Jump to: Page Content, Site Navigation, Site Search, Site Map

About Licensing

Product Licensing Search

Product Licensing Web is now Product Licensing Search, providing quick access to licensing terms, conditions and supplemental information relevant to the use of products licensed through Microsoft Volume Licensing programs.



SECTION 1 – PRODUCT LIST CHANGES OVER THE PAST 12 MONTHS

This section contains a rolling history of the last 12 months of Product List changes.

SEPTEMBER 2010 CHANGES

Additions

  • Windows Server 2008 R2 HPC Edition
  • Windows HPC Server 2008 R2 Suite
  • HPC Pack 2008 R2 Enterprise
  • HPC Pack 2008 R2 for Workstation
  • Visual Studio Lab Management 2010

Promotions

  • The following promotions were added:
    • New School Agreement Professional Desktop and Components

Deletions

  • High Performance Computing Pack 2008
  • Windows High Performance Computing Server 2008
  • Windows Server 2008 High Performance Computing Edition

AUGUST 2010 CHANGES

Additions

  • Groove Enterprise Services (Device SL)
  • Groove Enterprise Services (User SL)
  • Office Small Business Basic Get Genuine

Promotions

  • There were up-dates to the VDI Standard Suite Joint Citrix promotion
  • The following promotions were added:
    • Extended Up-to-date
    • Office Communications Server Standard CAL and Core CAL
    • Windows 7 Professional – Student Select

Deletions

  • There were no product deletions for August.

JULY 2010 CHANGES

Additions

  • Expression Studio Pro 4
  • Expression Ultimate Pro 4
  • Expression Encoder Pro
  • System Center Essentials Plus 2010 Client Management License Suite
  • System Center Essentials Plus 2010 Server Management License Suite
  • Windows Virtual Desktop Access (VDA)

Promotions

  • There were no additions, deletions or extensions for July.

Deletions

  • Application Center Enterprise version 2000 1 processor license
  • Expression Blend 3
  • Expression Professional Subscription
  • Expression Studio 3
  • Expression Web 3
  • Forefront Server Security Management Console
  • Groove Enterprise Services (Device SL)
  • Groove Enterprise Services (User SL)
  • Windows Virtual Desktop Access(VECD)
  • Windows Virtual Desktop Access(VECD) for SA

JUNE 2010 CHANGES

Additions

  • System Center Client Management Suite (Client ML) per OSE
  • System Center Client Management Suite (Client ML) per User
  • System Center Data Protection Manager 2010 Client Management License per User
  • System Center Data Protection Manager 2010 Client Management License per OSE
  • System Center Data Protection Manager 2010 Enterprise Server Management License
  • System Center Data Protection Manager 2010 Standard Server Management License
  • System Center Essentials 2010
  • System Center Essentials 2010 Client ML
  • System Center Essentials 2010 Server ML
  • System Center Essentials 2010 with SQL Server 2008 Technology
  • System Center Service Manager 2010
  • System Center Service Manager 2010 with SQL Server 2008 Technology
  • System Center Service Manager 2010 Client Management License (Client ML) per OSE
  • System Center Service Manager 2010 Client Management License (Client ML) per User
  • System Center Service Manager 2010 Server Management License (Server ML) per OSE

Promotions

  • There were no additions, deletions or extensions for June.

Deletions

  • System Center Data Protection Manager 2007
  • System Center Data Protection Manager 2007 Client Management License Per User
  • System Center Data Protection Manager 2007 Client Management License Per OSE
  • System Center Data Protection Manager 2007 Enterprise Server Management License
  • System Center Data Protection Manager 2007 Standard Server Management License
  • System Center Essentials 2007 (with 10 Server ML and 50 Client ML)
  • System Center Essentials 2007 (5 Client Add-on) Client ML
  • System Center Essentials 2007 (20 Client Add-on) Client ML
  • System Center Essentials 2007 (1 Server Add-on) Server ML
  • System Center Essentials 2007 (5 Server Add-on) Server ML
  • System Center Essentials 2007 with SQL Server 2005 Technology (10 Server ML and 50 Client ML)

