenian and Slovak.
- Maintenance Migration to Volume Licensing for CRM
Customers who acquired Microsoft CRM licenses with Enhancement Program, Foundation Services or Unlimited Support through an authorized reseller outside the Volume Licensing programs have 90 days from expiration of those services to enroll in Software Assurance.
- Media
Open License Media Purchase
Definition
"Media" means web-based download of Microsoft Volume Licensing Products from Microsoft's Volume Licensing Service Center portal or from Microsoft Volume Licensing CD/DVD Disk Kits.
Customers under Open License may acquire for licensed products up to 30 days after expiration of their Open License Authorization Number. Customers may order media for the specific version of products licensed. Customers with Software Assurance may order media for the version of the covered product that is most current as of their Authorization Number expiration date. Customers with Software Assurance may order media for the corresponding non-English versions of covered products up to 30 days after those non-English versions are first available if the English version is available on or before the Authorization Number expiration date. A customer's right to run a particular language version of any product is determined by the license and/or Software Assurance ordered and related cross language rights, if any.
- Multilanguage Packs (MLPs) and Multilanguage User Interface (MUIs) Functionality
MLPs and MUIs enable customers to run and switch between different language versions of licensed products. The right to use MLPs and MUIs varies by product, program and license type.
- In the case of most server products (e.g., Windows Server), the MUI is included with the base product. Customers licensing those products may use the MUI subject to the use rights for those products.
- In the case of Office System products (other than servers) and suites, as of October 1, 2008, the right to use the MLP is available to customers with active Software Assurance coverage on qualifying licenses (for details see Appendix 6). Under certain programs (e.g., Select), MLPs for Office System products and suites continue to be available separately outside Software Assurance.
- In the case of Windows 7, the MUI is included with Windows 7 Enterprise, the edition of Windows 7 available through Software Assurance.
The language versions with which customers are permitted to use MUIs and MLPs likewise varies by program, product and region.
- As of October 1, 2008, customers acquiring the right to use MUIs and MLPs under an Enterprise Agreement or Open Value (Company-wide) agreement may use that functionality with licensed products in all language versions notwithstanding any limitations in those agreements against the use of certain languages.
- Customers acquiring the right to use MUIs and MLP under agreements other than an Enterprise Agreement or Open Value (Company-wide) agreement (whether with the base product or through Software Assurance) remain subject to limitations (if any) in their agreement against the use of certain languages. For example, if a local language version of a product is licensed at a different price on the customer's pricelist, that customer's right to use other language versions in place of that version (with or without MUI or MLP functionality) may be limited. Customers should review their Licensing Agreement, or see their Microsoft Reseller or Account Manager for more information on their right to use other languages.
- Online Services Pricing and Payment Terms
Online Services
Online Services "(OLS)" is a subscription-based offering of software with services that are delivered online.
Online Service Subscription Term
The initial purchase of a new OLS subscription will determine the services subscription term length for the particular service the customer purchased. The customer can choose to select either a one-year subscription term or a subscription that ends on the same date as the customers' agreement term ("coterminous"). Select Plus does not offer the coterminous option, but does allow the customer to "Align to 2nd Affiliate Anniversary" which aligns the coverage to the second affiliate anniversary from the coverage start date.. The one-year subscription term might not align to and may not expire on the effective end date of the customer's agreement. If the one-year subscription terminates after the agreement term, the customer must have an active volume licensing agreement to order additional licenses or renew the service. If the customer makes additional purchases of a service, the subscription term of the additional purchase must align with the customer's existing subscription term for the same service. If pricing for additional orders of product or services is not addressed in the customer's existing agreement, the price we charge the billing party-of-record for additional quantities of products or services already acquired during that subscription term will be the same price we charged at the initial purchase of such products or services.
Online Service Purchases and Auto-Renewal
Customers must have an active Volume Licensing agreement to order or renew OLS subscriptions in Volume Licensing. An OLS subscription is automatically renewed the day after its subscription term expires, unless the customer chooses not to renew by (1) opting out of auto-renewal 30 days before the subscription expires, or (2) submitting a new order prior to the subscription expires. Upon the auto-renewal, Microsoft will invoice the billing party-of-record for the number of expiring licenses with the same subscription term option if the customer's initial agreement remains active. OLS subscriptions for government and academic customers will not be automatically renewed unless the customer chooses the auto-renewal option. Prices are reset at renewal.
Managing Renewal and Auto-Renewal Status
Customers will receive renewal notices prior to the end of their OLS subscription terms. Customers can cancel their renewal or change an auto-renewal order by acting at least 30 days before the end of the subscription term. Customers can also change their renewal order by placing an order with their reseller 30 days prior to the subscription expiration. Customers may cancel a subscription renewal by providing 30 day advance written notice to Microsoft on a form that is available from their Microsoft reseller or at http://microsoft.com/licensing/contracts. If the customer has chosen not to auto-renew their OLS subscription, and the customer does not place a new order within 60 days after the end of their subscription term, the OLS subscription expires and the service is de-provisioned. All renewals of services start a new subscription term that begins on the first day of the next calendar month after the prior subscription term expires.
Customers may increase the OLS subscription commitment, but may not reduce the OLS subscription commitment during the term of their OLS Subscription, unless their agreements allow for such reduction. To ensure additional users are provisioned, the customer must place an order for every increase in subscription service.
Online Services Cancellation
Orders for an Online Service may be cancelled within thirty (30) days after the initial order of a service without penalty. Refer to product-specific sections of this product list for additional cancellation terms that may exist.
Online Services Payment Term Options
Customers must pay for one-year OLS subscriptions in full at the beginning of the subscription term. Customers choosing the coterminous subscription terms, or "align to 2nd Anniversary" in Select Plus, have the two following payment options: (1) Full payment at the time of the order covering the entire term of the subscription, or (2) Spread payments, first payment at the time of the order that covers the remainder of the current agreement year, with the remaining payment(s) due on each agreement anniversary (for Select Plus, affiliate anniversary is used in place of agreement anniversary). An additional, third option is available to Select Plus customers: order anniversary first payment at the time of the order that covers 12 months, with the remaining payment(s) due on each order anniversary (the last payment will cover the remainder between order anniversary and subscription coverage end date).
Additionally, Open Value customers may also choose a monthly payment option. For the monthly payment option, a participating billing party-of-record is automatically invoiced each month during the term of the subscription for the quantity of subscriptions the customer has ordered.
Pricing and payment terms for subscriptions acquired through resellers are determined by agreement between the customer and its reseller. Despite anything to the contrary in their agreement, a customer must order an OLS subscription before the subscription is first used. Customers with an Enterprise Agreement may not submit a true up order for additional subscription licenses.
Additional Online Service Terms
This product list may contain additional information about specific products. Please refer to the product sections of this document for any additional information.
The Product Use Rights at http://www.microsoftvolumelicensing.com/userights/PUR.aspx sets forth other general and product specific terms and conditions governing use of OLS. OLS product use rights are subject to change as described in the Online Services section of that document.
The above pricing and payment terms for Online Services do not apply to Online Services obtained pursuant to the Microsoft Online Subscription Agreement. The pricing and payment terms for Online Services obtained pursuant to the Microsoft Online Subscription Agreement are contained in that agreement and on the Microsoft Online Services Customer Portal.
- Platforms
Campus Desktop Platform and School Desktop Platform Products
The Campus and School desktop platform products are available to Campus and School Agreement customers. The Campus Desktop Platform and the School Desktop Platform include the most current version of Office Enterprise or Office for Mac, Windows 7 Professional Operating System Upgrade* and the Core CAL Suite client access license.
- The desktop platform product on the price list is counted as 3 units.
Campus Desktop Platform and School Desktop with Enterprise CAL Suite Platform Products
The Campus and School desktop platform products are available to Campus and School Agreement customers. The Campus Desktop with Enterprise CAL Suite Platform and the School Desktop with Enterprise CAL Suite Platform include the most current version of Office Enterprise or Office for Mac, Windows 7 Professional Operating System Upgrade* and the Enterprise CAL Suite client access license.
Customized Desktop Platform Products
Customized Desktop platform Products are available to Open Value and Open Value Subscription customers when they select the Company-wide option. The Customized Desktop Platform includes current versions of Office Small Business, Office Professional Plus, or Office Enterprise as well as Windows 7 Professional Operating System Upgrade*, the Enterprise CAL Suite, Core CAL Suite, the Essential Business Server CAL Suite, or the Small Business Server CAL Suite, client access license. The Customized Desktop platform products are identified with an "E" in the Open Value columns.
Enterprise Desktop Platform Products
The Enterprise Desktop platform products are available to Enterprise Agreement customers The Enterprise Desktop Platform includes the most current version of Office Enterprise, Windows 7 Professional Operating System Upgrade*, or Windows Virtual Enterprise Centralized Desktop (VECD), and the Enterprise CAL Suite client access license. The Enterprise Desktop platform products are identified with an “E” in the Enterprise Agreement column. For the Enterprise and Enterprise Subscription Agreement customers, the Enterprise Desktop platform can also be acquired with MDOP.
Professional Desktop Platform Products
The Professional desktop platform products are available to Enterprise Agreement customers and Open Value customers on older agreements when they select the Company-wide option. The Professional Desktop Platform includes the most current version of Office Professional Plus, Windows 7 Professional Operating System Upgrade*, or Windows Virtual Enterprise Centralized Desktop (VECD) (for EA agreements only), and the Core CAL Suite client access license. The Professional Desktop platform products are identified with an “E” in the Enterprise Agreement and Open Value columns. For the Enterprise and Enterprise Subscription Agreement customers, the Professional Desktop platform can also be acquired with MDOP.
Small Business Desktop Platform Products
The small business desktop products are available to Open Value customers on older agreements when they select the Company-wide option. The Small Business Desktop Platform includes the most current version of Office Small Business Edition, Windows Desktop Operating System Upgrade, and the Small Business Server Client Access License. The small business desktop platform products are identified with an "E" in the Open Value column(s).
- Platform Independent Licenses
Microsoft Office Standard, Pro Plus, Enterprise, Word, Excel, PowerPoint and Office for Mac are "platform independent" licenses. A platform independent license allows for a product to be used on any computer platform (e.g., PC, Macintosh) that the software runs on, provided that the version used is the same or earlier than the original version that was licensed. For instance, a customer licensed for Office 2004 for Mac Std may choose to use that license to run Office Std 2003, but could not use the license to run Office Std 2007.
Because the components of a product may vary by platform version, customers may only run the product with components corresponding to the components of the platform version they are licensed for. For example, customers licensed with Office for Mac 2008 can choose to run Office Standard 2007 since the components of Office Standard 2007 correspond to the components of Office for Mac 2008.
Further, active Software Assurance coverage for a platform independent license permits a customer to use in place of the licensed product the most current version of either platform version of the product that becomes available during the term of the upgrade protection coverage (subject to the limitation on components addressed above). For example, a customer who has active Software Assurance for an Office for Mac license is eligible to use in place of Office for Mac the most current version of the corresponding edition of Office for Windows that is released during the term of their coverage.
Microsoft SQL Server is a "platform independent" license. A platform independent license allows for a specific product to be used on any computer platform that the software runs on, provided that the version is the same or lower as the original version that was licensed.
Further, a customer who enrolls a platform independent license in Software Assurance is eligible to use the most current version of that particular product which is available during the term of the upgrade protection coverage, regardless of platform (as long as only one version is installed/used at a time).
- Qualified User Exemptions for Enterprise Agreement (EA) and Enterprise Subscription Agreement (ESA)
A person who accesses server software or online services solely under the licenses identified in the following list is exempt from being counted as a Qualified User:
- Business Productivity Online Deskless Worker Suite User Subscription License (USL)
- SharePoint Online Deskless Worker USL
- Exchange Online Deskless Worker USL
- Licenses for server software products or online services that do not require individual licenses for users or devices accessing those products or online services (such as Client Access Licenses, Client Management Licenses, USLs and DSLs)
- Any External Connector License
These Qualified User exemptions apply to all EA and ESA customers, whether or not Qualified User exemptions are specifically contemplated in the terms and conditions of customers' agreements.
- Points and Order Minimums
Select License, Select Plus, and Open License Volume have a "Point" count that indicates the point value assigned by Microsoft for each license. These point counts are used to calculate the volume pricing level applicable to a customer's agreement. When a given product has been assigned a "zero" point count, this means the product is offered in the program specified, but it has a point value of zero. For purposes of Select 4.0 agreements, "Point" is equivalent to "Unit".
Select License requires a minimum order of 1,500 points per pool over the three year period of the agreement. Order minimum quantity requirements may be waived if a qualifying agreement is supplied.
Select Plus requires an initial minimum order quantity of 500 points per pool. This initial order quantity requirement may be waived if a qualifying agreement is supplied.
Open License requires a minimum order of 5 licenses, 5 SA, or any combination to establish an Authorization Number. For example, 2 License & Software Assurance and 1 Standard License would satisfy the 5 license minimum purchase required for entry into either program. Following is the assignment of unit counts to licenses:
- Standard License: 1 license
- Upgrade: 1 license
- Software Assurance: 1 license
- License & Software Assurance: 2 licenses
- Upgrade & Software Assurance: 2 licenses
- Work at Home License: 1 license
- Step Up License: 1 license
- License: 1 license
- Subscription License: 1 license
Open Value requires a minimum order of 5 U&SA, 5 L&SA, 5 SA, 5 Subscription Licenses, or any combination to enter into an agreement.
Note: A single license for certain products in Open and Open Value satisfies the required 5-license minimum. See individual product notes to determine which products qualify for this exception.
Campus and School License requires a minimum order of 300 units. The units are determined by multiplying the total number of application, system and CAL products selected by the total number of eligible PCs, or eligible FTE/Staff. Please note the minimum order requirement may vary by geographic region.
Note: Campus and School customers are not eligible to choose application, system, Subscription License (user/device), and CAL products for only a portion of the PCs included in the subscription unless explicitly stated in the Product Condition Notes in the Product List.. For instance, if the subscription is for 100 total PCs, the application, system, Subscription License (user/device), and CAL products selected will be for all 100 PCs, even if only a portion of those PCs will run a particular product.
- Volume License Product Keys
Product keys enable organizations to use the software and products they have licensed. All product keys are issued to a customer under a specific license agreement. To obtain your product keys, go to the Microsoft Volume License Services and/or eOpen web sites. You may also call the Activation Call Center. Please note that specific product keys cannot be obtained on the web portals and a list is available at the following web site.
To review a list of Volume Licensing products that require product keys, as well as additional information refer to: http://www.microsoft.com/licensing/resources/vol/volumelicensekey/default.mspx.
Not all Volume Licensing products require a product key. Products that are not listed at this site have a key built into the product, also referred to as a pre-populating the Product ID (PID).
Note: Product keys are assigned to and intended for the sole use of your organization. You will be held responsible for unauthorized use of product keys issued under your agreement. Take measures to keep your keys secure. Do not disclose your product keys to any unauthorized parties.
The product keys listed on Product Licensing Web can currently only be used with Volume Licensing products and cannot be used with retail software or software that is preinstalled on a new PC [Original Equipment Manufacturer (OEM) products].
- Up to Date (UTD) Discount Qualified Products
Open Value Subscription customers are eligible for the UTD Discount during the first year of their subscription agreement. Qualifying customers may acquire any UTD License identified below if they are licensed for one of the corresponding qualifying prior or current versions through OEM, FPP, Volume Licensing. In general this discount is given for only the current version of the product or the immediate prior version. The UTD Discount is platform independent, therefore Mac also qualify for the discount.
| UTD License |
Qualifying Version |
| Core CAL (Device or User) |
Any Core CAL |
| Enterprise CAL (Device or User) |
Any Enterprise CAL |
| Office Enterprise Edition 2007 |
Office Enterprise Edition 2007 |
| Office Professional Plus Edition 2007 |
Office Enterprise Edition 2007
Office Professional Plus Edition 2007
Office Ultimate Edition 2007
Office 2007 Professional Edition
Office 2003 Professional Edition
|
| Office Small Business Edition 2007 |
Office 2007 Small Business Edition (or Professional edition)
Office 2003 Small Business Edition (or Professional edition)
|
| Small Business Server Standard 2008 CAL (Device or User) |
Windows Small Business Server Standard 2008 CAL
Windows Small Business Server 2003 CAL |
| Small Business Server Premium 2008 CAL (Device or User) |
Windows Small Business Server Premium 2008 CAL
Windows Small Business Server 2003 CAL |
| Essential Business Server Standard 2008 CAL (Device or User) |
Windows Essential Business Server Standard 2008 CAL |
| Essential Business Server Premium 2008 CAL (Device or User) |
Windows Essential Business Server Premium 2008 CAL |
| Windows 7 Professional Upgrade |
Windows 7 Professional
Windows Vista Business
|
APPENDIX 4 – LICENSE TYPES AND FEES
- Fees
This product type is available for some Online Services and software products. It isn't version specific. It may be associated with set up costs or other offerings such as activation packs. It generally does not convey rights to use a product or online service. Likewise, it does not provide any benefit or serve any purpose outside the service or software to which it corresponds. Available in the following programs: Open, Open Value, Open Value Subscription, Select and Select Plus.
- License
This product type is version specific and provides the right to run the version of the product for which it is ordered.
Available in the following programs:
Open License
Open Value Subscription (for buy-out orders only)
Select License
Select Plus
Enterprise Subscription Agreement 6.X or 200x (for buy-out orders only).
There are no pre-requisites for a customer to acquire a License in the Open License , Select License, and Select Plus programs. Refer to the Enterprise Subscription Agreement 6.x or 200x for eligibility rules for ordering a perpetual license through buy-out orders.
- License & Software Assurance
This product type isn't version specific. It allows customers to acquire the License and Software Assurance at the same time.
Available in the following programs:
Open License
Open Value
Open Value subscription
Select License
Select Plus
Enterprise Agreement 6.X or 200x
Enterprise Subscription Agreement 6.X or 200x.
There are no pre-requisites for acquiring the License. Software Assurance must be acquired at the time of acquiring the corresponding License, or upon renewal of an existing Software Assurance term. In all volume licensing programs, when the customer does not meet the Software Assurance eligibility criteria and wishes to acquire Software Assurance, the customer must acquire the License & Software Assurance offering.
- Software Assurance
Microsoft Software Assurance is an offering that provides benefits that can include new version rights and access to differentiated technologies and use rights for the Products for which it is acquired, spread payments, consulting services, training, support and access to exclusive offerings. For details on each of the benefits and policies, refer to the Software Assurance (SA) Benefits Appendix of this document. For details on use rights for benefits, refer to the Product Use Rights for Volume Licensing. Available in the following programs:
- Open License, Open Business, Open Volume
- Open Value and Open Value Subscription
- Select License
- Select Plus
- Enterprise Agreement 6.X or 200x Agreements
There are three different levels of commitment for which a customer can select for Software Assurance. The available levels vary by program. A customers Software Assurance commitment level is one of many factors that can determine a customer’s benefit entitlement. A customer can
- Commit to attaching Software Assurance on all of their platform products. This is most commonly available in the Enterprise Agreement and Open Value.
- Commit to attaching Software Assurance on all of their purchases under a particular product pool (Applications, Systems or Servers). This is referred to as Software Assurance Membership (SAM). This does not require a companywide commitment on Software Assurance. This is most commonly available in Select.
- Purchase Software Assurance on individual products without making any commitment to expanding their purchases of Software Assurance to other products.