MAY 2010 CHANGES

Additions

  • Access 2010
  • Bing Maps Desktop with Enhanced Content Pack
  • Excel 2010
  • FAST Search Server 2010 for SharePoint
  • Forefront Protection 2010 for SharePoint (Device and User SL)
  • Forefront Protection 2010 for SharePoint for Internet Sites (Add-on SL)
  • Groove Server 2010
  • Infopath® 2010
  • Office Professional Plus 2010
  • Office Standard 2010
  • Outlook 2010 with Business Contact Manager
  • PowerPoint® 2010
  • Project Server 2010
  • Project Server 2010 CAL
  • Publisher 2010
  • Rental Rights for Office Standard
  • Rental Rights for Office Professional Plus
  • Search Server 2010
  • SharePoint Server 2010
  • SharePoint Server 2010 Enterprise CAL
  • SharePoint Server 2010 Standard CAL
  • SharePoint Server 2010 for Internet Sites Enterprise
  • SharePoint Server 2010 for Internet Sites Standard
  • SharePoint Workspace 2010
  • SQL Server® 2008 R2 CAL (Device & User SL)
  • SQL Server® 2008 R2 Datacenter 1 processor license
  • SQL Server® 2008 R2 Developer
  • SQL Server® 2008 R2 Enterprise
  • SQL Server® 2008 R2 Enterprise 1 processor license
  • SQL Server® 2008 Small Business
  • SQL Server® 2008 Small Business CAL
  • SQL Server® 2008 R2 Standard
  • SQL Server® 2008 R2 Standard 1 Processor License
  • SQL Server® 2008 R2 Web per Processor
  • SQL Server® 2008 R2 Workgroup CAL
  • SQL Server® 2008 R2 Workgroup 1 Processor License
  • SQL Server® 2008 R2 Workgroup (5 Client Add On)
  • Streets and Trips 2010
  • Visio 2010 Standard
  • Visio 2010 Premium
  • Visual Studio® 2010 Professional
  • Visual Studio® 2010 Professional with MSDN
  • Visual Studio® 2010 Professional with MSDN Embedded
  • Visual Studio® 2010 Premium
  • Visual Studio® 2010 Premium with MSDN
  • Visual Studio® 2010 Ultimate
  • Visual Studio® 2010 Ultimate with MSDN
  • Visual Studio® 2010 Test Professional
  • Visual Studio® 2010 Test Professional with MSDN
  • Visual Studio® 2010 Team Foundation Server
  • Visual Studio® 2010 Team Foundation Server CAL
  • Visual Studio® 2010 Team Foundation Server External Connector
  • Visual Studio® 2010 Load Test Virtual User Pack
  • Visual Studio® 2010 Team Explorer Everywhere
  • Word 2010

Promotions

  • There were no promotion extensions.
  • The following promotions expired:
    Office
    Windows 7 Professional
  • The following promotion was added:
    Enterprise Desktop and Professional Desktop

Deletions

  • Access 2007 for Windows
  • Data Analyzer v. 2002
  • Excel version 2007 for Windows
  • Forefront Security for SharePoint (Device and User SL)
  • Forefront Security for SharePoint for Internet Sites (Add-on SL)
  • Office Enterprise 2007
  • Office Groove Server 2007
  • Office OneNote™ 2007 for Office SA
  • Office PerformancePoint Server 2007
  • Office Project Portfolio Server 2007
  • Office Project Portfolio Server CAL 2007 (Device & User)
  • Office Project Portfolio Server External Connector 2007
  • Office SharePoint Server 2007
  • Office SharePoint Server 2007 Enterprise CAL
  • Office SharePoint Server 2007 Standard CAL
  • Office SharePoint Server 2007 for Internet Sites
  • Office SharePoint Server 2007 for Search Enterprise Edition
  • Office SharePoint Server 2007 for Search Standard Edition
  • Office SharePoint Designer 2007
  • Office Small Business Edition 2007 for Windows
  • Office Small Business Management Edition 2006
  • Project Server 2007 CAL
  • Project Server 2007 External Connector
  • Search Server 2008
  • Visual Studio® 2008 Professional
  • Visual Studio® 2008 Professional Edition with MSDN Premium
  • Visual Studio® 2008 Professional Edition with MSDN Professional
  • Visual Studio® Team System 2008 Architecture Edition with MSDN Premium
  • Visual Studio® Team System 2008 Development Edition with MSDN Premium
  • Visual Studio® Team System 2008 Test Edition with MSDN Premium
  • Visual Studio® Team System 2008 Database Edition with MSDN Premium
  • Visual Studio® Team System Team Suite with MSDN Premium
  • Visual Studio® Team System Team Suite with MSDN Premium
  • Visual Studio® Team System 2008 Test Load Agent
  • Visual Studio® Team System 2008 Team Foundation Server with SQL Server 2005 Technology
  • Visual Studio® Team System 2008 Team Foundation Server Device CAL
  • Visual Studio® Team System 2008 Team Foundation Server User CAL
  • Visual Studio® Team System 2008 Team Foundation Server External Connector

APRIL 2010 CHANGES

Additions

  • Bing Maps Desktop with Enhanced Content Pack
  • Bing Maps Server
  • Bing Maps Server CAL
  • Bing Maps Server with Enhanced Content Pack
  • Bing Maps Server with Enhanced Content Pack CAL
  • Forefront Identity Manager 2010 Server
  • Forefront Identity Manager 2010 Server CAL (User Only)
  • Forefront Identity Manager 2010 External Connector

Promotions

  • There were no promotion extensions.
  • The following promotions expired:
    SQL Server
    System Center Server Management Suite Datacenter
    Visual Studio Professional
  • The following promotion was added:
    Windows HPC Server 2008

Deletions

  • Customer Care Framework 2009
  • Customer Care Framework 2009 CAL
  • Customer Care Framework 2009 External Connector License
  • Identity Lifecycle Manager Server 2007
  • Identity Lifecycle Manager Server CAL 2007
  • Identity Lifecycle Manager Server External Connector 2007
  • Identity Lifecycle Manager Server Live Edition 2007
  • Virtual Earth Desktop
  • Virtual Earth Server
  • Virtual Earth Server CAL
  • Virtual Earth Server with Enhanced Content Pack
  • Virtual Earth Server with Enhanced Content Pack CAL
  • Windows Azure Platform Consumption (Add-on SL)
  • Windows Azure Platform Consumption for Partner (Add-on SL)
  • Windows Azure Platform Introductory Special (Add-on SL)
  • Windows Azure Platform Introductory Special for Partner (Add-on SL)
  • Windows Azure Platform Development Accelerator Core (Add-on SL)
  • Windows Azure Platform Development Accelerator Core for Partner (Add-on SL)
  • Windows Azure Platform Development Accelerator Extended (Add-on SL)
  • Windows Azure Platform Development Accelerator Extended for Partner (Add-on SL)
  • Windows Azure Platform MSDN Premium (Add-on SL)

MARCH 2010 CHANGES

Additions

  • Groove Enterprise Services (Device SL)
  • Groove Enterprise Services (User SL)
  • Windows MultiPoint Server 2010 Academic
  • Windows MultiPoint Server 2010 CAL
  • Windows MultiPoint Server 2010 CAL with Windows Server 2008 CAL
  • Windows MultiPoint Server 2010 Academic with Windows MultiPoint Server 2010 (CAL) (5 Clients)
  • Windows MultiPoint Server 2010 Academic with Windows MultiPoint Server 2010 (CAL) (5 Clients) with Windows Server 2008 CAL (5 Clients)

Promotions

  • There were no promotion additions.
  • The following promotion expired:
    Business Productivity Online Standard (BPOS) Suite
  • The following promotion was extended:
    Windows 7 Professional

Deletions

  • Office Groove Enterprise Services (Device SL)
  • Office Groove Enterprise Services (User SL)

FEBRUARY 2010 CHANGES

Additions

  • There were no product additions.

Promotions

  • There were no promotion additions, extensions or expirations.

Deletions

  • There were no product deletions.

JANUARY 2010 CHANGES

Additions

  • Bing Maps Standard or Professional (User SL)
  • Bing Maps Standard (Services SL)
  • Bing Maps Professional (Services SL)
  • Bing Maps 1MnTrx (Add-on SL)
  • Bing Maps 100KTrx (Add-on SL)
  • Bing Maps Unlimited Trx (Add-on SL)
  • Learning Solution IT Academy (Services SL)
  • Forefront Unified Access Gateway Server 2010
  • Forefront Unified Access Gateway External Connector 2010
  • Forefront Unified Access Gateway 2010 CAL
  • Forefront Unified Access Gateway 2010 10K CAL Pack

Promotions

The following promotion was added:
  • Extended Up to Date Promotion
  • Rental Rights
The following promotion was extended:
  • Business Productivity Online Standard (BPOS) Suite
The following promotions expired:
  • Enterprise Subscription
  • Forefront Protection Suite
  • Internet Security and Acceleration Server
  • Office Professional Plus
  • Office Publisher 2007 for Windows

Deletions

  • Virtual Earth Standard or Professional (User SL)
  • Virtual Earth Standard (Services SL)
  • Virtual Earth Professional (Services SL)
  • Virtual Earth 1MnTrx (Add-on SL)
  • Virtual Earth 100KTrx (Add-on SL)
  • Virtual Earth Unlimited Trx (Add-on SL)
  • Whale Intelligent Application Gateway (IAG) CAL (10k pack)
  • Whale Intelligent Application Gateway (IAG) External Connector 2007
  • Whale Intelligent Application Gateway (IAG) Server 2007

DECEMBER 2009 CHANGES

Additions

  • AutoRoute 2010
  • Dynamics CRM Online Per User
  • Dynamics CRM Online Extra Storage
  • Dynamics CRM Online for SA
  • Forefront Security for Office Communications Server External Connector
  • Forefront Threat Management Gateway 2010 Enterprise Edition
  • Forefront Threat Management Gateway 2010 Enterprise Edition (25 processor)
  • Forefront Threat Management Gateway 2010 Standard Edition
  • Forefront Threat Management Gateway Web Protection Services 2010

Promotions

There were no expired, extended or added promotions for December.

Deletions

  • Internet Security and Acceleration (ISA) Enterprise Edition
  • Internet Security and Acceleration (ISA) Enterprise Edition (25 processor)
  • Internet Security and Acceleration (ISA) Standard Edition