Software Assurance must be acquired at the time of acquiring the License or
upon renewal of an existing Software Assurance term. Refer to the renewal rules
appendix and specific program agreement for eligibility rules for acquiring
Software Assurance.
Customers may have the option to acquire Software Assurance for certain licenses purchased from the Retail channel (full packaged product) or from an Original Equipment Manufacturer (OEM). Eligibility varies by program, product pool and the license source (see below). In all cases, only licenses for the latest version of a product are eligible, and the Software Assurance must be acquired "within 90 days" from the date the licenses are acquired. Under Open Value, this option applies only to non Company-wide products. Under Enterprise Agreements, it applies only to Additional Products "within 90 days".
| |
Full Packaged Products |
OEM |
Programs |
| Application pool |
N/A |
SA available only as outlined below
|
Applies to Open License, Select, Select Plus and non Company-wide under Open Value and Additional Products under Enterprise Agreements. It does not apply to Enterprise Products under Open Value and Enterprise Agreements |
| Systems pool |
SA available |
SA available |
| Server pool |
SA available |
SA available
|
Customers who acquire Microsoft Office Small Business 2007 from an OEM may acquire Software Assurance for Microsoft Office Small Business in the Open License programs and non Company-wide under Open Value within 90 days from the date of OEM purchase.
Customers who acquire Microsoft Office Professional 2007 from an OEM may acquire Software Assurance for Microsoft Office Standard or Microsoft Office Small Business in the Open License programs, Select and Select Plus programs, and non Company-wide under Open Value within 90 days from the date of OEM purchase
Non-renewal
If a customer does not acquire Software Assurance at the time of acquiring the License, or upon the termination of an existing Software Assurance term, they must acquire a new License or License & Software Assurance in order to upgrade their License at a later date (for Windows Desktop Operating System, the options are Upgrade & Software Assurance). Customers should refer to their program agreements and the renewal section for details.
- Step Up Licenses
Customers may migrate from the standard edition to a premium edition of certain products may do this with a Step-Up License. Customers must have a license with active upgrade protection coverage (e.g., Software Assurance, Upgrade Advantage, or Enterprise Agreement) for the qualifying product in order to acquire a Step-Up License. The Step-Up License must be acquired, and is valid only when acquired, under the same Volume Licensing Program agreement and enrollment (if any), under which upgrade protection coverage for the qualifying product was originally acquired. The customer's right to the use of software under a Step-Up license is conditioned on their having and retaining a License for the qualifying product. Customers cannot transfer the License for the qualifying product separately from the Step-Up license. Customers' perpetual rights under the Step-Up License supersede and replace the underlying license for the qualifying product. For more details and license availability, please see the Enterprise Edition Step-up License Volume Licensing Brief: www.microsoft.com/licensing.
- Subscription Licenses
This product type is available for Online Services and some software products, isn't version specific, and allows customers to use the software, and, in the case of an Online Service, the service during the term of the Select or Enterprise enrollment or Open agreement under which it is acquired. Subscription licenses acquired under an Enterprise Agreement or Enterprise Subscription Agreement must be acquired at the time the service is first accessed, and are prorated based on the number of months remaining in the enrollment or agreement term.
Available in the following programs:
Open Value
Open Value Subscription
Select License
Select Plus
Enterprise Agreement 6.X or 200x
Enterprise Subscription Agreement 6.X or 200x
- Upgrade
This product type is available for the Windows Desktop Operating System only, is version specific, and provides the right to run the version of the product for which it is ordered.
Available in the following programs:
Open License
Open Value Subscription (for buy-out orders only)
Select License
Select Plus
Enterprise Subscription Agreement 6.X or 200x (for buy-out orders only).
The customer must have a qualifying underlying desktop operating system license before it may acquire the Windows Desktop Operating System Upgrade license. Please see the Systems Product section for a list of qualifying desktop operating systems. This list varies by program and the circumstance of an order.
- Upgrade Advantage
This product type is treated like Software Assurance.
- Upgrade & Software Assurance
This product type is available for the Windows Desktop Operating System only, isn't version specific, and allows customers to acquire the Upgrade and Software Assurance for the desktop operating system at the same time.
Available in the following programs:
Open License
Open Value
Open Value Subscription
Select License
Select Plus
Enterprise Agreement 6.X or 200x
Enterprise Subscription Agreement 6.X or 200x.
The customer must have the qualifying underlying desktop operating system license before they may acquire the Upgrade. Software Assurance must be acquired at the time of acquiring the corresponding Upgrade except in the case of subscription programs when the upgrade must be purchased upon renewal of an existing Software Assurance term.
- USL for Software Assurance
This product type is similar to a Subscription License but can only be purchased when assigned to a qualifying CAL with active Software Assurance coverage. You must maintain active Software Assurance coverage on your qualifying CALs during the term of your USL for Software Assurance. For more information on qualifying CALs and use rights see the Microsoft Product Use Rights (PUR). Available in the following programs:
- Enterprise Agreement 6.X
- Enterprise Subscription Agreement 6.X
- Work at Home Licenses
Available in the following programs:
Select License
Select Plus
Enterprise Agreement 6.X or 200x.
A Work at Home license may only be acquired in connection with a product it is licensed to run on an At Work desktop. The Work at Home offering is not an employee purchase plan offering. The Select License, Select Plus, or Enterprise Agreement customer (not the employee) retains the rights to the Work at Home license.
APPENDIX 5 – SOFTWARE ASSURANCE RENEWAL RULES
Open License
Software Assurance coverage ordered under an Open
License authorization number ends upon expiration of that number. To renew that
coverage, customers must submit a renewal order for Software Assurance for all
copies of all products for which they wish to renew coverage within 90 days
after their authorization number expiration date. Customers may order Software
Assurance without the need to simultaneously order a License as long as the
Software Assurance coverage is renewed as stated above. New Software Assurance
coverage starts on the new authorization number effective date.
Open Value 200x
Renewing Coverage under the Same Agreement
Software Assurance coverage ordered under an Open License Value agreement will
end upon expiration (or termination) of that agreement. Customers will receive
written notice of their renewal options 60 days prior to expiration of the
agreement. Customers may have the option to renew their agreement for a
successive 36 full calendar months. To renew Software Assurance coverage, customers
must submit a renewal order for Software Assurance prior to expiration of the previous term. If a customer has elected the company wide
option, that customer must order Software Assurance for all copies of any
product that the customer wishes to renew company wide. If a customer has not
elected the company wide option, that customer may renew coverage for any
number of previously enrolled licenses. Each renewal term will start the day
following expiration of the prior term. Customers may order Software Assurance
without the need to simultaneously order a License as long as the Software
Assurance coverage is renewed as stated above.
Renewing Coverage From a Separate Agreement
The customer may renew Software Assurance for any product without the need to
simultaneously order a License if the customer has obtained a perpetual license
and Software Assurance for that product under a previous agreement and the
customer's new agreement is effective no later than the day following the date
of expiration of the previous agreement. The Software Assurance renewal order
must be placed prior to the expiration of Software Assurance coverage
under the previous agreement, unless such coverage is being renewed from an
Open License Agreement. In that case, customers have 90 days from the
expiration to place the order.
Enterprise Agreement 200x
Renewing Coverage under the Same Agreement
Upon expiration of the enrollment, the customer is eligible for renewal Enterprise Agreement pricing, which is based on Software Assurance only. Customers will receive written notice or their renewal options 60 days prior to expiration of their enrollment. Customers may have the option to renew their enrollment for one successive term of 12 or 36 full calendar months (excluding the Enrollment Application Platform). After that renewal term, in order to renew its Software Assurance coverage, the customer must sign a new Enterprise Enrollment. To renew Software Assurance coverage under the same enrollment, customers must submit a renewal order for Software Assurance for 1) all enterprise products previously ordered for all desktops (or users, as applicable), and 2) all copies of additional products for which they wish to renew coverage. That order must be submitted prior to expiration of the previous term. The renewal term will start the day following the expiration of the prior term. For information on how to renew Software Assurance coverage under a subsequent enrollment, see below.
Renewing Coverage From a Separate Agreement
Enterprise Products: Customers may order Software Assurance for any
enterprise product without the need to simultaneously order a License if the
customer has obtained perpetual licenses for that product on an enterprise-wide
basis under a previous "Enterprise Enrollment" (defined below), and the
customer's enrollment is effective no later than the day following the date of
expiration of that "Enterprise Enrollment." The Software Assurance renewal
order must be placed prior to expiration of Software Assurance coverage under
the previous agreement. The term "Enterprise Enrollment," means
(i) a Microsoft Enterprise Select Agreement; (ii) an enterprise enrollment
under a separate Microsoft Select Master Agreement or Microsoft Enterprise
Agreement; (iii) any enterprise subscription enrollment entered into under a
separate Microsoft Enterprise Subscription Agreement; (iv) any other enrollment
submitted under the same Microsoft Enterprise Agreement; or (v) a Microsoft
Open Value Agreement that includes the election of a company–wide
option.
Additional Products: Customer may order Software Assurance for any
additional products it elects without the need to simultaneously order a
license if the customer or any of its affiliates the customer lists has
obtained perpetual licenses for those products through Upgrade Advantage,
Software Assurance or any similar upgrade protection. The customer's enrollment
must be effective no later than one day following the earliest expiration of
any upgrade protection it is renewing. The Software Assurance renewal order
must be placed prior to expiration of coverage under the previous agreement,
unless coverage is being rolled over from an Open License Agreement.
In that case, customers have 90 days from the expiration to place the order.
Enrollment for Application Platform
Customers may order Software Assurance, for the products available, without the need to simultaneously order a License as provided for in the terms and conditions of the enrollment.
Select License 200x
Renewing Coverage under the Same Agreement
Software Assurance coverage ordered under enrollments under a Select License
agreement will end upon expiration (or termination) of that agreement (or the
termination of the applicable enrollment, if earlier). Customers will receive
written notice of their renewal options 60 days prior to expiration of their
agreement. Customers may have the option to renew their agreement for
successive 12 or 36 full calendar months. To renew Software Assurance coverage
for any copies previously enrolled under its enrollment, a customer must submit
a renewal order to Microsoft via its reseller prior to the expiration of the previous term.
Renewal orders must be for the entire renewal term. Each renewal
term will start the day following the expiration of the prior term.
Renewing Coverage From a Separate Agreement
Customers may order Software Assurance without the need to simultaneously order
a License for copies of products for which they have previously obtained
perpetual licenses through Upgrade Advantage, Software Assurance or any similar
upgrade protection in other volume licensing programs, so long as (i) the new
enrollment becomes effective no later than one day following the expiration of
that upgrade protection, and (ii) the enrolled affiliate places its Software
Assurance order at the time it submits its new enrollment to Microsoft via its
reseller. The Software Assurance renewal order must be placed prior to
the expiration of coverage under the previous agreement, unless coverage is
being rolled over from an Open License Agreement. In that case, customers have
90 days from the expiration to place the order.
Select Plus 200x
Price Levels in Select Plus
Customers qualify for the Select Plus Program if they meet the following three criteria:
- Maintains an active Enterprise Enrollment under a separate Enterprise Agreement or an Enterprise Subscription Enrollment under a Enterprise Subscription agreement (academic customers can use an active Campus or School Agreement as their qualifying contract);
- Submits an initial order that meets a minimum of 500 points for each product pool that Customer selects;
- Identifies an agreement where the minimum order quantity was purchased during the 12 months preceding the effective date of customer’s Select Plus Agreement; and
For options 2 and 3 above Customer is required to maintain a minimum of 500 points in each of product pool Customer selects at the time of compliance check.
Customer’s prices are based upon agreement between Customer and Customer’s reseller. However, Microsoft provides reseller with the following price and point criteria to help guide reseller to end customer pricing:
| Select Plus Price Level—Commercial |
Annual Point Minimums per Pool |
| A |
500 |
| B |
4,000 |
| C |
10,000 |
| D |
25,000 |
Renewing coverage under the same agreement
Software Assurance coverage ordered under a Select Plus registration will end 36 months following the initial order. Customers and Partners will receive written notice of their renewal options prior to expiration of their Software Assurance coverage. Customers have the option to renew their Software Assurance for 24 months plus the number of months from the Software Assurance coverage end date to the net "affiliate anniversary" (this is a customer defined month that will drive annual renewal decisions). To renew Software Assurance coverage for any copies previously ordered, a customer must submit a renewal order to Microsoft via its reseller prior to the expiration of the previous term. Renewal orders must be for the entire renewal term. Each renewal term will start the day following the expiration of the prior term.
Renewing coverage from a separate agreement
Customers may order Software Assurance without the need to simultaneously order a License for copies of products for which they have previously obtained perpetual licenses through Upgrade Advantage, Software Assurance or any similar upgrade protection in other volume licensing programs, so long as the new order becomes effective no later than one day following the expiration of that upgrade protection. The Software Assurance renewal order must be placed prior to the expiration of coverage under the previous agreement, unless coverage is being rolled over from an Open License Agreement. In that case, customers have 90 days from the expiration to place the order.
Open Value 6.4, 6.6 and 2008
Renewing Coverage under the Same Agreement
Software Assurance coverage ordered under an Open Value agreement will end upon expiration (or termination) of that agreement. Customers will receive written notice of their renewal options 60 days prior to expiration of the agreement. Customers may have the option to renew their agreement for successive 36 full calendar months. To renew Software Assurance coverage, customers must submit a renewal order for Software Assurance within 30 days after the previous term expires. If a customer has elected the company wide option, that customer must order Software Assurance for all copies of any product that the customer wishes to renew company wide. If a customer has not elected the company wide option, that customer may renew coverage for any number of previously enrolled licenses. Each renewal term will start the day following expiration of the prior term. Customers may order Software Assurance without the need to simultaneously order a License as long as the Software Assurance coverage is renewed as stated above.
Renewing Coverage from a Separate Agreement
The customer may renew Software Assurance for any product without the need to simultaneously order a License if the customer has obtained a perpetual license and Software Assurance for that product under a previous agreement and the customer’s new agreement is effective no later than the day following the date of expiration of the previous agreement. The Software Assurance renewal order must be placed within 30 days of the expiration of Software Assurance coverage under the previous agreement, unless such coverage is being renewed from an Open License Agreement. In that case, customers have 90 days from the expiration to place the order.
Enterprise Agreement 6.X and 2008
Renewing Coverage under the Same Agreement
An Enterprise Enrollment 6.X or 200x is generally comprised of a License & Software Assurance for every desktop. Upon expiration of that enrollment, the customer is eligible for renewal Enterprise Agreement pricing, which is based on Software Assurance only. Customers will receive written notice or their renewal options 60 days prior to expiration of their enrollment. Customers may have the option to renew their enrollment for one successive term of 12 or 36 full calendar months. After that renewal term, in order to renew its Software Assurance coverage, the customer must sign a new Enterprise Enrollment. To renew Software Assurance coverage under the same enrollment, customers must submit a renewal order for Software Assurance for 1) all enterprise products previously ordered for all desktops (or users, as applicable), and 2) all copies of additional products for which they wish to renew coverage. That order must be submitted within 30 days after the previous term expires. The renewal term will start the day following the expiration of the prior term. For information on how to renew Software Assurance coverage under a subsequent enrollment, see below.
Renewing Coverage from a Separate Agreement
Enterprise Products: Customers may order Software Assurance for any enterprise product without the need to simultaneously order a License if the customer has obtained perpetual licenses for that product on an enterprise-wide basis under a previous “Qualifying Enrollment’ (defined below), and the customer’s enrollment is effective no later than the day following the date of expiration of that “Qualifying Enrollment.” The Software Assurance renewal order must be placed within 30 days of the expiration of Software Assurance coverage under the previous agreement. The term “Qualifying Enrollment,” means (i) an enterprise enrollment under a Microsoft Enterprise Agreement; (ii) any enterprise subscription enrollment entered into under a separate Microsoft Enterprise Subscription Agreement; (iii) any other enrollment submitted under the same Microsoft Enterprise Agreement; or (iv) a Microsoft Open Value Agreement that includes the election of a company–wide option.
Additional Products: Customer may order Software Assurance for any additional products it elects without the need to simultaneously order a license if the customer or any of its affiliates the customer lists has obtained perpetual licenses for those products through Upgrade Advantage, Software Assurance or any similar upgrade protection. The customer’s enrollment must be effective no later than one day following the earliest expiration of any upgrade protection it is renewing. The Software Assurance renewal order must be placed within 30 days of expiration of coverage under the previous agreement, unless coverage is being rolled over from an Open License Agreement. In that case, customers have 90 days from the expiration to place the order.
Enterprise Agreement 4.X and 5.X
Customers enrolled in Enterprise Agreement 4.X and 5.X
are deemed to have License & Software Assurance for every qualified desktop
covered by their enrollment. Upon expiration of their enrollment, customers are
eligible to renew their Software Assurance coverage by enrolling all of their
desktops in an enrollment under a new Enterprise Agreement 6.X or 200x. The term of the
enrollment will be 36 full calendar months. The new enrollment must be signed
within 90 days after the expiration date of the prior agreement. The new 6.0
Enterprise agreements and enrollments will be backdated to no later than one
day following the expiration date of the previous coverage, and the customer
must place its Software Assurance renewal order at the time it submits its new
enrollment.
Select License 6.X and 2008
Renewing Coverage under the Same Agreement
Software Assurance coverage ordered under enrollments under a Select License agreement will end upon expiration (or termination) of that agreement (or the termination of the applicable enrollment, if earlier). Customers will receive written notice of their renewal options 60 days prior to expiration of their agreement. Customers may have the option to renew their agreement for successive 12 or 36 full calendar months. To renew Software Assurance coverage for any copies previously enrolled under its enrollment, a customer must submit a renewal order to Microsoft via its reseller within 30 days after the previous term expired. Renewal orders must be for the entire renewal term. Each renewal term will start the day following the expiration of the prior term.
Renewing Coverage from a Separate Agreement
Customers may order Software Assurance without the need to simultaneously order a License for copies of products for which they have previously obtained perpetual licenses through Upgrade Advantage, Software Assurance or any similar upgrade protection in other volume licensing programs, so long as (i) the new enrollment becomes effective no later than one day following the expiration of that upgrade protection, and (ii) the enrolled affiliate places its Software Assurance order at the time it submits its new enrollment to Microsoft via its reseller. The Software Assurance renewal order must be placed within 30 days of the expiration of coverage under the previous agreement, unless coverage is being rolled over from an Open License Agreement. In that case, customers have 90 days from the expiration to place the order.
Select 4.X and 5.X
Software Assurance coverage ordered under a Select 4.x
or 5.x agreement will expire upon expiration (or termination) of that
agreement. Customers may renew their Software Assurance coverage for up to 36
full calendar months under an enrollment under a new Select 6.x or 200x agreement. To
renew Software Assurance coverage, Customers must sign a new 6.0 Select License
agreement and enrollment and place a Software Assurance renewal order at the
time their new enrollment is submitted. The new agreement and enrollment must
be signed no later than 90 days after the previous agreement expired. The new
6.0 Select License agreement and enrollment will be backdated to no later than
one day following the expiration date of the previous coverage.
Select Plus 2008
Renewing Coverage under the Same Agreement
Software Assurance coverage ordered under a Select Plus registration will end 36 months following the initial order. Customers and Partners will receive written notice of their renewal options prior to expiration of their Software Assurance coverage. Customers have the option to renew their Software Assurance for 24 months plus the number of months from the Software Assurance coverage end date to the net “affiliate anniversary” (this is a customer defined month that will drive annual renewal decisions). To renew Software Assurance coverage for any copies previously ordered, a customer must submit a renewal order to Microsoft via its reseller within 30 days after the previous term expired. Renewal orders must be for the entire renewal term. Each renewal term will start the day following the expiration of the prior term.
Renewing Coverage from a Separate Agreement
Customers may order Software Assurance without the need to simultaneously order a License for copies of products for which they have previously obtained perpetual licenses through Upgrade Advantage, Software Assurance or any similar upgrade protection in other volume licensing programs, so long as the new order becomes effective no later than one day following the expiration of that upgrade protection. The Software Assurance renewal order must be placed within 30 days of the expiration of coverage under the previous agreement, unless coverage is being rolled over from an Open License Agreement. In that case, customers have 90 days from the expiration to place the order.
Cross-program Renewal
As an exception to the rules stated above, customers may renew Software Assurance (upgrade protection) coverage by acquiring Software Assurance under an existing Open Value agreement, Select License, Select Plus or Enterprise enrollment. For customers renewing Software Assurance under an existing Enterprise enrollment, this exception applies to additional products and products outside a company-wide commitment only. Customers must place an order for Software Assurance under their existing agreement or enrollment prior to the expiration date of their previous coverage. For Customers renewing from the Open License Program, Customers have 90 days from their previous coverage to place this order. For Agreement versions 2008 and prior, this order must be placed within 30 days from the expiration of their previous coverage (90 days if renewing from Open License Program).
For all programs except Select Plus, the order must be for the remaining term of the existing agreement or enrollment (i.e., SA x the number of years remaining in the enrollment term as of the order date, including any partial year). In Select Plus, the order will be for 36 months. Because Software Assurance prices will not be prorated for any partial year of coverage, customers should time orders to take advantage of any anniversary of their existing agreement effective date. For Agreement versions 2008 and prior, as long as coverage is renewed within 30 days (90 days if renewing from Open License Program), customers will be deemed to have Software Assurance coverage during any period of time between when their expiring Software Assurance coverage lapsed and when the new coverage begins. Customers will be eligible for upgrades made available during that time as long as coverage is renewed.
Renewing Upgrade Advantage
All Upgrade Advantage licenses will be treated as
Software Assurance. Customers who have purchased Upgrade Advantage, or similar
upgrade protection under any previous Microsoft volume licensing agreement
(other than any v6.0 or subsequent version agreement) and wish to renew that
upgrade protection under Software Assurance, will have 90 days from the
expiration date of their previous upgrade protection coverage to sign a new 6.0
agreement. Renewal eligibility varies by program. See individual program rule
above.
Customers who received 10 months Upgrade Advantage extension
Customers who purchased Upgrade Advantage under the
Open License and Select License programs between May 10, 2001 and September 30,
2001 received a 10 month coverage extension and additional two months period to
renew their Software Assurance from the expiration of such Upgrade Advantage.
The 10-month extension begins the day the customer's Open License authorization
number or Select License agreement expires. Confirmation to customers of the UA
extension was included in eOpen and MVLS in early 2002. The MVLS site has been
updated to reflect how this will impact the SA Benefits so that all applicable
SA benefits will continue for this 10 month extension period as well.
APPENDIX 6 – SOFTWARE ASSURANCE (SA) BENEFITS
Software Assurance benefits are described in this section. The benefits vary by product and product pool. Customers' access and rights to use Software Assurance benefits generally expires upon expiration of their Software Assurance coverage. Any exception to this rule is noted in the individual benefit sections below. These benefits are subject to change and may be discontinued at any time without notice. Availability of benefits varies by program, region, and language.
Most Software Assurance benefits are granted at the beginning of the coverage period. Any changes occurring during the coverage period (e.g. additional purchases or returns) may result in a change in benefit eligibility.
Customers may access the Microsoft Volume Licensing Services website https://licensing.microsoft.com (Open License customers will connect through the eOpen site) for information on how to register to receive the Software Assurance benefits.
These Software Assurance benefits are allocated under the different programs as shown in the chart below:
| Programs |
Open License |
Open Value |
Select*
Enterprise Agreement
Campus Agreement
School Agreement |
Select Plus |
| Benefits are available by: |
License Number |
Agreement |
Enrollment |
Registered Affiliate |
Note: Customers who enter into Canadian HealthCare Volume License Enterprise Agreements will receive SA benefits consistent with the SA benefits available to customers who acquire products though Microsoft Open Value.
Software Assurance Benefits are shown in the chart below. Certain benefits correspond to individual licenses for which Software Assurance is acquired. Active Software Assurance (or other upgrade protection) for any qualifying product, regardless of the product version a customer is actually using, qualifies that customer for those benefits. Qualifying products are identified in each product section. Some benefits are awarded based on Customer's SA spend on a given set of qualifying products within a pool. For these purposes, "SA spend" is not literally the customer's actual dollars spent. Instead it is an approximation of what a customer has spent on Software Assurance coverage for those products under its Select or Enterprise Enrollment, Select Plus registration or Open agreement (For example, SA only purchases and the SA component of L&SA purchases). For customers under subscription programs, it is an approximation of the total dollars the customer has spent licensing those products under its enrollment or agreement. Other benefits correspond to Software Assurance Membership; Software Assurance Membership for the applicable product pool qualifies the customer for those benefits.
| Benefits |
Applications Pool |
Systems Pool |
Server Pool |
| New Version Rights |
Yes |
Yes |
Yes |
| Office Multi Language Pack |
Yes |
|
|
| Packaged Services |
Yes |
|
Yes |
| Windows 7 Enterprise |
|
Yes |
|
| Training Vouchers |
Yes |
Yes |
|
| E-Learning |
Yes |
Yes |
Yes |
| Home Use Program |
Yes |
|
|
| Employee Purchase Program |
Yes |
Yes |
|
| Enterprise Source Licensing Program |
|
Yes |
|
| 24x7 Problem Resolution Support |
Yes |
Yes |
Yes |
| Problem Resolution Support |
|
|
Yes |
| Cold Back-up for Disaster Recovery |
|
|
Yes |
| TechNet SA Subscription Services |
Yes |
Yes |
Yes |
| TechNet Direct |
|
|
Yes |
Windows Fundamentals for Legacy PCs
(Available upon product release) |
|
Yes |
|
| Extended HotFix Support |
Yes |
Yes |
Yes |
| Step-up License |
Yes |
No |
Yes |
*
Yes in the chart means Software Assurance Membership, acquisition of
Software Assurance for qualifying products or SA spend on qualifying products
within that pool would qualify the customer for that benefit.
*Microsoft may withhold or discontinue, at any time, any Software Assurance
Membership-related benefit available under the fourth and any subsequent
enrollment under the same Select License agreement if we have a business reason
for doing so.
| Office system Application Pool products |
Access version 2007 for Windows
Excel version 2007 for Windows
Excel for Mac 2008
Office Groove 2007 for Windows
InfoPath® version 2007 for Windows
Multi-Language Pack for Windows
Office Communicator
Office Enterprise 2007
Office Accounting Professional 2007
Office Standard 2007 for Windows
Office Small Business 2007 for Windows
Office for Mac 2008
Office OneNote™ 2007 for Windows
Office Outlook® 2007 for Windows
PowerPoint® version 2007 for Windows
PowerPoint for Mac 2008
Office Professional Plus 2007 for Windows
Office Project 2007 for Windows
Office Project Professional 2007 for Windows
Office Publisher 2007 for Windows
Office SharePoint Designer 2007 for Windows
Student 2006
Office Visio® Standard 2007 for Windows
Office Visio® Professional 2007 for Windows
Word version 2007 for Windows
Word for Mac 2008
Works 9.0 for Windows
Note: The List of Office System Application Pool Products is subject to change.
|
New Version Rights
With Software Assurance, customers are eligible to upgrade to new versions of licensed software made available during their term of Software Assurance coverage. New Version Rights means, for any underlying licensed product for which Software Assurance coverage is ordered, the right to upgrade to, and run in place of the underlying licensed product, the latest version of that product that we make available during the covered period. For example, if a new version of Microsoft Office is made available during the term of your coverage, your licenses will automatically be upgraded to the new version. Customers that acquire perpetual licenses through Software Assurance can deploy the upgrades after their coverage has expired.
Office Multi Language Pack
Customers with Software Assurance for Office System products and suites as of October 1, 2008 are eligible for this benefit during the term of their Software Assurance coverage. Office System licenses with active Software Assurance coverage as of this date qualify for this offering. Customers have the option to use the latest version of the Office Multi Language Pack with copies of Office System software they are permitted to use under qualifying licenses. Customers' use of the Office Multi Language Pack is governed by the terms and conditions of their license agreement (including any limitations on cross language rights) and this Product List and by the product use rights for the Office System software they are using. If a customer is permitted under its license agreement to run only equal or lower priced language versions, their right to use the Office Multi Language Pack is likewise subject to that limitation.
If a customer's agreement provides perpetual rights to use the software under their qualifying licenses, they will have a perpetual right to use the Office Multi Language Pack with that software (a customer can continue using the Office Multi Language Pack with Office System software under their qualifying licenses even after their SA coverage on those licenses has expired). Otherwise, the right to use the Office Multi Language Pack expires upon the expiration of rights under the qualifying Office System license.
Packaged Services
Customers (other than Academic Select License, Select Plus for Academic, Campus Agreement and School Agreement) with Software Assurance Membership in the Application and Server Pools are eligible for this benefit. The Packaged Services benefit provides qualifying customers with pre-determined customized service offerings. The available offerings include:
- Desktop Deployment Planning Services (DDPS)
- Description: DDPS provides customers with the fundamental analysis, business case, process and technical procedures necessary to execute a thorough desktop deployment project to help maximize the return on investment from their volume licensing agreements. The service is based on the Solution Accelerator for Business Desktop Deployment and best practices from Microsoft with the objective of helping reduce the cost and complexity with high levels of process and automation.
- Service Levels: 1, 3, 5, 10 or 15 days
- SharePoint Deployment Planning Services (SDPS)
- Description: SDPS is an engagement in which a pre-qualified Microsoft partner works with the customer to develop a customized SharePoint Portal Server deployment plan for their specific environment and assess the overall cost for deployment of this technology. This pre-defined paid service is available to customers as a 1, 3, 5, 10 or 15 day deployment planning service, depending on their individual software assurance benefit level.
- Service Levels: 1, 3, 5, 10 or 15 days
- Exchange Deployment Planning Services (EDPS)
- Description: SDPS is an engagement in which a pre-qualified Microsoft partner works with the customer to develop a customized SharePoint Portal Server deployment plan for their specific environment and assess the overall cost for deployment of this technology. This pre-defined paid service is available to customers as a 1, 3, 5, 10 or 15 day deployment planning service, depending on their individual software assurance benefit level.
- Service Levels: 1, 3, 5, 10 or 15 days
- Business Value Planning Services (BVPS)
- Description: BVPS is a partner-delivered engagement designed to help customers identify, unlock, and capture the business value of the Office system through structured, multi-day engagements. The pre-qualified partner will work with customers to identify, design, and implement improvements to an existing business process using Office system technologies to solve real problems they face every day.
- Service Levels: 3, 5, 10 or 15 days
The list of available services and associated service levels may change at any time. Qualified Providers will provide customers with an outline of the available Scope of Work for each of the above service offerings upon request.
Qualified customers receive a number of Packaged Services days based on the number of qualifying Office Application licenses and the number of Core CAL suites and Enterprise CAL suites for which Software Assurance is acquired (see the charts below for details). The number of days a customer receives is put into a pool of Packaged Services Days from which the customer can create vouchers for the above service offerings. Customers may choose one or more of the above services and may select from available service levels up to the number of Packaged Service days they have available.
Licenses with Software Assurance coverage for Office Applications, including the various Office suites, as well as individual applications like Project Standard and Professional, Visio Standard and Professional, and SharePoint Designer each count as one toward the thresholds in the first column below:
| Office Applications |
Packaged Services Days |
| 200-499 |
1 |
| 500-1,999 |
3 |
| 2,000-3,999 |
5 |
| 4,000 – 29,999 |
10 |
| 30,000 – 49,999 |
15 |
| 50,000 – 99,999 |
20 |
| 100,000 – 199,999 |
30 |
| 200,000 – 399,999 |
40 |
| 400,000 – 599,999 |
50 |
| 600,000 + |
75 |
Core CAL Suite SA coverage counts as one toward the thresholds in the first column below, Enterprise CAL Suite SA coverage counts as two toward the thresholds in the first column below:
| CAL Suites |
Packaged Services Days |
| 200-3,999 |
1 |
| 4,000 – 9,999 |
3 |
| 10,000 – 99,999 |
5 |
| 100,000 – 299,999 |
7 |
| 300,000 – 599,999 |
10 |
| 600,000 + |
12 |
Examples
Open Value Agreement with:
150 Office Professional Plus L&SA
+50 Visio Standard SA
200 Covered Office Applications = 1 day
Select or Select Plus SAM Enrollment with:
3,500 Enterprise CAL Suite SA
x 2 points each
7,000 CAL Suite points = 3 days
EA Enrollment with:
3,500 Enterprise Desktop
- 3,500 Office Enterprise
- 3,500 Enterprise CAL Suite
+600 Visio Standard SA
4,100 Covered Office Applications = 10 days
7,000 Covered CAL Suite points = 3 days
- Total 13 Packaged Services Days
Customers can also increase the number of available Packaged Services days if they meet the following criteria: (a) are currently eligible for the Training Voucher benefit, (b) have activated their Training Voucher benefit, and (c) have at least 3 unclaimed training days from Training Voucher benefit available for conversion. Eligible customers can convert unused Training Voucher days into Packaged Service days on a 3:1 basis (three Training Voucher Days = one Packaged Services day). (NOTE: Customers wishing to use their Training Voucher days toward Packaged Services should not create Training Vouchers with those days.) [Generally, Packaged Services days cannot be converted to Training Voucher days. However, if a customer wishes to reverse a Training Voucher day conversion, the Packaged Services days may be converted back to Training Voucher days. ]Following the conversion of Training Voucher day to Packaged Services days, the Packaged Services days will appear in the customer's Packaged Services pool of days. Those days can then be used to create voucher(s) for available services (such as DDPS or SDPS). *Customers' eligibility to convert days back to Training Voucher days is limited based on the number of days available at the Packaged Services Day level. If a customer wants to convert back 10 days, but there are only 8 Packaged Services Days in their pool, they can convert back 8 days only. Customers in eligible volume licensing agreements who have not met the minimum thresholds to receive Packaged Service entitlements but who are meet the above criteria for Training Voucher day conversion may convert Training Voucher days as outlined above.
Customers in eligible volume licensing agreements who have not met the minimum thresholds to receive Packaged Service entitlements but who meet or exceed the criteria for Training Voucher day conversion may convert Training Voucher days as outlined above.
Packaged Services may be delivered to the customer by qualified Microsoft Partners or Microsoft Consulting Services. A customer can view the list of Qualified Providers here: http://directory.partners.extranet.microsoft.com/psbproviders
Packaged Services engagements provide consulting that covers a pre-determined scope of work that result in a high level deployment plan; the actual deployment of the software cannot be included.
- Packaged Services are not available in all languages.
- Packaged Services vouchers can only be redeemed by the customer who qualified for the benefit.
- Packaged Services vouchers may not be exchanged for cash, monies or other valuable considerations.
- Customers who are interested in acquiring additional services beyond those covered by this SA benefit may pay their provider outside of this program.
- Reduction of qualifying SA coverage as a result of returns and other billing adjustments, where allowed, may lower the customer’s Packaged Services entitlement days.
- Vouchers are only valid with qualified Providers for the specific service type for which the voucher is being redeemed. The voucher can be used with any qualified Provider worldwide. Participation may vary.
- Vouchers must be assigned during the Software Assurance coverage period.
- Vouchers will expire 180 days from the date of voucher assignment, independent of Software Assurance coverage expiration. All services must be delivered (voucher redeemed) prior to voucher expiration. Vouchers that expire prior to Software Assurance coverage expiration will return to the available Packaged Services pool of days.
- Microsoft is not responsible for lost, stolen, misplaced or misused vouchers.
- Services provided under vouchers are provided under an agreement between Customer and the Qualified Provider; Microsoft is not responsible for any work or failure on the part of the Qualified Provider related to the services.
- By accepting a Packaged Services engagement, customers acknowledge that they will receive a survey upon completion of the engagement for quality assurance purposes.
- The tables above show service days available based on a full 3-year enrollment or agreement. Customers who purchase Software Assurance coverage for one-year will receive one third of the stated number of service days. Customers who purchase Software Assurance coverage for two-years will receive two thirds of the stated number of service days.
Completed deliverables submitted by the Qualified Provider at the end of the engagement to Microsoft may be used by Microsoft for quality assurance purposes and may be shared with the customer's Microsoft account team for that purpose.
Windows 7 Enterprise
Windows 7 Enterprise is the premium version of Windows designed to help organizations lower IT costs and improve IT efficiency. In addition to all of the features available in Windows 7 Professional, Windows 7 Enterprise is designed to provide higher levels of data protection using hardware-based encryption technology. It also includes tools to improve application compatibility and enables organizations to standardize by using a single worldwide deployment image.
Customers with Software Assurance in the systems product pool as of August 7, 2009 are eligible for this benefit during the term of their Software Assurance coverage. For each Windows license covered under Software Assurance, customers have the option to use Windows 7 Enterprise in place of Windows 7 Professional on their licensed device. The type of Windows 7 Professional license acquired determines whether there is an ongoing right to use Windows 7 Enterprise.
Software Assurance customers with a perpetual license for Windows 7 Business, will have a perpetual right to use Windows 7 Enterprise on the SA covered device. (a customer can continue using Windows 7 Enterprise on this device, even after their SA coverage has expired for that device). Otherwise, the right to use Windows 7 Enterprise expires upon the expiration of rights under the Windows license for which Software Assurance coverage was acquired.
Customers may not move Windows 7 Enterprise from the licensed device to another device. However, customer may reassign Software Assurance coverage to a replacement device, as permitted under their license agreement; if so the right to use Windows 7 Enterprise in place of Windows 7 Professional will apply to that new device. For details on when Software Assurance coverage may be reassigned to a replacement desktop, customers should refer to their license agreement.
Downgrade rights: For Windows 7 Enterprise, please refer to Windows 7 Professional downgrade rights. Windows 7 Enterprise customers are permitted to use the MUI version of the downgraded Windows Operating System in place of Windows 7 Enterprise and Windows 7 Professional.
Windows Vista Ultimate: Only customers with existing Software Assurnce in the systems product pool before August 6, 2009 are eligible for Windows Vista Ultimate during the term of their Software Assurance coverage. Customer who newly obtain or renew their Software Assurance after August 6, 2009 will not be eligible for Windows Vista Ultimate, but will be able to take advantage of Window 7 Enterprise. For Software Assurance Windows Vista Ultimate use rights please refer to the August 2009 Product List.
Campus and School Agreements, Open Value Subscription and Enterprise Subscription customers who are eligible for Windows Vista Ultimate may continue to use Windows Vista Ultimate as long as Software Assurance is maintained.
Training Vouchers
Customers (other than Academic Select License, Select Plus for Academic, Campus Agreement and School Agreement customers) with Software Assurance Membership in the application or systems product pools are eligible for Microsoft training vouchers. These vouchers entitle customers to receive courses from Microsoft Certified Partners with a Competency in Learning Solutions (CPLS) for a specific number of training days. The number of days awarded varies both by program and the number of qualifying licenses for which Software Assurance is acquired. Once the customer's Training Voucher Benefit Administrator has activated the Training Voucher benefit through the Microsoft Volume Licensing Services (MVLS) tool, Training Vouchers can be assigned to designated individuals by the customer's Training Voucher Benefit Administrator.