NOVEMBER 2009 CHANGES

Additions

  • Exchange Server 2007 Standard for Small Business CAL
  • Exchange Server 2010 Enterprise CAL with services (Device & User)
  • Exchange Server 2010 Enterprise CAL without services (Device & User)
  • Exchange Server 2010 Enterprise Edition
  • Exchange Server 2010 Standard Edition
  • Exchange Server 2010 External Connector
  • Exchange Server 2010 Standard CAL (Device & User)
  • Forefront Online Protection for Exchange (Device and User SL)
  • Forefront Protection 2010 for Exchange Server (Device and User SL)
  • Forefront Protection 2010 for Exchange Server External Connector (Add-on SL)
  • Forefront Protection Suite (Device and User SL)
  • Microsoft Desktop Optimization Pack 2009 R2 for Software Assurance
  • Rental Rights for Office 2007 Standard
  • Rental Rights for Office 2007 Professional Plus
  • Rental Rights for Office Publisher 2007
  • Rental Rights for Windows
  • System Center Virtual Machine Manager 2008 R2 Client Management License per OSE
  • System Center Virtual Machine Manager 2008 R2 Client Management License per User
  • Windows® 7 Partners in Learning
  • Windows Azure Platform Consumption (Add-on SL)
  • Windows Azure Platform Consumption for Partner (Add-on SL)
  • Windows Azure Platform Introductory Special (Add-on SL)
  • Windows Azure Platform Introductory Special for Partner (Add-on SL)
  • Windows Azure Platform Development Accelerator Core (Add-on SL)
  • Windows Azure Platform Development Accelerator Core for Partner (Add-on SL)
  • Windows Azure Platform Development Accelerator Extended (Add-on SL)
  • Windows Azure Platform Development Accelerator Extended for Partner (Add-on SL)
  • Windows Azure Platform MSDN Premium (Add-on SL)

Promotions

The following promotions were added:
  • SQL Server
The following promotion was extended:
  • Windows 7 Professional
The following promotions expired:
  • Exchange Server Standard
  • Windows Software Assurance Attach Offer

Deletions

  • Application Virtualization 4.5 for Terminal Services CAL
  • Application Virtualization 4.5 External Connector for Terminal Services
  • AutoRoute 2007
  • CCR DSS Toolkit 2006 Standard
  • Exchange Server 2007 Enterprise CAL with Services Promo 2007
  • Exchange Server 2007 Enterprise CAL with services (Device & User)
  • Exchange Server 2007 Enterprise CAL without services (Device & User)
  • Exchange Server 2007 Enterprise Edition
  • Exchange Server 2007 Standard Edition
  • Exchange Server 2007 External Connector
  • Exchange Server 2007 Standard CAL (Device & User)
  • Forefront Online Security for Exchange
  • Forefront Security Exchange Server
  • Forefront Security Exchange Server External Connector
  • Forefront Security Suite
  • Microsoft Desktop Optimization Pack for Software Assurance
  • Windows GGWA iCafe
  • Windows Server 2008 High Performance Computing Edition without Hyper-V
  • Windows Server 2008 for Windows Essential Server Solutions without Hyper-V

OCTOBER 2009 CHANGES

Additions

  • Core Infrastructure Server Suite Standard
  • Core Infrastructure Server Suite Enterprise
  • Core Infrastructure Server Suite Datacenter
  • Duet™ for Office and SAP Server 1.5
  • Duet™ for Office and SAP Server 1.5 User CAL
  • Exchange Server 2007 Standard for Small Business
  • System Center Virtual Machine Manager 2008 R2 Workgroup Edition
  • System Center Virtual Machine Manager 2008 R2 Enterprise Server Management License
  • VDI Standard Suite
  • VDI Standard Suite with MDOP
  • VDI Premium Suite
  • VDI Premium Suite with MDOP

Promotions

The following promotions were added:
  • Forefront Online Security for Exchange
  • Office
  • Visual Studio Professional
The following promotions expired:
  • Rental Rights
  • Visual Studio Team System

Deletions

  • Duet™ for Office and SAP Server 1.0
  • Duet™ for Office and SAP Server 1.0 User CAL
  • System Center Virtual Machine Manager 2008 Workgroup Edition
  • System Center Virtual Machine Manager 2008 Enterprise Server
  • Robotics Developer Studio 2008 Standard

SECTION 2 – PRODUCT PROMOTIONS

Extended Up to Date Promotion
Open Value Subscription customers are eligible for the Extended Up to Date Promotion (UTD) during the first year of their subscription agreement. Qualifying customers may acquire any UTD license identified below if they are licensed for one of the corresponding qualifying prior or current versions. The UTD offer is available from January 1, 2010 to September 30, 2010. In this UTD promotion, you will be able to qualify for the discount using all products listed below.

UTD License Qualifying Version
Microsoft® Office Professional Plus Edition 2010
  • Office Professional Plus Edition 2010 Office Professional Edition 2010 Office Enterprise Edition 2007
  • Office Professional Plus Edition 2007 Office Ultimate Edition 2007 Office 2007 Professional Edition Office 2003 Professional Edition
  • Office Small Business Edition 2007 (or Professional edition)
  • Office 2003 Small Business Edition (or Professional edition)
  • Office Standard 2007
  • Office Standard 2003
Microsoft® Windows® 7 Professional Upgrade
  • Windows 7 Professional
  • Windows Vista Business
  • Windows XP Professional


  • Forefront Online Protection for Exchange
    As a limited time offer from October 1, 2009 through September 30, 2010, Open Value, Open Value Subscription, Select, Select Plus, Campus and School Agreement and Enterprise Agreement customers are eligible to acquire User Subscription Licenses (USLs) and Device Subscription Licenses (DSLs) for Forefront Online Protection for Exchange at potential savings.

    Customers should contact their reseller for details.