Minimum number of licenses for which Software Assurance is acquired, needed for
Training Voucher eligibility varies by program.
| Program |
Office system Application Pool products |
Systems Pool |
| Open Value |
2 days per 50 licenses (maximum 20 days) |
1 day per 50 licenses (maximum 10 days) |
SAM
1-249 |
2 days per 50 licenses |
1 day per 50 licenses |
SAM
250-2,399 * |
20 days per
qualifying enrollment |
10 days per
qualifying enrollment |
SAM
2,400-5,999* |
Additional 10 days** |
Additional 5 days** |
SAM
6,000-14,999* |
Additional 20 days (3) |
Additional 10 days (3) |
SAM
15,000 – 29,999* |
Additional 60 days (4) |
Additional 30 days (4) |
SAM
30,000 – 49,999* |
Additional 50 days (5) |
Additional 25 days (5) |
SAM
50,000 – 99,999* |
Additional 90 days (6) |
Additional 45 days (6) |
SAM
100,000 – 199,999* |
Additional 150 days (7) |
Additional 75 days (7) |
SAM
200,000 – 399,999* |
Additional 200 days (8) |
Additional 100 days (8) |
SAM
400,000 – 599,999* |
Additional 200 days (9) |
Additional 100 days (9) |
SAM
600,000 +* |
Additional 600 days (10) |
Additional 300 days (10) |
Note: Training credits available based on a full 3 year
enrollment or agreement (see below for details). Please see table with Office
system Application Pool products on preceding pages of this Appendix.
*Number of licenses for which Software Assurance is acquired
**Upon acquisition of Software Assurance for 2,400th Office system Application
Pool products license, customer is eligible for 10 additional days training
credits. Upon acquisition of Software Assurance for 2,400th Systems pool
license, customer is eligible for 5 additional days training credits.
(3) Upon acquisition of Software Assurance for 6,000th Office system Application
Pool products license, customer is eligible for 20 additional days training
credits. Upon acquisition of Software Assurance for 6,000th Systems pool
license, customer is eligible for 10 additional days training credits.
(4) Upon acquisition of Software Assurance for 15,000th Office system
Application Pool products license, customer is eligible for 60 additional days
training credits. Upon acquisition of Software Assurance for 15,000th Systems
pool license, customer is eligible for 30 additional days training credits.
(5) Upon acquisition of Software Assurance for 30,000th Office system
Application Pool products license, customer is eligible for 50 additional days
training credits. Upon acquisition of Software Assurance for 30,000th Systems
pool license, customer is eligible for 25 additional days training credits.
(6) Upon acquisition of Software Assurance for 50,000th Office system
Application Pool products license, customer is eligible for 90 additional days
training credits. Upon acquisition of Software Assurance for 50,000th Systems
pool license, customer is eligible for 45 additional days training credits.
(7) Upon acquisition of Software Assurance for 100,000th Office system
Application Pool products license, customer is eligible for 150 additional days
training credits. Upon acquisition of Software Assurance for 100,000th Systems
pool license, customer is eligible for 75 additional days training credits.
(8) Upon acquisition of Software Assurance for 200,000th Office system
Application Pool products license, customer is eligible for 200 additional days
training credits. Upon acquisition of Software Assurance for 200,000th Systems
pool license, customer is eligible for 100 additional days training credits.
(9) Upon acquisition of Software Assurance for 400,000th Office system
Application Pool products license, customer is eligible for 200 additional days
training credits. Upon acquisition of Software Assurance for 400,000th Systems
pool license, customer is eligible for 200 additional days training credits.
(10) Upon acquisition of Software Assurance for 600,000th Office system
Application Pool products license, customer is eligible for 600 additional days
training credits. Upon acquisition of Software Assurance for 600,000th Systems
pool license, customer is eligible for 300 additional days training credits.
Microsoft modified the preceding table on March 2006 to add more levels to the number of licenses. Customers with active Select or Enterprise Enrollments or Open Value agreements in place in March 2006 that had previously reached the maximum number of days according to policies published prior to this date will be eligible to receive additional vouchers up to the total number of days for which they now are eligible based on the updated policy.
-
Not all courses are available in all languages.
-
Local policies established by the Microsoft CPLS apply.
- Benefit Administrators have the ability to revoke a voucher in assigned status up to the class cancellation date established by the CPLS.
- Any course days not covered by the voucher will need to be paid by the person who receives the training.
- Any voucher days in excess of the amount of days applied to a particular class
will be returned to the pool of days available to be assigned by the benefit
administrator.
- Courses delivered in an accelerated format require voucher days equivalent to the number of course days for the normal course delivery.
- The voucher is only redeemable for days of instructor-led training at Microsoft CPLSs on approved courses. Custom courses (other than accelerated delivery of approved courses) are not eligible for coverage by these vouchers. For information regarding approved courses, please visit http://www.microsoft.com/learning/sa/training.mspx.
- Vouchers cannot be used to cover any fees related to a customer not showing up for a reserved course. All fees related to "No Shows" are the responsibility of the customer.
- Vouchers may only be redeemed by the individual approved by the customer to use the voucher.
- Vouchers may not be exchanged for cash, monies or other valuable considerations.
- Vouchers must be assigned during the Software Assurance coverage period.
- Vouchers will expire 180 days from the date of voucher assignment, independent of Software Assurance coverage expiration. All services must be delivered (voucher redeemed) prior to voucher expiration. Vouchers that expire prior to Software Assurance coverage expiration will return to the available Training Voucher pool of days.
- One Training Voucher day is equal to one training session day.
- Vouchers may be used to reserve training at only one Microsoft CPLS at a time.
- The Microsoft CPLS reserves the right to cancel a class according to local cancellation policy.
- Vouchers are valid only at participating Microsoft CPLSs. They can be used with any qualified Microsoft CPLS worldwide. Participation may vary.
- Customers must provide the CPLS partner with the voucher information they would like to apply towards the course prior to the end of the course in order to use the voucher as payment for the course.
- Microsoft is not responsible for lost, stolen, misplaced or misused vouchers.
- Reduction of the number of qualifying licenses for which Software Assurance is acquired as a result of returns and other billing adjustments, where allowed, may lower the customer's Training Vouchers service level eligibility.
- Vouchers can be redeemed by only the customer who qualifies for the benefit.
- Services provided under vouchers are provided under an agreement between Customer and the Qualified Provider; Microsoft is not responsible for any work or failure on the part of the Qualified Provider related to the services
- The table above shows training credits available based on a full 3-year enrollment or agreement. Customers who purchase Software Assurance coverage for one-year will receive one third of the stated number of training credits. Customers who purchase Software Assurance coverage for two-years will receive two thirds of the stated number of training credits.
E-Learning
Customers with Software Assurance for qualifying application, systems or server pool products are eligible to use the respective Applications, Systems, and Servers E-Learning benefit during the term of their Software Assurance coverage. Eligible customers will receive one access code (for Applications, Systems and Servers) per qualifying enrollment/agreement. Customers may also download SCROM-compliant, content-only E-learning files (for Applications and Systems) from MVLS for import into their Learning Management System (LMS). There is no access code necessary to download files from MVLS.
Eligible customers may purchase E-learning kits at a regional fulfillment center if the online option is not sufficient.
Customers' deployment and use of the E-Learning courses are subject to the terms and conditions of their license agreement.
E-Learning Applications: Customers with Software Assurance for qualifying Application products are eligible to use hosted E-Learning courses, and SCORM-compliant content. Enterprise Agreement and Select customers may obtain SCORM-compliant content via download or DVD, where as Open and Open Value customer may obtain SCORM-compliant content via DVD only. The maximum number of users for which a customer may use the E-Learning training is equal to the number of licensed copies of qualifying products that the customer has enrolled in Software Assurance. Customers must designate one user for each qualifying license. Access cannot be transferred from one user to another. At the time of launch of an individual course, each qualified user will have up to 12 months to complete the course before access expires, provided that course is launched prior to expiration of the Software Assurance coverage.
E-Learning Systems: Customers with Software Assurance for qualifying System products are eligible to use the hosted E-Learning Client courses, and SCORM-compliant content. Enterprise Agreement and Select customers may obtain SCORM-compliant content via download or DVD, where as Open and Open Value customer may obtain SCORM-comliant content via DVD only. The maximum number of users in which a customer may use the E-Learning training is equal to the number of licensed copies of qualifying products that customer has enrolled in Software Assurance. Customers must designate one user for each qualifying license. Access cannot be transferred from one user to another. At the time of launch of an individual course, each qualified user will have up to 12 months to complete the course before access expires, provided that course is launched prior to expiration of the Software Assurance coverage.
E-Learning Servers: Customers with Software Assurance for qualifying Server products are eligible to use the hosted E-Learning Server courses. The maximum number of users who may access the hosted E-Learning Server courses is equal to the number of licensed copies of qualifying products the customer has enrolled in Software Assurance. Access cannot be transferred from one user to another. At the time of launch of an individual course, each qualified user will have 12 months to complete the course before access expires, provided that course is launched prior to expiration of the Software Assurance coverage.
For Software Assurance acquired after July 1, 2005, rights under the corresponding E-Learning Software Assurance benefit expire upon expiration of that Software Assurance coverage with the exception of a hosted eLearning Server course that is launched less than 12 months from the expiration of the Software Assurance coverage.
Home Use Program
Customers with active Software Assurance coverage for qualifying desktop applications products are eligible to participate in the Home Use Program**. Under the Home Use Program, customers’ employees, who are users of the licensed qualifying applications, may acquire a single license for the corresponding Home Use Program software, to be installed on one home computer. The license terms for that software permit the primary user of the home computer to install and use another copy on a portable device. The license terms for that software permit the primary user of the home computer to install and use another copy on a portable device. Provided their employees first obtain the appropriate Home Use Program license keys from Microsoft, customers may allow their employees to install the corresponding Home Use Program software, acquired by customers under their volume licensing agreements, on employees’ home computers and portable devices at customers’ premises. If a new version is released during the qualified period of use, the primary users can acquire the latest version, to replace their current installed version. See the table or the individual product sections below to ascertain the desktop applications that qualify customers for participation in the Home Use Program. The desktop applications that are available in the Home Use Program are also identified in the table below*.
Customers' eligibility to participate in the Home Use Program ends with the expiration or termination of Software Assurance coverage on qualifying desktop applications. Microsoft may terminate a customer's participation in the Home Use Program, immediately and without notice, in connection with unauthorized access to or licensing through the Home Use Program website in connection with that customer's program code.
The number of Home Use Program licenses that may be acquired for any given desktop application is limited to the number of licenses for the corresponding qualifying desktop application(s) for which the customer acquires Software Assurance. Under the Home Use Program, an employee's usage rights are tied to continued employment with the Customer, and end with termination of employment, termination or expiration of Software Assurance coverage for the copy of the corresponding desktop application that employee uses at work, the employee is no longer a user of the licensed copy of the software, or upon the employee's installation and use of any prior or later version of that desktop application pursuant to a Home Use Program license.
Customers are not responsible for their individual employee's compliance with the Home Use Program end user license terms. Those terms are between Microsoft and the customer's employee and do very from the rights provided under the customers Volume Licenses (e.g. the employee may install only one copy of the HUP software).. We do require that customers limit the Home Use Program access to employees and inform employees of when they should discontinue use of the Home Use Program software in conjunction with a lapse in Software Assurance coverage or employment termination.
Upon the customer's request, Microsoft will provide the customer with limited information pertaining to their employees' HUP license acquisitions (employee name, email address, purchase date and software title ordered. Participation in this program may have tax implications for the customer and its employees. Customer may wish to consult a tax advisor before using this benefit. Microsoft assumes no responsibility for compliance with any employment-benefit, tax or reporting obligation that either customer or its employees may have. Additional terms that apply for employees in New Zealand are set out below,
- Customers must not require any payment or consideration from employees in connection with HUP, or do or omit to do, anything that would result in an increase of the total cost of any HUP benefit to any employee in New Zealand beyond any amount charged by Microsoft
- Customers must indemnify and keep Microsoft and its affiliates indemnified and hold Microsoft and its affiliates free and harmless from any costs, expenses, losses or damages incurred by Microsoft or its affiliates as a result of customer’s failure to comply with the obligations contained in this section.
The list of qualifying desktop applications is subject to change at any time without notice, and varies by region or offering. The availability of Home Use Program software is subject to change at any time without notice and varies by region, offering, application, version and language.
Microsoft Office Enterprise 2007 HUP contains the following Microsoft Office programs:
| Qualifying Desktop Application |
Corresponding Home Use Program License |
Office Standard 2007
Office Professional Plus 2007
Office Enterprise 2007
Office Small Business Edition 2007
Office for Mac 2008
|
Office Enterprise 2007 HUP or Office for Mac 2004 or Office for Mac 2008
|
Access 2007
Excel 2007
PowerPoint 2007
InfoPath 2007
OneNote 2007
Publisher 2007
Word 2007
|
Office Enterprise 2007 HUP or Office for Mac 2004 or Office for Mac 2008
|
Visio Standard 2007
Visio Professional 2007
|
Visio Professional 2007 HUP
|
Project Standard 2007
Project Professional 2007
|
Project Standard 2007 HUP
|
* Home Use Program software availability varies by region, offering and
language. For more information, including information on the future
availability of additional Home Use Program software, please refer to
http://www.microsoft.com/licensing.
** Note to Campus and School customers: Please refer to the agreement (3.5 or greater) for additional program specific rules.
*** Note that SharePoint Designer is now a free product available for download from this link
http://www.microsoft.com/spd
Employee Purchase Program
Customers (other than Academic Select License, Select Plus for Academic, Academic Open License, Campus Agreement and School Agreement customers) with Software Assurance Membership in the application or systems pools are eligible to participate in the Employee Purchase Program (EPP). EPP provides customers' employees potential savings on acquisition of Microsoft licenses and other consumer products. The retail products purchased through this benefit remain with the employee even after the company's SA coverage has expired or if the employee leaves the company. Employees place orders from Microsoft directly through a password protected ecommerce site. Employees may acquire Microsoft licenses and other products for personal use.
Customers' eligibility to participate in EPP ends with expiration or termination of the corresponding Software Assurance coverage. Microsoft may terminate a customer's participation in EPP immediately and without notice in connection with unauthorized access to or licensing through the EPP website in connection with that customer's program code. The maximum number of EPP licenses/products that each employee may acquire for any given title is three. End user license terms of software products acquired through EPP are between Microsoft and the individual employee.
Upon the customer’s request, Microsoft will provide the customer with limited information pertaining to its employees’ EPP license acquisitions (employee name, email address, purchase date and software title ordered. Participation in this program may have tax implications for the customer and its employees. Customer may wish to consult a tax advisor before using this benefit. Microsoft assumes no responsibility for compliance with any employment-benefit, tax or reporting obligation that either customer or its employees may have. This benefit is not available to customers in New Zealand.
Enterprise Source Licensing Program
Customers with Software Assurance Membership and 1,500 or more licensed desktops
in systems pool may be eligible to participate in the Enterprise Source
Licensing Program (ESLP) during the term of their Software Assurance coverage.
ESLP provides access to Microsoft Windows source code for internal development
and support. ESLP is not available in all countries.
Benefit is granted per agreement/enrollment.
Application form can be downloaded from Microsoft Volume Licensing Services
(MVLS).
Academic programs are eligible for the Microsoft Research Source Licensing
Program.
24x7 Problem Resolution Support
This section covers policies for the 24x7 Problem Resolution Support benefit. This benefit was introduced in March 2006. Customers who have activated the Problem Resolution Support benefit as described in previously published Product Lists prior to March 2006, will be eligible to migrate to the 24x7 Problem Resolution Support benefit or remain on the existing benefit until expiration, early termination or renewal of their Software Assurance coverage. When those customers renew their Software Assurance coverage (under the same enrollment number or under a different enrollment number), they will no longer be eligible for Problem Resolution Support.
Customers (other than Academic Select License, Academic Open License, Select Plus for Academic, Campus
Agreement and School Agreement customers) with Software Assurance coverage are
eligible for 24x7 Problem Resolution Support during the term of their Software
Assurance coverage.
24x7 Problem Resolution Support provides assistance for problems with specific
symptoms encountered while using Microsoft products, where there is a
reasonable expectation that the problems are caused by Microsoft products.
Microsoft will make reasonable efforts to assist customers with support
requests in a manner consistent with Microsoft Product Support policies.
Microsoft reserves the right to refuse unreasonable requests for support
services, and at times may refer customers to an additional service level
agreement which may require an additional charge.
Microsoft can add support for new products or discontinue support for existing products. There may be cases where a customer’s implementation of Microsoft products cannot be effectively supported. As part of providing the support services, Microsoft will notify the customer if Microsoft reaches that conclusion. If the customer does not modify the implementation to make it effectively supportable within 30 days after the notice, Microsoft will not be obligated to provide additional support services for that implementation, however Microsoft will continue to provide support for the customers other supportable implementations covered by these term and conditions. Microsoft will make reasonable efforts to assist the customer with their support requests in a manner consistent with Microsoft Product Support policies. Microsoft reserves the right to refuse unreasonable requests for support services, and at times may refer the customer to an additional service level agreement which may require an additional charge.
An assisted break-fix support request, also known as an incident, is defined as
a single support issue and the reasonable effort needed to resolve it. A single
support issue is a problem that cannot be broken down into subordinate issues.
If a problem consists of subordinate issues, each shall be considered a
separate incident. In certain situations, we may provide customers with a
modification to the commercially available Microsoft product software code to
address specific critical problems ("Hotfix(es)") in response to an assisted
break-fix support request. Hotfixes are designed to address customers' specific
problems and are not regression tested. Except as otherwise provided herein,
Hotfixes may not be distributed to unaffiliated third parties without our
express written consent.
Products available through Volume Licensing and that are currently in Mainstream Support as set forth in Microsoft's Support Lifecycle Policy are eligible for 24x7 Problem Resolution Support. Product eligibility for phone support is tied to availability of Software Assurance offering for that product. For products where no Software Assurance option is available for the server but for the CALs, SA spend for their CALs count for incidents to be used for other eligible products as stated below in section Phone Support Incidents Awards. Refer to the specific section for that product in this document to consult the service and support policy. Prior versions of products that are currently in Mainstream Support that customers choose to use in lieu of the current licensed version are also eligible. Developer Edition of all servers, HED products and products that give customers MSDN as their SA benefit are excluded.
Microsoft may use any technical information it derives from providing services related to its products for problem resolution, troubleshooting, product functionality enhancements and fixes, for Microsoft’s knowledge base. Microsoft agrees not to identify the customer or disclose any of customer’s confidential information in any item in the knowledge base. Microsoft is not obligated to restrict the future work assignments of people who have had access to the customer’s confidential information. In addition, the customer, Microsoft and these people are free to use the information that these people remember related to information technology, including ideas, concepts, know-how, or techniques, so long as confidential information of the other party is not disclosed in the course of such use.
The customer’s right to use any fixes Microsoft may provide in the course of performing services is governed by the license agreement for the affected product or, if the fix is not provided for a specific product, any other use terms Microsoft provides. All fixes provided are licensed to the customer.
Support can be initiated through submitting incidents either electronically via
the Web or by Phone. Different provisions apply to each type of medium. 24x7
Problem Resolution Support awards customers with a number of incidents and
contacts to initiate such incidents as described below.