    New School Agreement Professional Desktop and Components Promotion
    Offer: Customers who are purchasing professional desktop, Windows 7 Professional, Office Professional Plus 2010 or Core Client Access Licenses (CAL) can receive up to 50% “net discount” in Year 1 of a 3 Year new Primary/Secondary Education School Agreements. Discounts are Year 1 only.
    Eligibility: Customer who are purchasing a new professional desktop, Windows 7 Professional, Office Professional Plus or Core Client Access Licenses (CAL) in 3 years Primary/Secondary Education school agreements
    Programs: School Agreement
    Promotion Dates: September 2010 - November 2010
    Promotion Availability: Limited to Eurozone, Iceland, Liechtenstein, Norway, Switzerland and other selected markets.

    Office Communications Server Standard CAL and Core CAL Promotion
    Offer: Customers who are renewing or purchasing the Core CAL (include standalone Core CAL, Professional Desktop, Professional Desktop with Microsoft Desktop Optimization Pack (MDOP)) can receive up to 50% discount on the Office Communication Server (OCS) Standard CAL license and software assurance price if purchases at the same time.
    Eligibility: Customers who are renewing or purchasing the Core CAL (include standalone Core CAL, Professional Desktop, Professional Desktop with MDOP)
    Programs: Open Value, Select, Select Plus, Select Local, Enterprise Agreement, Enterprise Subscription Agreement, Worldwide Government Partner, Campus, School
    Promotion Dates: August 1, 2010 – December 31, 2010

    VDI Standard Suite Joint Citrix Promotion
    This offer includes Microsoft Virtual Desktop Infrastructure (VDI) Standard Suite subscription and Citrix XenDesktop VDI Edition annual license. Customers with Microsoft Core Client Acces License (Core CAL) or Enterprise Client Access License (ECAL) Suites with Software Assurance in one of the eligible programs are eligible for this offer. The discount is limited up to 20% of Core CAL or Enterprise CAL covered desktops or 250 devices, whichever is less.

    Discount: Eligible customers will receive an approximate up to 70% discount off the estimated retail price on Microsoft VDI Standard Suite subscription license and a up to 50% discount on Citrix XenDesktop VDI Edition annual licensefrom their reseller of choice.

    Microsoft VDI Standard Suite subscription is valid until termination of VL agreement or maximum of 3 years. Citrix XenDesktop VDI Edition annual license is valid for one year. Customer to purchase same quantity of Citrix XenDesktop VDI Edition SKU from Citrix reseller at promotional discount. Go to http://www.citrixandmicrosoft.com for more details.
    Eligibility: Core CAL or ECAL with active SA
    Program(s): Open Value, Select, Select Plus, Select Local, Enterprise Agreement, Enterprise Subscription Agreement, Worldwide Government Partner, Campus, School
    Promotion Dates: July 1, 2010 – December 31, 2010


    SECTION 3 - ADDITIONAL TERMS

    Additional Terms - General EI Controls Restrictions
    Export of certain Microsoft products from the United States is regulated under "EI Controls" of the Export Administration Regulations (EAR, 15 CFR 730-744) of the U.S. Commerce Department, Bureau of Export Administration (BXA). For more information, please visit: www.microsoft.com/products/exporting/basics.htm
    • Customer Definition
      In the context of the different volume licensing programs, the term "customer" means:
      • Open License Program: "Licensee" or "you"
      • Select and Select Plus Programs: "Enrolling Customer", "Lead Customer Affiliate", "you", "Enrolled Affiliate", or "Affiliates"
      • Enterprise Agreement: "Enrolling Customer ", "Customer Affiliates", "you" or "Affiliates"

    • Client Access Licenses (CALs) and Client Management Licenses (MLs)

      Right to Migrate to BackOffice User CALs for Enterprise Agreement and Upgrade Advantage Customers
      The right to migrate to User CALs applies to customers with active Upgrade Advantage (or other upgrade protection coverage) for BackOffice CALs as of April 1, 2003. See the “Transitioning to User CALs” note below. Any such customer under and active Enterprise Enrollment as of April 1, 2003 may also migrate to User CALs from any BackOffice CALs acquired under the annual true-up process.

      Transitioning between User and Device CALs
      Customers with current Software Assurance for CALs can switch between User and Device upon renewal of their Software Assurance coverage. This transition does not change the CAL edition (i.e. Standard to Enterprise). Please refer to the Product Notes for the individual products

      Transitioning between User and OSE client MLs
      Customers with current Software Assurance for client MLs can switch between User and OSE upon renewal of their Software Assurance coverage. Please refer to the Product Notes for the individual products for details.

      At Renewal
      If both User and Device CALs are available, customers may renew Software Assurance for either type. The product use rights for the type of CAL for which Software Assurance is ordered determine how the CALs can be allocated and used. Enterprise enrollment customers choosing to order Software Assurance for User CALs may acquire CALs based on their user count. Please refer to the notes for the individual products for details.

      Surplus CALs
      Transitioning between User and Device CALs, as permitted above, could result in a surplus of CALs. Customers may reallocate surplus CALs as their numbers of users or devices grow. At renewal time, customers may choose to maintain Software Assurance on surplus CALs. Customers will not be able to later renew Software Assurance on any surplus CAL for which coverage has lapsed.