Phone Support Incident Awards
The number of permitted phone support incidents varies by customer based upon their SA spend and payment option. Two types of incident awards are available: a complimentary incident for server coverage and incidents driven by SA-spend. The complimentary incident is awarded under Enterprise and Select enrollment, Select Plus registration, and Open Value agreement with SA coverage on at least one qualifying Server software product.
| Currency Name |
Currency Code |
SERVER / CAL
Incident Award Increments
|
IW / Client
Incident Award Increments
|
| US Dollar |
USD |
$20,000 |
$200,000 |
| Australian Dollar |
AUD |
30,000 |
300,000 |
| Canadian Dollar |
CAD |
27,000 |
270,000 |
| Swiss Franc |
CHF |
S Fr. 33,000 |
S Fr. 330,000 |
| China Renminbi |
CNY |
CRC 165,000 |
CRC 1,650,000 |
| Danish Krone |
DKK |
kr 160,000 |
kr 1,600,000 |
| EURO |
EUR |
21,500 |
215,000 |
| UK Pound |
GBP |
£13,500 |
£135,000 |
| Japanese Yen |
JPY |
JPY 2,400,000 |
JPY 24,000,000 |
| Korean Won |
KRW |
KWD 24,000,000 |
KWD 240,000,000 |
| Norwegian Krone |
NOK |
kr 165,000 |
kr 1,650,000 |
| New Zealand Dollar |
NZD |
35,000 |
350,000 |
| Swedish Krona |
SEK |
kr 200,000 |
kr 2,000,000 |
| New Taiwan Dollar |
TWD |
NTD 700,000 |
NTD 7,000,000 |
SA-spend-based incidents are earned based on server and desktop SA spend under a qualifying Select or Enterprise enrollment, Select Plus registration, Open Value Agreement or Open License Authorization number. For each $20,000 of Server and CAL SA spend, we will award one incident. For each $200,000 of SA spend in the Systems and Applications Pools, we will award one incident. The table below shows the currency equivalents for SA-spend-based awards for agreements based in currencies other than USD. Due to the fluctuation of exchange rates, this table is subject to change.
Incidents are allotted over the term of the Software Assurance coverage based on
the payment option. Agreements that reflect spread payments will lead to
incidents awarded over the term; agreements that reflect lump sum payments will
be awarded upfront. Purchases made after the initial order will trigger
recalculation of the incidents awarded and the annual allotment. Phone Support
Incidents that have not been used will expire at the expiration of Software
Assurance coverage. Phone Support Incidents may not be transferred between
enrollments or agreements.
Access to local phone support is available during business hours*(1).
After-hours phone support may be provided through regional and international
support centers. After-hours phone support can only be used to initiate
business critical support requests. Business hours are determined on a region
by region basis. Customers' Microsoft representatives can provide the defined
business hours in the customers' region or country. Phone support assistance is
not available in all languages in all regions.
| *(1) Business Hour Variations by Region |
| Americas |
M-F 6AM-6PM (PST) |
| EMEA |
M-F 8AM-6PM (GMT) |
| Australia/New Zealand |
M-F 7AM-6PM |
| Japan |
M-F 9:30AM-7PM |
| Asia |
M-F 9AM-6PM |
Web-based Incidents
Customers (other than Academic Select License, Select Plus for Academic, Academic Open License, Campus Agreement, School Agreement and Open License) with Standard and Enterprise Editions of server software products covered with Software Assurance have access to electronic web-based Problem Resolution Support services on an as needed basis. Access to the electronic support sites is available 24 hours per day, 7 days a week, though responses will occur during Business Hours. As such, Web-based Incidents should not be initiated for business critical situations requiring more immediate assistance. Refer to Business Hour Variations by Region in above section "Phone Support Incident Awards".
Incidents initiated via Phone will count against the available phone incident
balance upon resolution. Incidents initiated via the Web are on an as-needed
basis and will be conducted via the Web, email, and other electronic means.
Incidents initiated via the Web then converted to phone resolution by the
customer will count against the available phone incident balance upon
resolution. Incidents initiated via the Web then followed up via phone by
Microsoft will not count against the available phone incident balance if
resolution continues on Web, email and other electronic means.
Software Assurance is required for both server software and related CALs for Web
Support incidents. Customers may only submit web-based Problem Resolution
Support requests on those licensed copies of server software covered with
Software Assurance.
Web Support incidents are not transferable across licenses. Please consult the
product use rights for further details on assigning or reassigning licenses to
physical servers.
Support Contacts
The number of permitted support contacts varies by Volume Licensing program and
number of licenses covered under Software Assurance, as shown below. Contacts
must be named individuals and can include individuals from outside the
customer's organization. However, an organization, department or group name may
not be listed as a contact.
| Benefits |
Open
License |
Open
Value(1) |
Select License/Select Plus/EA Level |
Select License/Select Plus /EA Level |
Select License/Select Plus /EA Level |
Select License/Select Plus /EA Level |
# of Problem Resolution
Phone Support Contacts |
NA |
As Needed |
As Needed |
As Needed |
As Needed |
As Needed |
# of Authorized Web
Support Contacts |
NA |
1 |
2 |
4 |
8 |
16 |
Service Level for Software Assurance Customers
Requests for support may be submitted via telephone or electronically by a
customer's designated contacts, except for Severity A and B which must be
submitted via telephone as set forth below.
Customers are responsible for setting the initial severity level in consultation
with us and can request a change in severity level at any time. The incident
severity will determine the response levels within Microsoft and estimated
response times and customers' responsibilities are defined in the following
table:
| Severity |
Situation |
Our Expected Response |
Customer's Expected Response |
A
Submission
via phone |
-
Critical business impact:
-
Customer's business has significant loss or degradation of services
|
-
1st call response in 2 hour or less based on support offering
-
Microsoft Resources at customer site as required.
-
Continuous effort on a 24x7 basis
-
Notification of Senior Managers at Microsoft based on support offering
|
-
Allocation of appropriate resources to sustain continuous effort on a 24x7
basis(2)
-
Rapid access and response from change control authority
-
Management notification
|
B
Submission
via phone |
-
Moderate business impact:
-
Customer's business has moderate loss or degradation of services but work can
reasonably continue in an impaired manner.
|
-
1st call response in 4 hours or less based on support offering
-
Effort during Business(1) Hours only
|
-
Allocation of appropriate resources to sustain Business Hours continuous effort
-
Access and response from change control authority within 4 Business Hours
|
C
Submission
via phone
or web |
-
Minimum business impact:
-
Customer's business is substantially functioning with minor or no impediments
of services.
|
-
1st response in one business day or less based on support offering
-
Effort during Business Hours only
|
-
Accurate contact information on case owner
-
Responsive within one business day.
|
(1) Contact Microsoft representative for local business hours.
(2) We may need to downgrade the severity level if customer is not able to
provide adequate resources or responses to enable us to continue with problem
resolution efforts.
Customers may be required to perform problem determination and resolution
activities as requested by us. Problem determination and resolution activities
may include performing network traces, capturing error messages, collecting
configuration information, changing product configurations, installing new
versions of software or new components, or modifying processes.
Customers are responsible for implementing the procedures necessary to safeguard
the integrity and security of their software and data from unauthorized access
and to reconstruct lost or altered files resulting from catastrophic failures.
This support benefit is tied to SA investment, not to version. Customers can
acquire the latest version in order to use an older version with downgrade
rights, but are eligible for support for that product only if it is listed as a
supported product on the Microsoft product lifecycle Website. The current
Microsoft product lifecycle Website is located at
http://support.microsoft.com/common/international.aspx?rdpath=dm;en-us;lifecycle
Conversion of Software Assurance 24x7 Problem Resolution Support Incidents to
Premier Problem Resolution Support hours or incidents
Customers may elect to convert Software Assurance 24x7 Problem Resolution
Support Incidents (SA PRS Incidents) to Premier Problem Resolution Support
(PPRS) hours or incidents for use consistent with their Premier service plan at
the time of transfer. This conversion is based on a local rate calculation that
will be provided by their Services Resource. Customers may be required to
purchase additional Support Account Management hours before converting SA PRS
incidents/hours. SA PRS incidents that are converted to Premier are considered
Premier Problem Resolution Support Incidents and are subject to Premier
Services description. Once converted, incidents cannot be returned to a
customer's SA allowance.
Additional business provisions:
SA spend may not be combined across Select or Enterprise enrollments Select Plus registrations, or Open Value Agreements to qualify for additional awards. Spending within each
enrollment or agreement will be used to determine the award for that enrollment
or agreement.
Reduction of SA Spend as a result of returns and other billing adjustments,
where allowed, may result in the loss of Support eligibility or Phone incident
awards during the present or future award periods.
Unlimited 24x7 Problem Resolution Support
This benefit is only available through the Enrollment for Application Platform (EAP) to an Enterprise Agreement. Customers who have an EAP with an minimum annual average SA spend of $250,000 on qualifying Application Platform products and who have an active Premier Services Agreement are eligible for Unlimited 24x7 Problem Resolution Support (PRS) incidents. The following are the qualifying Application Platform products:
- SQL CAL
- SQL Server Standard
- SQL Server Standard Per Processor
- SQL Server Enterprise
- SQL Server Enterprise Per Processor
- BizTalk Server Standard Per Processor
- BizTalk Server Enterprise Per Processor
- BizTalk Server Branch Per Processor
- Office SharePoint Server
- SharePoint Internet
The table below lists the SA spend threshold conversions for agreements based in currencies other than USD. Due to the fluctuation of exchange rates, this table is subject to change without notice.
| Currency |
Currency Code |
Minimum Annual Average SA spend to qualify for Unlimited 24x7 PRS |
| US Dollar |
USD |
250,000 |
| Australian Dollar |
AUD |
375,000 |
| Canadian Dollar |
CAD |
337,500 |
| Swiss Franc |
CHF |
412,500 |
| China Renminbi |
CNY |
2,062,500 |
| Danish Krone |
DKK |
2,000,000 |
| EURO |
EUR |
268,750 |
| UK Pound |
GBP |
168,750 |
| Japanese Yen |
JPY |
30,000,000 |
| Korean Won |
KRW |
300,000,000 |
| Norwegian Krone |
NOK |
2,062,500 |
| New Zealand Dollar |
NZD |
437,500 |
| Swedish Krona |
SEK |
2,500,000 |
| New Taiwan Dollar |
TWD |
8,750,000 |
When committed annual average SA spend on qualifying Application Platform products eligible for Unlimited 24x7 PRS is higher than $250,000, Microsoft will not award incidents based on actual SAl spend on these products. If a customer becomes eligible for Unlimited 24x7 PRS midstream, any incident previously awarded based on SA spend and not consumed will be subtracted from customer’s balance. Unlimited 24x7 PRS incidents cannot be converted to Premier Problem Resolution Support hours or incidents.
Customers who have Application Platform Agreements (APA) with an effective date prior to July 1st 2009 with an annual average SA spend on qualifying Application Platform products higher than $250,000 and who have an active Premier Services Agreement will become eligible for Unlimited 24x7 PRS upon the first anniversary of the APA effective date.
The number of permitted support contacts to manage Unlimited 24x7 PRS varies by size of the SA spend. All eligible customers are entitled to at least four authorized contacts plus one additional contact per every additional $125,000 of SA spend under their EAP. For agreements in foreign currencies, eligible customers are entitled to at least four authorized contacts plus one additional contact for each incremental SA spend amount equal to 50% of the minimum annual average SA spend in the applicable foreign currency. See table below:
| Annual Average SA spend |
permitted support contacts |
| $250,000 - $374,999 |
4 |
| $375,000 - $499,999 |
5 |
| $500,000 - $624,999 |
6 |
| $625,000 - $749,999 |
7 |
| $750,000 - $874,999 |
8 |
Requests for support should be initiated via telephone by a customer’s designated contact and following the procedure described in customer’s Premier Services Agreement. The EAP Benefit only includes Problem Resolution Services. Any time spent by the Technical Account Manager (TAM) or the Designated Support Engineer (DSE) on the resolution of the incident will be accounted for under the customer’s Premier Services Agreement.
Problem Resolution Support
This section covers policies for the Problem Resolution Support benefit. This benefit was introduced prior to March 2006. Customers who have activated the Problem Resolution Support benefit as described in this section or in previously published Product Lists prior to March 2006, will be eligible to either migrate to the 24x7 Problem Resolution Support benefit introduced on March 2006, or remain on the existing benefit until their end of the Software Assurance coverage. Customers eligible to migrate to 24x7 Problem Resolution Support will receive a number of permitted phone support incidents as described in the 24x7 Problem Resolution Support. The number of phone support incidents will be prorated based on the remaining SA coverage term. Please consult the preceding section, 24x7 Problem Resolution Support, for policies applicable to the benefit introduced on March 2006. Customers who had not activated the Problem Resolution Support benefit prior to March 2006 are ineligible for this benefit.
Customers (other than Academic Select License, Select Plus for Academic, Academic Open License, Campus Agreement and School Agreement customers) with Software Assurance coverage on qualifying server software products and related CALs are eligible for Problem Resolution Support during the term of their Software Assurance coverage. Qualifying products are noted in each product section.
Problem Resolution Support coverage provides reactive assistance for problems
with specific symptoms encountered in an eligible Microsoft server product,
where there is a reasonable expectation that the problems are caused by
Microsoft products. Microsoft will make reasonable efforts to assist customers
with support requests in a manner consistent with Microsoft Product Support
policies. Microsoft reserves the right to refuse unreasonable requests for
support services, and at times may refer customers to an additional service
level agreement which may require an additional charge.
An assisted break-fix support request, also known as an incident, is defined as
a single support issue and the reasonable effort needed to resolve it. A single
support issue is a problem that cannot be broken down into subordinate issues.
If a problem consists of subordinate issues, each shall be considered a
separate incident. In certain situations, We may provide customers with a
modification to the commercially available Microsoft product software code to
address specific critical problems ("Hotfix(es)") in response to an assisted
break-fix support request. Hotfixes are designed to address customers' specific
problems and are not regression tested. Except as otherwise provided herein,
Hotfixes may not be distributed to unaffiliated third parties without our
express written consent.
Customers with Standard Editions of Server software products covered with
Software Assurance have access to electronic web-based Problem Resolution
Support services only. Customers with Enterprise Editions of Server software
products covered with Software Assurance have access to business hour
phone-based Problem Resolution Support services in addition to the web-based
support services. Access to the electronic support sites is available 24 hours
per day. Access to phone support is available only during business hours.
Business hours are determined on a region by region basis. Customers' Microsoft
representatives can provide the defined business hours in the customers' region
or country.
Service Level for Software Assurance Customers
Requests for support may be submitted via telephone or electronically through
the Premier online website by customers' designated contacts, except for
Severity A which must be submitted via telephone as set forth below.
Customers are responsible for setting the initial severity level in consultation
with Microsoft and can request a change in severity level at any time. The
incident severity will determine the response levels within Microsoft and
estimated response times and customer responsibilities are defined in the
following table:
| Severity |
Situation |
Our Expected Response |
Customer's Expected Response |
A
Submission
via phone |
-
Critical business impact:
-
Customer's business has significant loss or degradation of services
|
-
1st call response in 2 hour or less based on support offering
-
Microsoft Resources at customer site as required.
-
Continuous effort on a 24x7 basis
-
Notification of Senior Managers at Microsoft based on support offering
|
-
Allocation of appropriate resources to sustain continuous effort on a 24x7
basis(2)
-
Rapid access and response from change control authority
-
Management notification
|
B
Submission
via phone |
-
Moderate business impact:
-
Customer's business has moderate loss or degradation of services but work can
reasonably continue in an impaired manner.
|
-
1st call response in 4 hours or less based on support offering
-
Effort during Business(1) Hours only
|
-
Allocation of appropriate resources to sustain Business Hours continuous effort
-
Access and response from change control authority within 4 Business Hours
|
C
Submission
via phone
or web |
-
Minimum business impact:
-
Customer's business is substantially functioning with minor or no impediments
of services.
|
-
1st response in one business day or less based on support offering
-
Effort during Business Hours only
|
-
Accurate contact information on case owner
-
Responsive within one business day.
|
(1) Contact Microsoft representative for local business hours.
(2) We may need to downgrade the severity level if customer is not able to
provide adequate resources or responses to enable us to continue with problem
resolution efforts.
Customer may be required to perform problem determination and resolution
activities as requested by us. Problem determination and resolution activities
may include performing network traces, capturing error messages, collecting
configuration information, changing product configurations, installing new
versions of software or new components, or modifying processes.
Customers are responsible for implementing the procedures necessary to safeguard
the integrity and security of their software and data from unauthorized access
and to reconstruct lost or altered files resulting from catastrophic failures.
The number of permitted support contacts and incident coverage varies by Volume
Licensing program and number of licenses covered under Software Assurance, as
shown below. Contacts must be named individuals and can include individuals
from outside the customer's organization. However, an organization, department
or group name may not be listed as a contact.
|
Open
License |
Open
Value(1) |
Select License/Select Plus/EA Level |
Select License/Select Plus/EA Level |
Select License/Select Plus/EA Level |
Select License/Select Plus/EA Level |
Minimum
Qualifying SA server
Licenses |
NA |
5 |
1 |
1 |
1 |
1 |
| Problem Resolution Support Requests |
NA |
2 |
As Needed |
As Needed |
As Needed |
As Needed |
| # of Authorized Contacts |
NA |
1 |
2 |
4 |
8 |
16 |
Open Value customers with Software Assurance coverage on at least five
licenses for qualifying server software receive two Web-based problem
resolution support requests per agreement. If at least one of the five server
licenses is an Enterprise Edition, then the problem resolution requests can be
submitted via web or phone (business hours).
Not available with all programs. Eligible programs include: Open Value, Select License (other than Academic), Select Plus (other than Select Plus for Academic and Enterprise Agreement/Enterprise Subscription Agreement. For other programs or variations of standard programs customers should consult their Microsoft account manager.
Additional business provisions:
Software Assurance is required for both server software and related CALs.
Customers may only submit Problem Resolution Support requests on those licensed
copies of server software covered with Software Assurance
Software Assurance benefits are not transferable across licenses. Please consult
the product use rights for further details on assigning or reassigning licenses
to physical servers.
This support benefit is tied to SA spend, not to version. Customers can acquire
the latest version in order to use an older version with downgrade rights, but
are eligible for support on that version only if it is listed as a supported
product on the Microsoft product lifecycle Website. The current Microsoft
product lifecycle Website is located at
http://support.microsoft.com/common/international.aspx?rdpath=dm;en-us;lifecycle
Cold Back-up for Disaster Recovery
Customers with Software Assurance (SA) for qualifying server products and
related CALs are eligible for complimentary server licenses for those products
for disaster recovery (DR) purposes.
For each qualifying server license (i) a customer has enrolled in SA and (ii)
for which the customer has all related CALs (if required by the product)
enrolled in SA, the customer will be deemed to have a second server license
under which it may deploy the same product on a "cold" back-up server solely
for DR purposes during the term of its Software Assurance coverage. Customers'
deployment and use of software under the DR licenses is subject to the terms
and conditions of their license agreement
TechNet SA Subscription Services
Customers with Software Assurance for qualifying products within any product server pool are eligible for TechNet SA Subscription Services support during the term of their Software Assurance coverage. This provides IT professionals with answers to technical questions from industry colleagues. Microsoft support professionals monitor the newsgroups to help ensure accuracy. Eligible customers are given User IDs that provide access to the online services. Customers will receive one User ID for each eligible product covered with Software Assurance as shown below:
| Product Pool |
Open License |
Open Value and Academic with SAM |
Select/Select Plus/EA |
|
Server Pool
|
N/A
|
1 User ID per
Server License
(once 5 Server SA
requirement is met)
|
1 User ID per
Server License
|
| Product Pool |
Open Value |
SAM 250-2,399 * |
SAM 2,400-5,999* |
SAM 6,000-14,999* |
SAM 15,000+* |
Academic Select/Select Plus for Academic/Open with SAM |
| Application Pool |
1 User ID per agreement |
2 User IDs per Qualifying enrollment |
Additional 3 User Ids** |
Additional 5 User Ids*** |
Additional 10 User Ids**** |
1 User ID per enrollment/agreement |
| Systems Pool |
1 User ID per agreement |
2 User IDs per enrollment |
Additional 3 User Ids |
Additional 5 User Ids |
Additional 10 User Ids |
1 User ID per enrollment/agreement |
*Number of licenses for which Software Assurance is acquired
**Upon acquisition of Software Assurance for 2,400th license, customer is eligible for 3 additional User IDs
***Upon acquisition of Software Assurance for 6,000th license, customer is eligible for 5 additional User IDs
****Upon acquisition of Software Assurance for 15,000th license, customer is eligible for 10 additional User IDs
Each User ID entitles an individual to register and obtain access to the Subscriber-only online services site, including but not limited to: Online Concierge Chat, Managed Newsgroups, and premium content.
Open Value, Academic Select License, and Select Plus for Academic customers must acquire Software Assurance for a minimum of five server licenses for qualifying products to be eligible for this benefit.
Customers' use of TechNet SA Subscription Services software is subject to the terms and conditions of their license agreement.
TechNet Plus Direct
Customers with Software Assurance for qualifying products within server pool are eligible for a TechNet Plus Direct during the term of their Software Assurance coverage. This provides IT professionals with access to TechNet Plus Direct content that includes the Microsoft Knowledge Base, technical training, downloads, security patches, service packs, and how-to articles. In addition, customers will also receive the following benefits:
Access to download full-version software licensed for evaluation purposes; includes Microsoft operating systems, servers, and Office System software.
Access to download Beta software - pre-release versions of Microsoft software
Two (2) complimentary technical support incidents per year and a 20% discount on
additional phone support incidents a customer purchases.
Unlimited Managed Newsgroup Support and Online Concierge service.
Eligible customers are provided one subscription per qualifying enrollment as shown below:
| Product Pool |
Open License |
Open Value |
Open Value and Acadmic |
Select (other than Academic) /Select Plus (other than Academic)/EA |
| Server Pool |
1 User ID per qualifying license |
N/A |
1 subscription (once 5 Server SA requirements are met) |
1 subscription per enrollment |
Open Value, Academic Select, and Select Plus for Academic customers must acquire Software Assurance for a minimum of five licenses for qualifying products.
Customers' use of TechNet Plus Direct software, pre-release, and evaluation software is
subject to the terms and conditions of their license agreement.
Full version software licensed is non-time bombed and is for evaluation purposes
only – it is not for use in production environments.
SA customers have rights to share the technical content within the organization
such as knowledge base, technical training, downloads, service packs, and
security patches. However, the following benefits are unique to the primary
subscriber and cannot be shared: full version software for evaluation purposes;
beta software, technical support incidents and discount, managed newsgroup and
online concierge and other premium services available through the TechNet Plus Direct
Only Services Web site.
Not all TechNet Plus Direct services and benefits are available in every
country/region. Please visit
www.microsoft.com/technet/subscription for more information on
availability by country/region.
Customers' right to use TechNet Plus Direct software, pre-release software and
evaluation software expires upon expiration of their Software Assurance
coverage.
Windows Fundamentals for Legacy PCs
Customers (other than Open Value customers) with Software Assurance Membership
in the systems product pool are eligible for this benefit during the term of
their Software Assurance coverage. For each Windows Professional License
covered under Software Assurance, customers are eligible to run Windows
Fundamentals for Legacy PCs in place of either or both of their licensed copies
of Windows Professional during the term of their Software Assurance coverage.
Windows Fundamentals for Legacy PCs is a smaller footprint Windows-based OS
solution designed for customers with Legacy PCs that provides the same security
and manageability as Windows XP Professional SP2 while providing a smooth
migration path to the latest hardware and operating system. Customers' use of
Windows Fundamentals for Legacy PCs is subject to the terms and conditions of
their license agreement.
Extended Hotfix Support
Customers (other than Academic Select, Select Plus for Academic, and Campus and School customers) with Software Assurance Membership coverage for Systems pool qualify for Extended Hotfix Support for Windows Client Operating System. Customers (other than Academic Select, Select Plus for Academic, and Campus and School customers) with Software Assurance Membership coverage for Applications Pool qualify for Extended Hotfix Support for the following products:
- Office 2000 – Microsoft will continue to offer mainstream support for Office 2000 through June 30, 2004. The Office 2000 extended support period will last from July 1, 2004 through July 14, 2009. The latest Office 2000 service pack is required for hotfix support.
- Office XP – Microsoft will continue to offer mainstream support for Office XP through July 11, 2006. The extended support period for Office XP will last from July 12, 2006 through July 12, 2011.
Customers (other than Academic Open) with Software Assurance on at least one server product qualify for Extended Hotfix Support for Server products. The following server products are covered: Microsoft Exchange Server, Microsoft System Center Operations Manager (formerly known as Microsoft Operations Manager), Microsoft SQL Server, Microsoft Systems Center Configuration Manager (formerly Microsoft Systems Management Server), and Windows Server.
Extended Hotfix Support is a benefit for older software versions that have
transitioned from Mainstream to Extended Support. The annual fees normally
charged as part of an Extended Support contract are now waived during the term
of their Software Assurance coverage for customers eligible for this Software
Assurance benefit. Customers eligible for this benefit do not need to sign-up
within a 90 day period of a product's transition to Extended Support.
Customers are still responsible for the fees for individual Hotfixes. A Premier or Essential Support agreement is a pre-requisite for eligibility.
Microsoft Desktop Optimization Pack for Software Assurance
Microsoft Desktop Optimization Pack for Software Assurance (MDOP) is an optional purchase available only to those customers who have Software Assurance on their Windows Desktop. Therefore, customers must have Windows SA coverage for each desktop for which the subscription is licensed.
All customers with active Software Assurance Membership in any pool between July 1, 2007 and December 31, 2007 may use the Microsoft System Center Desktop Error Monitor component of MDOP during the remaining term of their Software Assurance coverage. This component may be used only on desktops and servers covered with Software Assurance. Customers' use of this component is subject to the product use rights for MDOP and the terms and conditions of their agreement.
To receive more information about this product please refer to Product Notes in the systems pool section of this document.
Windows 7 Virtualization Use Rights
Volume Licensing customers have some flexibility in how they can deploy Windows 7 in their organizations. As a benefit of Software Assurance coverage for Windows desktops, customers may leverage virtualization use rights. This use right allows running the software in up to four local virtual machines. While a customer’s right to use Windows 7 Enterprise may survive the expiration of their Software Assurance coverage, the Virtualization Use Right does not. For further use right details, please refer to the Product Use Rights document.
Windows Virtual Enterprise Centralized Desktop for Software Assurance (VECD for SA)
Windows Virtual Enterprise Centralized Desktop (VECD) for Software Assurance is an optional purchase available only to those customers who have Windows Software Assurance coverage. Eligible customers may acquire VECD for SA for any Windows desktop with active Software Assurance coverage. VECD for SA must be acquired under the same Select or Enterprise or Campus and School Enrollment or Open Value agreement as the corresponding Software Assurance coverage. The VECD for SA subscription provides customers the right to run the latest version of the Windows desktop operating system made available during the term of their SA coverage.
Windows Virtual Enterprise Centralized Desktop for Software Assurance is the version of Windows designed to help medium and large size organizations deploy Windows using virtualization technology in a network-centralized deployment architecture. Customers may move Windows Virtual Enterprise Centralized Desktop from the licensed device to another licensed device with active Software Assurance coverage acquired under the same Select or Enterprise or Campus and School enrollment or Open Value agreement. If a customer reassigns the Software Assurance coverage corresponding to a VECD for SA license to a replacement device, as permitted under their license agreement, the right to use VECD for SA will apply to that new device. For details on when Software Assurance coverage may be reassigned to a replacement desktop, customers should refer to their license agreement.
Downgrade rights: For Virtual Enterprise Centralized Desktop, please refer to Windows 7 Professional downgrade rights. Customers are permitted to use the MUI version of the downgraded Windows Operating System in place of 7 Professional and 7 Business. The use rights for VECD for SA apply to your use of any downgraded software.
Users permitted to use VECD for SA from home must be licensed to remotely access any applications running on VECD for SA. For more information about this product, please refer to the Product Use Rights document.
Windows Vista Network Use Right (remote boot): Customers with Software Assurance coverage for Windows desktop systems on August 6, 2009 remain eligible for Windows Vista Network Use Right during the current term of their Software Assurance coverage. Customers who obtain or renew their Software Assurance after August 6, 2009 will not be eligible for Windows Vista Network Use Right, but will be able to purchase VECD or VECD for SA license separately. VECD and VECD for SA provide network use rights. For Software Assurance Windows Vista Network Use Right please refer to the August 2009 Product List.
Windows Vista Enterprise Centralized Desktop (VECD)
Windows Virtual Enterprise Centralized Desktop (VECD) is an optional purchase targeted at customers who would like to deploy VECD using thin client devices (typically pre-installed with an embedded operating system). The VECD subscription provides customers the right to run the latest version of the Windows desktop operating system made available during the term of their SA coverage.
Windows Virtual Enterprise Centralized Desktop is the version of Windows designed to help medium and large size organizations deploy Windows using virtualization technology in a network-centralized deployment architectures using thin client devices not otherwise licensed for Windows desktop operating system. Customers may move Windows Virtual Enterprise Centralized Desktop from the licensed device to another device pursuant to the standard license reassignment rules in their license agreement. Exceptions are made for permanent hardware failure (see Product Use Rights for details).
Downgrade rights: For Virtual Enterprise Centralized Desktop, please refer to 7 Professional downgrade rights. Virtual Enterprise Centralized Desktop customers are permitted to use the MUI version of the downgraded Windows Operating System in place of 7 Enterprise and 7 Professional. The use rights for VECD apply to your use of any downgraded software.
Users permitted to use VECD from home must be licensed to remotely access any applications running on VECD. For more information about this product, please refer to the Product Use Rights document.
Step-up License Availability*
Customers may migrate from a lower level edition to a higher level edition of certain products with a Step-Up License. Customers must have a license with active upgrade protection coverage (e.g., Software Assurance, Upgrade Advantage, or Enterprise Agreement) for the qualifying product in order to acquire a Step-Up License. The Step-Up License must be acquired, and is valid only when acquired, under the same Volume Licensing Program agreement and enrollment (if any), under which upgrade protection coverage for the qualifying product was originally acquired. The customer's right to the use of software under a Step-Up license is conditioned on their having and retaining a License for the qualifying product. Customers cannot transfer the License for the qualifying product separately from the Step-Up license. Customers' perpetual rights under the Step-Up License supersede and replace the underlying license for the qualifying product. For more details, please see the Enterprise Edition Step-up License Volume Licensing Brief:
www.microsoft.com/licensing
| Step-up from |
Step-up to |
| BizTalk® Server Branch |
BizTalk® Server Standard |
| BizTalk® Server Branch |
BizTalk® Server Enterprise |
| BizTalk® Server Standard |
BizTalk® Server Enterprise |
| Commerce Server Standard |
Commerce Server Enterprise |
| Core CAL Suite |
Enterprise CAL Suite |
| Core Infrastructure Server Suite Standard |
Core Infrastructure Server Suite Enterprise |
| Core Infrastructure Server Suite Enterprise |
Core Infrastructure Server Suite Datacenter |
| Desktop Campus w/ Core CAL |
Desktop Campus w/ ECAL |
| Desktop School w/ Core CAL |
Desktop School w/ ECAL |
| Dynamics CRM Workgroup Server |
Dynamics CRM Professional Server |
| Dynamics CRM Professional Server |
Dynamics CRM Enterprise Server |
| Exchange Server Standard |
Exchange Server Enterprise |
| Internet Security & Acceleration (ISA) Standard Server |
Internet Security & Acceleration (ISA) Enterprise Server Edition |
| Office Communications Server Standard |
Office Communications Server Enterprise |
| Office Project Standard |
Office Project Professional |
| Office Small Business Edition |
Office Professional Plus |
| Office Standard |
Office Professional Plus |
| Office Visio® Standard |
Office Visio® Professional |
| Professional Desktop |
Enterprise Desktop |
| Professional Desktop with Microsoft Desktop Optimization Pack |
Enterprise Desktop with Microsoft Desktop Optimization Pack |
| SQL Server ™ Workgroup |
SQL Server ™ Standard |
| SQL Server ™ Standard |
SQL Server ™ Enterprise |
| System Center Configuration Manager Standard Server Management License |
System Center Configuration Manager Enterprise Server Management License |
| System Center Configuration Manager Enterprise Server Management License |
System Center Server Management Suite Enterprise |
| System Center Data Protection Manager Standard Server Management License |
System Center Data Protection Manager Enterprise Server Management License |
| System Center Data Protection Manager Enterprise Server Management License |
System Center Server Management Suite Enterprise |
| System Center Operations Manager Standard Server Management License |
System Center Operations Manager Enterprise Server Management License |
| System Center Operations Manager Enterprise Server Management License |
System Center Server Management Suite Enterprise |
| System Center Server Management Suite Standard |
System Center Server Management Suite Enterprise |
| System Center Virtual Machine Manager 2008 Enterprise Server Management License |
System Center Server Management Suite Enterprise |
| Visual Studio® Team Architecture Edition with MSDN Premium |
Visual Studio® Team Suite with MSDN Premium |
| Visual Studio® Team Database Edition with MSDN Premium |
Visual Studio® Team Suite with MSDN Premium |
| Visual Studio® Team Development Edition with MSDN Premium |
Visual Studio® Team Suite with MSDN Premium |
| Visual Studio® Team Test Edition with MSDN Premium |
Visual Studio® Team Suite with MSDN Premium |
| Visual Studio Professional Edition with MSDN Premium |
Visual Studio Team System 2008 Development Edition with MSDN Premium |
| Visual Studio Professional Edition with MSDN Premium |
Visual Studio Team System 2008 Architecture Edition with MSDN Premium |
| Visual Studio Professional Edition with MSDN Premium |
Visual Studio Team System 2008 Test Edition with MSDN Premium |
| Visual Studio Professional Edition with MSDN Premium |
Visual Studio Team System 2008 Database Edition with MSDN Premium |
| Visual Studio Professional Edition with MSDN Professional |
Visual Studio Professional Edition with MSDN Premium |
| Windows® Essential Business Server CAL Suite |
Windows EBS CAL Suite for Premium Users or Devices |
| Windows® Essential Business Server Standard |
Windows® Essential Business Server Premium |
| Windows Server 2008 Standard |
Windows Server 2008 Enterprise |
| Windows Server 2008 Standard |
Windows Server 2008 Datacenter |
| Windows Server 2008 Enterprise |
Windows Server 2008 Datacenter |
| Windows Server 2008 Enterprise without Hyper-V |
Windows Server 2008 Datacenter without Hyper-V |
| Windows Server 2008 Standard without Hyper-V |
Windows Server 2008 Enterprise without Hyper-V |
| Windows Server 2008 Standard without Hyper-V |
Windows Server 2008 Datacenter without Hyper-V |
| Windows® Small Business Server CAL Suite |
Windows SBS CAL Suite for Premium Users or Devices |
| Windows® Small Business Server Standard |
Windows® Small Business Server Premium |
*Note: The list of products for which Step-up Licenses are
available is subject to change.
APPENDIX 7 - Services
Customer’s right to use of any Services purchased from this Product List are governed by (1) customers volume licensing agreement, and (2) any other master-level Services terms customer may have in place at the time of purchase. In the event of a conflict, the most current Services terms control. A detailed description of any Services customers may purchase the right to are provided in the below table.
Availability of the following offerings varies by region and Volume Licensing Program (currently unavailable to Government customers). Customers should contact their reseller or Microsoft Account Manager for information pertaining to the regional availability of a particular package.
| Benefit 1 |
Premier Foundation |
Premier Standard |
Premier Plus |
| Support Account Management |
✓ |
✓ |
✓ |
| Account Profiling & Reporting |
Monthly |
Monthly |
Monthly |
| Support Assistance (Hours annually allocated) |
Up to 10 hours
+ 1 Health Check
+ 1 Workshop
|
Up to 120 hours |
Up to 160 Hours |
| Problem Resolution Support (PRS) (annually allocated) |
Up to 30 hours |
Up to 80 hours |
Up to 140 Hours |
| 24x7 Critical Situation Escalation Management (Severity Level 1) |
✓ |
✓ |
✓ |
| Rapid Onsite Support |
✓ |
✓ |
✓ |
| Proactive Information Services |
✓ |
✓ |
✓ |
| Microsoft Premier Online |
✓ |
✓ |
✓ |
| Add-On Hours |
Packs of 20 |
Packs of 20 |
Packs of 20 |
1 Business Hours are defined locally.
Support Account Management helps to build and maintain relationships with customer's management and service delivery staff and helps customers arrange each element of the customer's service plan to meet business requirements.
Support Assistance provides short-term advice and guidance (based on available Microsoft resources) for problems not covered with Problem Resolution Support, including assistance with design, development and deployment issues.
Problem Resolution Support provides assistance for problems with specific symptoms encountered while using Microsoft products, where there is a reasonable expectation that the problem is caused by Microsoft products.
| Severity |
Situation |
Our Expected Response |
Customer's Expected Response |
| 1. Submission via phone only |
- Catastrophic business impact:
- Complete loss of a core (mission critical) business process and work cannot reasonably continue
- Needs immediate attention
|
- 1st call response in 1 hour or less
- Our Resources at customer site as soon as possible.
- Continuous effort on a 24x7 basis
- Rapid Escalation within Microsoft to Product teams
- Notification of Microsoft's Senior Executives
|
- Notification of customer Senior executives
- Allocation of appropriate resources to sustain continuous effort on a 24x7 basis2
- Rapid access and response from change control authority
|
| A Submission via phone only |
- Critical business impact:
- Significant loss or degradation of services
- Needs attention within 1hour
|
- 1st call response in 1 hour or less
- Our Resources at customer site as required.
- Continuous effort on a 24x7 basis
- Notification of Microsoft's Senior Managers
|
- Allocation of appropriate resources to sustain continuous effort on a 24x7 basis2
- Rapid access and response from change control authority
- Management notification
|
| B Submission via phone or web |
- Moderate business impact:
- Moderate loss or degradation of services but work can reasonably continue in an impaired manner.
- Needs attention within 2 Business Hours1
|
- 1st call response in 2 hours or less
- Effort during Business Hours1 only
|
- Allocation of appropriate resources to sustain Business Hours1 continuous effort
- Access and response from change control authority within 4 Business Hours1
|
| C Submission via phone or web |
- Minimum business impact:
- Substantially functioning with minor or no impediments of services.
- Needs attention within 4 Business Hours1
|
- 1st call response in 4 hours or less
- Effort during Business Hours1 only
|
- Accurate contact information on case owner
- Responsive within 24 hours.
|
1 Business Hours are defined locally.
2 We may need to downgrade the severity level if customer is not able to provide adequate resources or responses to enable Us to continue with problem resolution efforts.