      Surplus MLs
      Transitioning between User and OSE client MLs, as permitted above, could result in a surplus of MLs. Customers may reallocate surplus MLs as their numbers of users or managed OSEs grow. At renewal time, customers may choose to maintain Software Assurance on surplus MLs. Customers will not be able to later renew Software Assurance on any surplus ML for which coverage has lapsed.

      Evidence of Licenses
      The right to migrate to and use User CALs is evidenced by this Product List, the customers' Software Assurance records and underlying CALs. The right to migrate to and use User MLs is evidenced by this Product List, the customers' Software Assurance records and underlying MLs.

    • EI Controls Restrictions

      Export of certain Microsoft products from the United States is regulated under "EI Controls" of the Export Administration Regulations (EAR, 15 CFR 730-744) of the U.S. Commerce Department, Bureau of Export Administration (BXA). For more information, please visit: www.microsoft.com/products/exporting/basics.htm

    • Language Rights for Licenses Purchased under the Government Open License Program

      Products licensed with non-specific language SKUs offered under the Government Open License Program may be run in any one of the following language versions: Arabic, Bulgarian, Chinese Simplified, Chinese Traditional, Croatian, English Hebrew, Indic, Japanese, Korean, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian, Spanish, Thai, Turkish, Ukrainian, Danish, Dutch, English, Finnish, French, German, Greek, Italian, Norwegian, Swedish, Czech, Estonian, Hungarian, Latvian, Lithuanian, Polish, Slovenian and Slovak.

    • Maintenance Migration to Volume Licensing for CRM

      Customers who acquired Microsoft CRM licenses with Enhancement Program, Foundation Services or Unlimited Support through an authorized reseller outside the Volume Licensing programs have 90 days from expiration of those services to enroll in Software Assurance.

    • Media

      Open License Media Purchase
      Definition
      "Media" means web-based download of Microsoft Volume Licensing Products from Microsoft's Volume Licensing Service Center portal or from Microsoft Volume Licensing CD/DVD Disk Kits.

      Customers under Open License may acquire for licensed products up to 30 days after expiration of their Open License Authorization Number. Customers may order media for the specific version of products licensed. Customers with Software Assurance may order media for the version of the covered product that is most current as of their Authorization Number expiration date. Customers with Software Assurance may order media for the corresponding non-English versions of covered products up to 30 days after those non-English versions are first available if the English version is available on or before the Authorization Number expiration date. A customer's right to run a particular language version of any product is determined by the license and/or Software Assurance ordered and related cross language rights, if any.

    • Multilanguage Packs (MLPs) and Multilanguage User Interface (MUIs) Functionality

      MLPs and MUIs enable customers to run and switch between different language versions of licensed products. The right to use MLPs and MUIs varies by product, program and license type.
      • In the case of most server products (e.g., Windows Server), the MUI is included with the base product. Customers licensing those products may use the MUI subject to the use rights for those products.
      • In the case of Office System products (other than servers) and suites, as of October 1, 2008, the right to use the MLP is available to customers with active Software Assurance coverage on qualifying licenses (for details see Section 6). Under certain programs (e.g., Select), MLPs for Office System products and suites continue to be available separately outside Software Assurance.
      • In the case of Windows 7, the MUI is included with Windows 7 Enterprise, the edition of Windows 7 available through Software Assurance.
      The language versions with which customers are permitted to use MUIs and MLPs likewise varies by program, product and region.
      • As of October 1, 2008, customers acquiring the right to use MUIs and MLPs under an Enterprise Agreement or Open Value (Company-wide) agreement may use that functionality with licensed products in all language versions notwithstanding any limitations in those agreements against the use of certain languages.
      • Customers acquiring the right to use MUIs and MLP under agreements other than an Enterprise Agreement or Open Value (Company-wide) agreement (whether with the base product or through Software Assurance) remain subject to limitations (if any) in their agreement against the use of certain languages. For example, if a local language version of a product is licensed at a different price on the customer's pricelist, that customer's right to use other language versions in place of that version (with or without MUI or MLP functionality) may be limited. Customers should review their Licensing Agreement, or see their Microsoft Reseller or Account Manager for more information on their right to use other languages.
    • Online Services Pricing and Payment Terms

      Online Services
      Online Services "(OLS)" is a subscription-based offering of software with services that are delivered online.

      Online Service Subscription Term
      The initial purchase of a new OLS subscription will determine the services subscription term length for the particular service the customer purchased. The customer can choose to select either a one-year subscription term or a subscription that ends on the same date as the customers' agreement term ("coterminous"). Select Plus does not offer the coterminous option, but does allow the customer to "Align to 2nd Affiliate Anniversary" which aligns the coverage to the second affiliate anniversary from the coverage start date.. The one-year subscription term might not align to and may not expire on the effective end date of the customer's agreement. If the one-year subscription terminates after the agreement term, the customer must have an active volume licensing agreement to order additional licenses or renew the service. If the customer makes additional purchases of a service, the subscription term of the additional purchase must align with the customer's existing subscription term for the same service. If pricing for additional orders of product or services is not addressed in the customer's existing agreement, the price we charge the billing party-of-record for additional quantities of products or services already acquired during that subscription term will be the same price we charged at the initial purchase of such products or services.

      Online Service Purchases and Auto-Renewal
      Customers must have an active Volume Licensing agreement to order or renew OLS subscriptions in Volume Licensing. An OLS subscription is automatically renewed the day after its subscription term expires, unless the customer chooses not to renew by (1) opting out of auto-renewal 30 days before the subscription expires, or (2) submitting a new order prior to the subscription expires. Upon the auto-renewal, Microsoft will invoice the billing party-of-record for the number of expiring licenses with the same subscription term option if the customer's initial agreement remains active. OLS subscriptions for government and academic customers will not be automatically renewed unless the customer chooses the auto-renewal option. Prices are reset at renewal.

      Managing Renewal and Auto-Renewal Status Customers will receive renewal notices prior to the end of their OLS subscription terms. Customers can cancel their renewal or change an auto-renewal order by acting at least 30 days before the end of the subscription term. Customers can also change their renewal order by placing an order with their reseller 30 days prior to the subscription expiration. Customers may cancel a subscription renewal by providing 30 day advance written notice to Microsoft on a form that is available from their Microsoft reseller or at http://microsoft.com/licensing/contracts. If the customer has chosen not to auto-renew their OLS subscription, and the customer does not place a new order within 60 days after the end of their subscription term, the OLS subscription expires and the service is de-provisioned. All renewals of services start a new subscription term that begins on the first day of the next calendar month after the prior subscription term expires.

      Customers may increase the OLS subscription commitment, but may not reduce the OLS subscription commitment during the term of their OLS Subscription, unless their agreements allow for such reduction. To ensure additional users are provisioned, the customer must place an order for every increase in subscription service.

      Online Services Cancellation
      Orders for an Online Service may be cancelled within thirty (30) days after the initial order of a service without penalty. Refer to product-specific sections of this product list for additional cancellation terms that may exist.

      Online Services Payment Term Options
      Customers must pay for one-year OLS subscriptions in full at the beginning of the subscription term. Customers choosing the coterminous subscription terms, or "align to 2nd Anniversary" in Select Plus, have the two following payment options: (1) Full payment at the time of the order covering the entire term of the subscription, or (2) Spread payments, first payment at the time of the order that covers the remainder of the current agreement year, with the remaining payment(s) due on each agreement anniversary (for Select Plus, affiliate anniversary is used in place of agreement anniversary). An additional, third option is available to Select Plus customers: order anniversary first payment at the time of the order that covers 12 months, with the remaining payment(s) due on each order anniversary (the last payment will cover the remainder between order anniversary and subscription coverage end date).

      Additionally, Open Value customers may also choose a monthly payment option. For the monthly payment option, a participating billing party-of-record is automatically invoiced each month during the term of the subscription for the quantity of subscriptions the customer has ordered.

      Pricing and payment terms for subscriptions acquired through resellers are determined by agreement between the customer and its reseller. Despite anything to the contrary in their agreement, a customer must order an OLS subscription before the subscription is first used. Customers with an Enterprise Agreement may not submit a true up order for additional subscription licenses.

      Additional Online Service Terms
      This product list may contain additional information about specific products. Please refer to the product sections of this document for any additional information.

      The Product Use Rights at http://www.microsoftvolumelicensing.com/userights/PUR.aspx sets forth other general and product specific terms and conditions governing use of OLS. OLS product use rights are subject to change as described in the Online Services section of that document.

      The above pricing and payment terms for Online Services do not apply to Online Services obtained pursuant to the Microsoft Online Subscription Agreement. The pricing and payment terms for Online Services obtained pursuant to the Microsoft Online Subscription Agreement are contained in that agreement and on the Microsoft Online Services Customer Portal.

    • Platforms

      Campus Desktop Platform and School Desktop Platform Products
      The Campus and School desktop platform products are available to Campus and School Agreement customers. The Campus Desktop Platform and the School Desktop Platform include the most current version of Office Professional Plus or Office for Mac, Windows 7 Professional Operating System Upgrade* and the Core CAL Suite client access license.

      • The desktop platform product on the price list is counted as 3 units.


      Campus Desktop Platform and School Desktop with Enterprise CAL Suite Platform Products
      The Campus and School desktop platform products are available to Campus and School Agreement customers. The Campus Desktop with Enterprise CAL Suite Platform and the School Desktop with Enterprise CAL Suite Platform include the most current version of Office Professional Plus or Office for Mac, Windows 7 Professional Operating System Upgrade* and the Enterprise CAL Suite client access license.

      Customized Desktop Platform Products
      Customized Desktop platform Products are available to Open Value and Open Value Subscription customers when they select the Company-wide option. The Customized Desktop Platform includes current versions of Office Professional Plus, Windows 7 Professional Operating System Upgrade*, the Enterprise CAL Suite, Core CAL Suite, the Essential Business Server CAL Suite, or the Small Business Server CAL Suite, client access license. The Customized Desktop platform products are identified with an “E” in the Open Value columns.