Information Services include access to the Premier online website and regularly scheduled support webcasts led by Microsoft program managers, developers and professionals providing key information regarding Microsoft technology.
Add-On hours can be used for Support Assistance or Problem Resolution Support.
Associated Business Rules. All Services provide support for commercially released, generally available Microsoft Products (unless specifically excluded on the Microsoft Premier On-Line Web site or the Microsoft Support Lifecycle Web site). Services will generally be charged on an hourly basis, provided remotely, and in English (unless another language is available). Services will be provided in the country in which the VL agreement is signed. On-Site visits are not pre-paid and are subject to resource availability. All Services not consumed on an annual basis will be forfeited. Upon customer request, we may access customer’s system via remote dial-in to analyze problems. Customer must have access to the Internet in order to take advantage of Internet-based services.
If customer's volume license agreement or customer's master-level Services terms do not contain Services Ownership and License language, the following terms apply:
Use, ownership, and license rights.
Fixes and Services Deliverables.
Fixes. Fixes are licensed according to the license terms applicable to the Product to which those Fixes relate. If the Fixes are not provided for a specific Product, any other use terms Microsoft provides with the Fixes will apply, and if no use terms are provided, Customer shall have a non-exclusive, perpetual, fully paid-up license to use and reproduce the Fixes solely for its internal use. Customer may not modify, change the file name of or combine any Fixes with any non-Microsoft computer code.
Pre-Existing Work. All rights in any computer code or non-code based written materials developed or otherwise obtained by or for the parties or their Affiliates independent of this agreement ("Pre-existing Work") shall remain the sole property of the party providing the Pre-existing Work. During the performance of the Services, each party grants to the other party (and Microsoft's contractors as necessary) a temporary, non-exclusive license to use, reproduce and modify any of its Pre-existing Work provided to the other party, solely as needed to perform its obligations in connection with the Services.
Except as may be otherwise expressly agreed by the parties in writing, upon payment in full Microsoft grants Customer a non-exclusive, perpetual, fully paid-up license to use, reproduce and modify (if applicable) any Microsoft Pre-existing Work provided as part of a Services Deliverable, solely in the form delivered to Customer, and solely for Customer's internal business purposes. The license to Microsoft's Pre-existing Work is conditioned upon Customer's compliance with the terms of this agreement.
Developments. Upon payment in full Microsoft grants Customer joint ownership in any computer code or non-code written materials (other than Products, Fixes or Pre-existing Work) developed by Microsoft or in collaboration with Customer and left with Customer at the conclusion of a Services engagement ("Developments"). Each party shall be the sole owner of any modifications that it makes based upon Developments. Customer agrees to exercise its rights in any Developments solely for Customer's internal business operations, and not to resell or distribute any Developments to any third party.
Open Source License restrictions. Because certain third party license terms require that computer code be generally (i) disclosed in source code form to third parties; (ii) licensed to third parties for the purpose of making derivative works; or (iii) redistributable to third parties at no charge (collectively, "Open Source License Terms"), the license rights that each party has granted to any computer code (or any intellectual property associated therewith) do not include any license, right, power or authority to incorporate, modify, combine and/or distribute that computer code with any other computer code in a manner which would subject the other's computer code to Open Source License Terms. Furthermore, each party warrants that it will not provide or give to the other party computer code that is governed by Open Source License Terms.
Affiliates' rights. Customer may sublicense the rights contained in this subsection relating to Services Deliverables to its Affiliates, but Customer's Affiliates may not sub-license these rights and Customer's Affiliates' use must be consistent with the license terms contained in this agreement.
Reservation of rights. All rights not expressly granted are reserved.
APPENDIX 8 - Software Assurance Benefits
These benefits require Software Assurance coverage, and in some cases Software
Assurance Membership. Please see the Product List for details and a complete
list of Software Assurance benefits. Except as noted below, these benefits
expire when your Software Assurance coverage ends.
-
"Cold" Disaster Recovery Rights.
For each instance of eligible server software you run in a physical or virtual
operating system environment on a licensed server, you may temporarily run a
backup instance in a physical or virtual operating system environment on a
server dedicated to disaster recovery. The product use rights for the software
and the following limitations apply to your use of software on a disaster
recovery server.
-
The server must be turned off except for (i) limited software self-testing and
patch management, or (ii) disaster recovery.
-
The server may not be in the same cluster as the production server.
-
You may run the backup and production instances at the same time only while
recovering the production instance from a disaster.
-
Your right to run the backup instances ends when your Software Assurance
coverage ends.
-
E-Learning.
The Desktop Applications section of the product use rights provides your
license terms for eLearning Training Kits. However, you may not have more users than you have E-Learning licenses.
-
TechNet Plus Subscription Media.
The Developer Tools section of the product use rights provides your license
terms for TechNet Plus Subscription Media. Please see the Product List for
additional TechNet Software Assurance benefits.
-
Step-Up Licenses.
A Step-Up License permits you to run a premium edition in place of the
qualifying product. When your Step-Up License becomes perpetual, it permanently
replaces your rights to the qualifying product.
-
MSDN. The Developer Tools section of the product use rights provides
your license terms for MSDN. Your rights to use any software licensed through
MSDN become perpetual when your right to use Visual Studio becomes perpetual.
-
Software Assurance Product Support Services.
The way you use the software may not be supportable. It may also require you to
buy more support services. Each of us may use information acquired in
connection with support services as long as that use does not disclose the
other's confidential information. The license terms for the underlying product
apply to your use of any fixes.
-
Windows Fundamentals for Legacy PCs.
The Desktop Operating System section of the product use rights provides your
license terms for Windows Fundamentals for Legacy PCs. However, you may use the
software only to run the types of applications listed below.
- security
- management
- terminal emulation
- Remote Desktop and similar technologies
- web browser
- media player
- instant messaging client
- document viewers
- NET Framework and Java Virtual Machine
You may choose not to install the media player. If so, the sections of the
Desktop Operating System section of the product use rights listed below do not
apply to your use of the software.
- Windows Media Digital Rights Management
- Windows Media Player
- Notice About the MPEG-4 Visual Standard
You may use the software on a device other than the one on which it was first
installed if you move the corresponding Software Assurance coverage to that
other device.
-
Windows 7 Enterprise.
The Desktop Operating System section of the product use rights, as supplemented in the Windows 7 Virtualization Rights section below, provides your license terms for the software. Your right to use the software, other than in the Windows 7 Virtualization Rights section, become perpetual when your right to use Windows 7 Professional Edition becomes perpetual.
- Windows 7 Virtualization Rights.
"Instance" and other terminology in the Universal Terms related to use of the software with virtualization technology apply.
- Running Instances of the Software.
For each license for which you have active Software Assurance coverage:
- You may run on the licensed device, at any one time:
- one instance of the software in one physical operating system environment, and
- up to four instances of the software in virtual operating system environments (only one instance per virtual operating system environment).
- If you run all five permitted instances at the same time, the instance running in the physical operating system environment must be used solely to run:
- the hardware virtualization software, and
- software to manage and service operating system environments on the licensed device.
Alternatively, for each license, you may run on the licensed device at any one time two instances of the software in the physical operating system environment.
You may run instances of either edition (Professional or Enterprise) or a prior version of one of the those editions for any of the instances permitted above.
- Creating and Storing Instances on Your Devices or Storage Media. You have the additional rights below for each license you acquire.
- You may create any number of instances of the software.
- You may store those instances on any of your devices or storage media.
- You may create and store instances of the software solely to exercise your right to run instances of the software under any of your licenses as described above (e.g., you may not distribute instances to third parties).
- Windows Virtual Enterprise Centralized Desktop and Windows Virtual Enterprise Centralized Desktop for Software Assurance.
The Desktop Operating System section of the product use rights, as supplemented below, provides your license terms for the software. "Instance" and other terminology in the Universal Terms related to use of the software with virtualization technology apply.
- Assigning the License to the Device.
- Windows Virtual Enterprise Centralized Desktop. Before you run any instance of the software under a license, you must assign that license to a device. A hardware partition or blade is considered to be a separate device. Despite the limitation in the General License Terms, you may reassign your license, but not on a short-term basis (i.e., not within 90 days of the last assignment). You may reassign your license sooner if you retire the licensed device due to permanent hardware failure.
- Windows Virtual Enterprise Centralized Desktop for Software Assurance. The device to which you assigned your corresponding license and Windows Software Assurance coverage is the "licensed device." If you move your Windows Software Assurance coverage to a replacement computer, that computer becomes the "licensed device." You may also reassign your license to any other licensed device for which you have active Windows Software Assurance coverage, but not on a short-term basis (i.e., not within 90 days of the last assignment). You may reassign your license sooner if you retire the licensed device due to permanent hardware failure.
- Running Instances of the Software. For each license you assign:
- You may remotely access from the licensed device, at any one time:
- one running instance of the software in one physical operating system environment, or
- up to four running instances of the software in virtual operating system environments (only one instance per virtual operating system environment).
- You may run the permitted number of instances, at any one time, on up to four different servers.
- You may run an instance of Windows 7 Professional in place of the software in any of these virtual operating system environments.
- Despite anything to the contrary in your volume license agreement, you may access the instances only from the licensed device, with the following exceptions.
- You may remotely access the instances from any other device to which you have assigned an active Windows Virtual Enterprise Centralized Desktop or Windows Virtual Enterprise Centralized Desktop for Software Assurance license.
- The single primary user of the licensed device may remotely access the instances from a single device in that user's home, subject to the limitation on the number of users in the General License Terms.
- You may use Remote Assistance and other similar technologies to share an active session.
- You do not need a license to access your instances of the software (locally or remotely) only to administer those instances.
- You have the following right if the licensed device is assigned a Windows 7 Professional license. You may run one or more of the permitted instances locally in a virtual operating system environment on the licensed device either using using the Microsoft Desktop Optimization Pack component technology Microsoft Enterprise Desktop Virtualization (MEDV) or similar technologies or from a storage device, such as a network server, over an internal network. Your license does not otherwise permit you to run instances of the software locally on the licensed device or any other device to which you have assigned an active Windows Virtual Enterprise Centralized Desktop or Windows Virtual Enterprise Centralized Desktop for Software Assurance license.
- Creating and Storing Instances on Your Servers or Storage Media. You have the additional rights below for each license you acquire.
- You may create any number of instances of the software.
- You may store instances of the software on any of your servers or storage media.
- You may create and store instances of the software solely to exercise your right to run instances of the software under any of your Windows Virtual Enterprise Centralized Desktop or Windows Virtual Enterprise Centralized Desktop for Software Assurance licenses as described above (e.g., you may not distribute instances to third parties).
- Except as permitted for a licensed device to which you assigned a Windows 7 Professional license, you may not create and store instances of the software on the licensed device.
- Windows Virtual Enterprise Centralized Desktop and Windows Virtual Enterprise Centralized Desktop for Software Assurance Work at Home (WAH) License. The single primary user of the corresponding Windows Virtual Enterprise Centralized Desktop or Windows Virtual Enterprise Centralized Desktop for Software Assurance licensed device (work device), may run an instance of the software in a virtual operating system environment on a single qualifying home device using the Microsoft Desktop Optimization Pack component technology Microsoft Enterprise Desktop Virtualization (MEDV) or similar technologies. All use must be for work related purposes. A “qualifying home device” is a device assigned a license for any edition of Windows XP, Windows Vista, or Windows 7 and on which that software is installed. The WAH user's right to use the software terminates when the corresponding rights on the work device expire or there is a change in the primary user status or when the WAH user leaves your organization. At that time, the organization will ensure that the WAH user will not have access to the virtual operating system.
- Term of License. Despite anything to the contrary in your volume license agreement, your Windows Virtual Enterprise Centralized Desktop or Windows Virtual Enterprise Centralized Desktop for Software Assurance licenses and corresponding WAH licenses are non-perpetual. You may not access or use the software under your licenses after your subscription or corresponding Windows Software Assurance coverage expires.
-
Microsoft Desktop Optimization Pack (DOP) for Software Assurance.
Active Windows Business or Professional Software Assurance coverage provides you with eligibility to acquire licenses for DOP for Software Assurance. These licenses are an optional and separate purchase from Software Assurance. See the Product List for details. If you invoke this benefit, you have the rights below for each DOP for Software Assurance license you acquire.
- Installation and use rights. The "licensed device" is the device to which you have assigned your corresponding qualifying license and Windows Business or Professional Software Assurance coverage.
Licensed Device. You may install and use the software on the licensed device. Some functionality in the software is designed to manage software on the licensed device. You may use that functionality on other devices solely to manage software running on the licensed device. You may also use the following components to manage software on servers within your domain, so long as the desktops within that domain are licensed for MDOP:
- Advanced Group Policy Management
- Asset Inventory Service
- Diagnostics and Recovery Toolset
Use of the AIS on your licensed desktops is subject to the Additional Terms section of the Online Services section of these product use rights. See the online service's privacy statement at https://sc.microsoft.com/Help/Privacy.htm for information about how we may collect and use your information.
- Additional Licensing Requirements and/or Use Rights.
Remote Access. You may access and use the MDOP for Software Assurance software running on the licensed device remotely from another device as described below.
- Primary user. The single primary user of that device may access and use the software remotely from any other device. No other person may use the software under the same license at the same time, except to provide support services.
- Non-primary users. Any user may access and use the software remotely from a separately licensed device.
- Remote assistance. You may allow other devices to access the software to provide you with support services. You do not need additional licenses for this access.
Home Use. The single primary user of the licensed device may use the MDOP for Software Assurance software on a home device to support permitted use or remote access of your licensed software on that home device.
- Term of License. You may not access or use the software after your corresponding Windows Software Assurance coverage expires.
- Self-Hosted Applications.
The following additional licensing requirements and/or use rights apply to Self-Hosted Applications. Self-Hosted Applications include the products marked with the “SH” next to their names in the lists of products in the licensing model sections of these product use rights.
Despite any terms to the contrary in your volume license agreement including these product use rights, you may run licensed copies of Self-Hosted Applications with your own software to create a unified solution (“Unified Solution”) and permit third parties to use it, subject to the terms below. A Unified Solution also includes any Self-Hosted Applications that interact with your software that is part of the Unified Solution.
Requirements:
You must have the required Microsoft software licenses and maintain Software Assurance coverage for:
- the Self-Hosted Applications run as part of the Unified Solution; and
- all access licenses used to make the Unified Solution available to external users.
Your software must:
- add significant and primary functionality to the Self-Hosted Applications that are part of the Unified Solution (dashboards, HTML editors, utilities, and similar technologies are not a primary service and/or application of a Unified Solution);
- be the principal service and/or application, and sole point of access, to the Unified Solution;
- be delivered over the Internet or a private network. The Self-Hosted Applications component may not be loaded onto the end user’s device; and
- be owned, not licensed, by you, except that your software may include third party software that is embedded in, and operates in support of, your software.
All use of the Self-Hosted Applications remains governed by the license terms for those products. You may not transfer licenses acquired under your volume license agreement except as permitted in that agreement.
Changes to use rights.
Despite the terms of your volume license agreement, we may modify or discontinue the above use rights at any time. However, if we do so, these use rights continue to apply to your use of the Self-Hosted Applications under licenses acquired before the effective date of that change.
APPENDIX 9 - Internet Based Services
Internet Based Services. Microsoft may provide Internet based services with the products. It may change or cancel the services at any time. You may not use these Internet based services in any way that could harm them or impair anyone else's use of them. You may not use the services to try to gain unauthorized access to any service, data, account or network by any means.
- Consent for Internet based Services. The table below identifies software features that connect to Microsoft or service provider computer systems over the Internet. It also identifies the products in which they are found. Some features appear in more than one product. In some cases, you will not receive a separate notice when one of these features connects. You may switch off these features or not use them. By using these features, you consent to the transmission of this information. Microsoft does not use the information to identify or contact you.
Computer Information. These features use Internet protocols, which send to the appropriate systems computer information, such as your Internet protocol address, the type of operating system, browser and name and version of the software you are using, and the language code of the device where you installed the software. Microsoft uses this information only to make the Internet based services available to you.
- Use of Information. Microsoft may use the computer information, accelerator information, search suggestions information, error reports, Malware reports and URL filtering reports to improve our software and services. We may also share it with others, such as hardware and software vendors. They may use the information to improve how their products run with Microsoft software.
- Misuse of Internet based Services. You may not use these services in any way that could harm them or impair anyone else's use of them. You may not use the services to try to gain unauthorized access to any service, data, account or network by any means.
| Feature |
Description |
Products |
Where to look for more information |
| Accelerators |
When you click on or move your mouse over an Accelerator in Internet Explorer, any of the following may be sent to the service provider:
- the title and full web address or URL of the current webpage,
- standard computer information, and
- any content you have selected.
If you use an Accelerator provided by Microsoft, use of the information sent is subject to the Microsoft Online Privacy Statement. This statement is available at go.microsoft.com/fwlink/?linkid=31493. If you use an Accelerator provided by a third party, use of the information sent will be subject to the third party’s privacy practices.
|
- Windows 7
- MSDN *
- Visual Studio with MSDN*
|
Go to go.microsoft.com/fwlink/?linkid=31493 and the Windows 7 Privacy Statement at go.microsoft.com/fwlink/?linkid=104604. |
| Auto Root Update |
The Auto Root Update feature updates the list of trusted certificate authorities. You can switch off the Auto Root Update feature. |
- Expression Studio Professional Edition*
- MSDN*
- Visual Studio with MSDN*
- TechNet Premium*
- Forefront Threat Management Gateway 2010 Standard and Enterprise Editions
- Windows EBS 2008
- Windows FLP
- Windows HPC Server 2008
- Windows MultiPoint Server 2010 Academic
- Windows SBS 2008
- Windows Server 2008 R2(all editions)
- Windows Server 2008 for Windows Essentail Server Solutions (WESS)
- Windows 7
- Windows Web Server 2008 R2
|
Go to the Windows 7 Privacy Statement at go.microsoft.com/fwlink/?linkid=104604 Or Windows Server Privacy Highlights at http://go.microsoft.com/fwlink/?linkid=34493. Or Go to http://go.microsoft.com/fwlink/?LinkId=130980 |
| Automatic Updates |
Software with Click-to-Run technology may check with Microsoft now and then for updates and supplements. If the software finds updates and supplements, it might download and install them on your licensed device. |
Office 2010 and component products. |
Go to the Office 2010 Privacy Statement at //r.office.microsoft.com/r/rlidOOClientPrivacyStatement14?clid=1033. |
| Automatic Updates |
To help keep the software up-to-date, from time to time the software connects to Microsoft or service provider computer systems over the Internet. In some cases, you will not receive a separate notice when they connect. When the software does so, we check your version of the software and recommend or download updates to your devices. You may not receive notice when we download the update. You may switch off this feature. |
Forefront Threat Management Gateway, Medium Business Edition and Web Antimalware Subscription for Forefront Threat Management Gateway, Medium Business Edition |
See the privacy statement at http://go.microsoft.com/fwlink/?LinkId=116592. |
| Consent to Update Infrared Emitter/Receiver |
The software may contain technology to ensure proper functioning of the infrared emitter/receiver device shipped with certain Media Center-based products. You agree that the software may update the firmware of this device |
- MSDN*
- Visual Studio with MSDN*
- Windows 7
|
Go to the Windows 7 Privacy Statement at go.microsoft.com/fwlink/?linkid=104604. |
| Digital Certificates |
The software uses digital certificates. These digital certificates confirm the identity of Internet users sending X.509 standard encrypted information. They also can be used to digitally sign files and macros to verify the integrity and origin of the file contents. The software retrieves certificates and updates certificate revocation lists using the Internet, when available. |
- Expression Studio Professional Edition*
- MSDN*
- Office 2010 and component products of Office
- TechNet Premium*
- Forefront Threat Management Gateway 2010 Standard and Enterprise Editions
- Visual Studio with MSDN*
- Windows EBS 2008
- Windows FLP
- Windows HPC Server 2008
- Windows MultiPoint Server 2010 Academic
- Windows SBS 2008
- Windows Server 2008 R2(all editions)
- Windows Server 2008 for WESS
- Windows 7
- Windows Web Server 2008 R2
|
Go to http://www.office.microsoft.com/en-us/FX010986541033.aspx
or
Go to the Windows 7 Privacy Statement at go.microsoft.com/fwlink/?linkid=104604.
or
Windows Server Privacy Highlights at http://go.microsoft.com/fwlink/?linkid=34493
or Go to http://go.microsoft.com/fwlink/?LinkId=130980
|
| Error Reports |
Error Reports. This software automatically sends error reports to Microsoft. These reports include information about problems that occur in the software. Reports might unintentionally contain personal information. For example, a report that contains a snapshot of computer memory might include your name. Part of a document you were working on could be included as well. Microsoft does not use this information to identify you or contact you. To learn more about error reports, see http://go.microsoft.com/fwlink/?LinkId=56274. |
- BizTalk RDID 2009
- System Center Mobile Device Manager 2008
- System Center Mobile Device Manager 2008 with SQL Server 2005 Technology
- Forefront Threat Management Gateway 2010 Standard and Enterprise Editions
- Windows EBS 2008
- Windows SBS 2008
- Windows Server 2008 for WESS
|
Go to http://oca.microsoft.com/en/dcp20.asp; or Go to http://go.microsoft.com/fwlink/?LinkId=130980 |
| Extension Manager |
The Extension Manager can retrieve other software through the internet from the Visual Studio Gallery website. To provide this other software, the Extension Manager sends to Microsoft the name and version of the software you are using and language code of the device where you installed the software. This other software is provided by third parties to Visual Studio Gallery. It is licensed to users under terms provided by the third parties, not from Microsoft. |
- Visual Studio (with and without MSDN)
|
See the Visual Studio Gallery terms of use for more information. |
| Groove Software and Services |
For software that includes it, Groove will allow you to communicate directly with others over the Internet. If you are not on the Internet, your communications will be encrypted and sent through Microsoft servers for later delivery. You cannot disable this service.
Groove makes some information about your Groove account and computer known to your contacts. For example, if you:
- add a contact to your contact list,
- import your user account onto a new device,
- update the information in your "identity contact", or
- send a Groove workspace invitation using an URL to reference the invitation file, information about you and your devices may be sent to your contacts. If you configure Groove to use Microsoft servers, those servers will collect information about your computers and user accounts.
|
Visual Studio with MSDN (related to Office) |
See the Microsoft Office Groove 2007 Privacy Statement at http://www.office.microsoft.com/en-us/products/FX101153391033.aspx |
| IPv6 Network Address Translation (NAT) Traversal service (Teredo) |
This feature helps existing home Internet gateway devices transition to IPv6. IPv6 is next generation Internet protocol. It helps enable end-to-end connectivity often needed by peer-to-peer applications. To do so, each time you start up the software the Teredo client service will attempt to locate a public Teredo Internet service. It does so by sending a query over the Internet. This query only transfers standard Domain Name Service information to determine if your computer is connected to the Internet and can locate a public Teredo service. If you
- use an application that needs IPv6 connectivity or
- configure your firewall to always enable IPv6 connectivity
by default standard Internet Protocol information will be sent to the Teredo service at Microsoft at regular intervals. No other information is sent to Microsoft. You can change this default to use non-Microsoft servers. You can also switch off this feature using a command line utility named "netsh".
|
- MSDN *
- Visual Studio with MSDN*
- Windows EBS 2008
- Windows HPC Server 2008
- Windows MultiPoint Server 2010 Academic
- Windows SBS 2008
- Windows 7
- Windows Server 2008 R2(all editions)
- Windows Server 2008 for WESS
- Windows Web Server 2008 R2
|
Go to the Windows 7 Privacy Statement at go.microsoft.com/fwlink/?linkid=104604 Or Windows Server Privacy Highlights at http://go.microsoft.com/fwlink/?linkid=34493 |
| Malicious Software Removal/ Clean On Upgrade |
During setup, if you select “Get important updates for installation”, the software may check and remove certain malware from your device. “Malware” is malicious software. If the software runs, it will remove the Malware listed and updated at http://www.support.microsoft.com/?kbid=890830. During a Malware check, a report will be sent to Microsoft with specific information about Malware detected, errors, and other information about your device. This information is used to improve the software and other Microsoft products and services. No information included in these reports will be used to identify or contact you. You may disable the software's reporting functionality by following the instructions found at http://www.support.microsoft.com/?kbid=890830. For more information, read the Windows Malicious Software Removal Tool privacy statement at http://go.microsoft.com/fwlink/?LinkId=113995. |
- MSDN*
- Visual Studio with MSDN*
- Windows EBS 2008
- Windows HPC Server 2008
- Windows MultiPoint Server 2010 Academic
- Windows SBS 2008
- Windows 7
- Windows Server 2008 R2(all editions)
- Windows Server 2008 for WESS
- Windows Web Server 2008 R2
|
Windows Server Privacy Highlights at http://go.microsoft.com/fwlink/?linkid=34493
or read the Windows Malicious Software Removal Tool privacy statement at http://go.microsoft.com/fwlink/?LinkId=113995.
|
| Media Center Online Promotions |
If you use Media Center features of the software to access Internet-based content or other Internet-based services, such services may obtain the following information from the software to enable you to receive, accept and use certain promotional offers:
- certain computer information, such as your Internet protocol address, the type of operating system and browser you are using, and the name and version of the software you are using,
- the requested content, and
- the language code of the computer where you installed the software.
Your use of the Media Center features to connect to those services serves as your consent to the collection and use of such information.
|
- MSDN *
- Visual Studio with MSDN*
- Windows 7
|
Go to the Windows 7 Privacy Statement at go.microsoft.com/fwlink/?linkid=104604. |
| Microsoft Desktop Optimization Pack Asset Inventory Feature |
The software includes an asset inventory feature that identifies all software and hardware installed on the targeted computers. This feature sends this information to Microsoft or server provider computer systems over the Internet. You can configure how often inventories are taken. You will not receive a separate notice when inventories occur. The feature uses Internet protocols, which send to the following and other appropriate systems computer information:
- Internet protocol address
- computer name
- the type of operating system
- certain hardware attributes such as computer make, model and serial number
- user profile name
- the language code of the licensed device
- name, version, and profile information about the software installed
|
MDOP |
See https://sc.microsoft.com/Help/Privacy.htm. |
| Microsoft Telemetry Reporting Participation |
If you choose to participate in Microsoft Telemetry Reporting through a “basic” or “advanced” membership, information regarding the following is sent to Microsoft:
- filtered URLs,
- malware and
- other attacks on your network.
This information helps Microsoft improve the ability of the software to identify attack patterns and mitigate threats. In some cases, personal information may be inadvertently sent. If so, Microsoft will not use the information to identify or contact you. You can switch off Telemetry Reporting.
|
Forefront Threat Management Gateway 2010 Standard and Enterprise Editions |
Go to http://go.microsoft.com/fwlink/?LinkId=130980. |
| Money Services & Updates |
You may need to obtain these services separately from a service provider for a fee. Your use of them and updates may send to the appropriate systems information, including, account names, financial transactions, payees, budget limits and alert settings. In some cases, you will not receive a separate notice when they connect. You may switch off these features or not use them. See the software documentation for more information about these features. Microsoft may download and install onto your computer updates for the software, including updates necessary for you to continue using the Internet based services. By using these features, you also consent to the terms for use of these features contained in the Money Internet based Services Policy located at http://www.microsoft.com/money/internet_essentials.mspx. |
Money 2007 Deluxe Edition |
See Software Documentation |
| Network Awareness |
This feature determines whether a system is connected to a network by either passive monitoring of network traffic or active DNS or HTTP queries. The query only transfers standard TCP/IP or DNS information for routing purposes. You can switch off the active query feature through a registry setting. |
- MSDN *
- Visual Studio with MSDN*
- Windows EBS 2008
- Windows HPC Server 2008
- Windows MultiPoint Server 2010 Academic
- Windows SBS 2008
- Windows 7
- Windows Server 2008 R2(all editions)
- Windows Server 2008 for WESS
- Windows Web Server 2008 R2
|
Go to the Windows 7 Privacy Statement at http://go.microsoft.com/fwlink/?linkid=104604.
Or
Windows Server Privacy Highlights at http://go.microsoft.com/fwlink/?linkid=34493
|
| Plug and Play and Plug and Play Extensions. |
You may connect new hardware to your computer, either directly or over a network. Your computer may not have the drivers needed to communicate with that hardware. If so, the update feature of the software can obtain the correct driver from Microsoft and install it on your computer. An administrator can disable this update feature. |
|
Go to the Windows 7 Privacy Statement at http://go.microsoft.com/fwlink/?linkid=104604. |
| Real Simple Syndication ("RSS") Feed |
This software start page contains updated content that is supplied by means of an RSS feed online from Microsoft. |
- Visual Studio (with and without MSDN)
|
See documentation. |
| Search Suggestions Service |
In Internet Explorer, when you type a search query in the Instant Search box or type a question mark (?) before your search term in the Address bar, you will see search suggestions as you type (if supported by your search provider). Everything you type in the Instant Search box or in the Address bar when preceded by a question mark (?) is sent to your search provider as you type. Also, when you press Enter or click the Search button, the text in the Instant Search box or Address bar is sent to the search provider. If you use a Microsoft search provider, use of the information sent is subject to the Microsoft Online Privacy Statement. This statement is available at go.microsoft.com/fwlink/?linkid=31493. If you use a third-party search provider, use of the information sent will be subject to the third party’s privacy practices. You can turn search suggestions off at any time. To do so, use Manage Add-ons under the Tools button in Internet Explorer. |
- MSDN*
- Visual Studio with MSDN*
- Windows 7
|
For more information about the search suggestions service, go to http://go.microsoft.com/fwlink/?linkid=128106. |
| Setup Reports |
The Setup Reports feature is only enabled for users within the United States. The software will determine by your computer’s Windows locale setting. If Setup Reports is enabled, at the end of the setup process the software will send over the Internet to Microsoft basic information about the setup. This might include the version of the software and errors encountered during setup. You will not receive a separate notice before this information is sent. Microsoft may use the information collected for statistical analysis and to improve this and other Microsoft products and services. Microsoft will not use the information to identify or contact you. |
- Expression Blend, Studio, Professional and Web Visual Studio with MSDN
|
For more information about this feature, if you’re within the United States see http://go.microsoft.com/fwlink/?LinkId=154496 and for all those outside the United States see http://go.microsoft.com/fwlink/?LinkId=154495. |
| SharePoint Workspace |
SharePoint Workspace will allow you to communicate directly with others over the Internet. If you cannot communicate directly with a contact over the Internet, and your administrator uses Microsoft’s public server infrastructure, your communications will be encrypted and sent through Microsoft servers for later delivery. You cannot disable this service if your administrator uses Microsoft’s public server infrastructure.
SharePoint Workspace makes some information about your SharePoint Workspace account and device known to your approved contacts. For example, if you:
- add a contact to your contact list,
- import your user account onto a new device,
- update the information in your “identity contact”, or
- send a SharePoint Workspace invitation using an URL to reference the invitation file,
information about you and your devices may be sent to your contacts. If you configure SharePoint Workspace to use Microsoft servers, those servers will collect information about your device and user accounts.
|
- Office 2010 and component products (as applicable)
|
Go to the Office 2010 Privacy Statement at //r.office.microsoft.com/r/rlidOOClientPrivacyStatement14?clid=1033. |
| Silverlight 3 and Silverlight 3 Software Development Kit |
Silverlight contains an Automatic Update feature that is on by default. You may turn off this feature while Silverlight 3 is running (“opt out”). Unless you expressly opt out of this feature, this feature will (a) connect to Microsoft or service provider computer systems over the Internet, (b) use Internet protocols to send to the appropriate systems standard computer information, such as
- your computer’s Internet protocol address,
- the type of operating system, browser and name and version of Silverlight you are using, and
- the language code of the device where you installed Silverlight, and
(c) automatically download and install, or prompt you to download and/or install, current Updates to Silverlight. In some cases, you will not receive a separate notice before this feature takes effect. By installing the software, you consent to the transmission of standard computer information and the automatic downloading and installation of Updates.
|
- Visual Studio 2010 (with and without MSDN)
|
For more information about this feature, including instructions for to turning it off, go to http://go.microsoft.com/fwlink/?LinkId=147032. |
| Silverlight 3 and Silverlight 3 Software Development Kit |
Microsoft Digital Rights Management. If you use Silverlight to access content that has been protected with Microsoft Digital Rights Management (DRM), in order to let you play the content, the software may automatically
- request media usage rights from a rights server on the Internet and
- download and install available DRM Updates.
|
- Visual Studio 2010 (with and without MSDN)
|
Go to http://go.microsoft.com/fwlink/?LinkId=147032. |
| URL Filtering |
This feature identifies certain types of web sites based upon predefined URL categories. It allows you to deny access to such web sites, such as known malicious sites and sites displaying inappropriate or pornographic materials. To apply URL filtering, Microsoft queries the online Microsoft Reputation Service for URL categorization. You can switch off this feature. |
- Forefront Threat Management Gateway 2010 Standard and Enterprise Editions
|
Go to http://go.microsoft.com/fwlink/?LinkId=130980 |
| Web Content Features |
Features in the software can retrieve related content from Microsoft and provide it to you. To provide the content, these features send to Microsoft the type of operating system, name and version of the software you are using, type of browser, and language code of the device where you installed the software. Examples of these features are clip art, templates, online training, online assistance, and Appshelp. You may choose not to use these web content features. |
- Office 2010 and component products
- Visual Studio (with and without MSDN)
- Windows EBS 2008
- Windows HPC Server 2008
- Windows MultiPoint Server 2010 Academic
- Windows SBS 2008
- Windows FLP
- Windows Server 2008 R2(all editions)
- Windows Server 2008 for WESS
- Windows Web Server 2008 R2
|
Windows Server Privacy Highlights at http://go.microsoft.com/fwlink/?linkid=34493; Go to the Office 2010 Privacy Statement at //r.office.microsoft.com/r/rlidOOClientPrivacyStatement14?clid=1033. |
| Web Content Features |
Features in the software can retrieve related content from Microsoft and provide it to you. Examples of these features are clip art, templates, online training, online assistance and Appshelp. You may choose not to use these web content features. |
- MSDN*
- Visual Studio (with and without MSDN)*
- Windows 7
|
Go to the Windows 7 Privacy Statement at go.microsoft.com/fwlink/?linkid=104604. |
| Windows Media Digital Rights Management |
Content owners use Windows Media digital rights management technology (WMDRM) to protect their intellectual property, including copyrights. This software and third party software use WMDRM to play and copy WMDRM-protected content. If the software fails to protect the content, content owners may ask Microsoft to revoke the software's ability to use WMDRM to play or copy protected content. Revocation does not affect other content. When you download licenses for protected content, you agree that Microsoft may include a revocation list with the licenses. Content owners may require you to upgrade WMDRM to access their content. Microsoft software that includes WMDRM will ask for your consent prior to the upgrade. If you decline an upgrade, you will not be able to access content that requires the upgrade. You may switch off WMDRM features that access the Internet. When these features are off, you can still play content for which you have a valid license. |
- Expression Studio Professional Edition*
- MSDN*
- TechNet Plus*
- Visual Studio with MSDN*
- Windows EBS 2008
- Windows FLP
- Windows HPC Server 2008
- Windows MultiPoint Server 2010 Academic
- Windows SBS 2008
- Windows 7
- Windows Server 2008 R2 (all editions)
- Windows Server 2008 for WESS
- Windows Web Server 2008 R2
|
Go to the Windows 7 Privacy Statement at go.microsoft.com/fwlink/?linkid=104604.
Or
Windows Server Privacy Highlights at http://go.microsoft.com/fwlink/?linkid=34493
|
| Windows Media Player |
When you use Windows Media Player, it checks with Microsoft for
- compatible online music services in your region;
- new versions of the player
You can switch off this last feature.
|
- Expression Studio Professional Edition*
- MSDN*
- TechNet Plus*
- Visual Studio with MSDN*
- Windows EBS 2008
- Windows HPC Server 2008
- Windows MultiPoint Server 2010 Academic
- Windows SBS 2008
- Windows 7
- Windows Server 2008 R2 (all editions)
- Windows Server 2008 for WESS
- Windows Web Server 2008 R2
|
Go to go.microsoft.com/fwlink/?Linkid=104605.
Or
Windows Server Privacy Highlights at http://go.microsoft.com/fwlink/?linkid=34493
|
| Windows Rights Management Services |
The software contains a feature that allows you to create content that cannot be printed, copied or sent to others without your permission. You may choose not to use this. |
- MSDN*
- Visual Studio with MSDN*
- Windows MultiPoint Server 2010 Academic
- Windows Server 2008 R2
- Windows Web Server 2008 R2
|
Go to http://www.microsoft.com/RMS |
| Windows Time Service |
This service synchronizes with time.windows.com once a week to provide your computer with the correct time. You can turn this feature off or choose your preferred time source within the Date and Time Control Panel applet. The connection uses standard NTP protocol. |
- MSDN*
- Visual Studio with MSDN*
- Windows EBS 2008
- Windows HPC Server 2008
- Windows MultiPoint Server 2010 Academic
- Windows SBS 2008
- Windows 7
- Windows Server 2008 R2(all editions)
- Windows Server 2008 for WESS
- Windows Web Server 2008 R2
|
Go to the Windows 7 Privacy Statement at go.microsoft.com/fwlink/?linkid=104604
Or
Windows Server Privacy Highlights at http://go.microsoft.com/fwlink/?linkid=34493
|
| Windows (or Microsoft) Update Feature |
You may connect new hardware to your device. Your device may not have the drivers needed to communicate with that hardware. If so, the update feature of the software can obtain the correct driver from Microsoft and install it on your device. You can switch off this update feature. |
- BizTalk Server 2006 R2
- Expression Studio Professional Edition*
- MSDN*
- TechNet Plus*
- Forefront Threat Management Gateway 2010 Standard and Enterprise Editions
- Visual Studio with MSDN*
- Windows EBS 2008
- Windows FLP
- Windows HPC Server 2008
- Windows MultiPoint Server 2010 Academic
- Windows SBS 2008
- Windows Server 2008 R2(all editions)
- Windows Server 2008 for WESS
- Windows Vista
- Windows Web Server 2008 R2
|
See the Windows Vista Privacy Statement at http://go.microsoft.com/fwlink/?linkid=20615.
Or
Windows Server Privacy Highlights at http://go.microsoft.com/fwlink/?linkid=34493
|
| Windows Update |
To enable the proper functioning of the Windows Update service in the software (if you use it), updates or downloads to the Windows Update service will be required from time to time and downloaded and installed without further notice to you. |
- MSDN*
- Visual Studio with MSDN*
- Windows 7
|
Go to the Windows 7 Privacy Statement at go.microsoft.com/fwlink/?linkid=104604. |
| *with respect to Microsoft Operating Systems |