      Enterprise Desktop Platform Products
      The Enterprise Desktop platform products are available to Enterprise Agreement customers The Enterprise Desktop Platform includes the most current version of Office Professional Plus, Windows 7 Professional Operating System Upgrade* or Windows Virtual Desktop Access(VDA), and the Enterprise CAL Suite client access license.

      Professional Desktop Platform Products
      The Professional desktop platform products are available to Enterprise Agreement customers and Open Value customers on older agreements when they select the Company-wide option. The Professional Desktop Platform includes the most current version of Office Professional Plus, Windows 7 Professional Operating System Upgrade*, or Windows Virtual Desktop Access(VDA) (for EA agreements only), and the Core CAL Suite client access license. The Professional Desktop platform products are identified with an “E” in the Enterprise Agreement and Open Value columns. For the Enterprise and Enterprise Subscription Agreement customers, the Professional Desktop platform can also be acquired with MDOP.

      Small Business Desktop Platform Products
      The small business desktop products are available to Open Value customers on older agreements when they select the Company-wide option. The Small Business Desktop Platform includes the most current version of Office Professional Plus, Windows Desktop Operating System Upgrade, and the Small Business Server Client Access License.

    • Platform Independent Licenses

      Microsoft Office Standard, Professional Plus, Word, Excel, PowerPoint and Office for Mac are “platform independent” licenses. A platform independent license allows for a product to be used on any computer platform (e.g., PC, Macintosh) that the software runs on, provided that the version used is the same or earlier than the original version that was licensed. For instance, a customer licensed for Office for Mac 2008 may choose to use that license to run Office Standard 2007, but could not use the license to run Office Standard 2010.

      Because the components of a product may vary by platform version, customers may only run the product with components corresponding to the components of the platform version they are licensed for. For example, customers licensed with Office for Mac 2008 can choose to run Office Standard 2007 since the components of Office Standard 2007 correspond to the components of Office for Mac 2008.

      Further, active Software Assurance coverage for a platform independent license permits a customer to use in place of the licensed product the most current version of either platform version of the product that becomes available during the term of the upgrade protection coverage (subject to the limitation on components addressed above). For example, a customer who has active Software Assurance for an Office for Mac license is eligible to use in place of Office for Mac the most current version of the corresponding edition of Office for Windows that is released during the term of their coverage.

      Microsoft SQL Server is a "platform independent" license. A platform independent license allows for a specific product to be used on any computer platform that the software runs on, provided that the version is the same or lower as the original version that was licensed.

      Further, a customer who enrolls a platform independent license in Software Assurance is eligible to use the most current version of that particular product which is available during the term of the upgrade protection coverage, regardless of platform (as long as only one version is installed/used at a time).

    • Qualified Desktop for Enterprise Agreement (EA) and Enterprise Subscription Agreement (ESA)
      Despite anything in your Volume Licensing Agreement to the contrary, Qualified Desktops do not include any qualifying third party device from which your users solely access and use the software under Roaming Use Rights for the following:
      • Windows Software Assurance,
      • Windows Virtual Desktop Access,
      • Virtual Desktop Infrastructure Suites,
      • MDOP for Software Assurance, and
      • Software Assurance for all editions of Office, Project and Visio to include Roaming Use Rights.
      A “qualifying third party device” is a device that is not controlled, directly or indirectly, by you or your affiliates (e.g., a third party’s public kiosk). For more information, please see the Product Use Rights.
    • Qualified User Exemptions for Enterprise Agreement (EA) and Enterprise Subscription Agreement (ESA)
      A person who accesses server software or online services solely under the licenses identified in the following list is exempt from being counted as a Qualified User:
      • Business Productivity Online Deskless Worker Suite User Subscription License (USL)
      • SharePoint Online Deskless Worker USL
      • Exchange Online Deskless Worker USL
      • Licenses for server software products or online services that do not require individual licenses for users or devices accessing those products or online services (such as Client Access Licenses, Client Management Licenses, USLs and DSLs)
      • Any External Connector License
      These Qualified User exemptions apply to all EA and ESA customers, whether or not Qualified User exemptions are specifically contemplated in the terms and conditions of customers' agreements.
    • Points and Order Minimums

      Select License, Select Plus, and Open License Volume have a "Point" count that indicates the point value assigned by Microsoft for each license. These point counts are used to calculate the volume pricing level applicable to a customer's agreement. When a given product has been assigned a "zero" point count, this means the product is offered in the program specified, but it has a point value of zero. For purposes of Select 4.0 agreements, "Point" is equivalent to "Unit".

      Select License requires a minimum order of 1,500 points per pool over the agreement term. Order minimum quantity requirements may be waived if a qualifying agreement is supplied.

      Select Plus requires a minimum order quantity of 500 points per pool during the first year. This order quantity requirement may be waived if a qualifying agreement is supplied.

      Open License requires a minimum order of 5 licenses, 5 SA, or any combination to establish an Authorization Number. For example, 2 License & Software Assurance and 1 Standard License would satisfy the 5 license minimum purchase required for entry into either program. Following is the assignment of unit counts to licenses:
      • Standard License: 1 license
      • Upgrade: 1 license
      • Software Assurance: 1 license
      • License & Software Assurance: 2 licenses
      • Upgrade & Software Assurance: 2 licenses
      • Work at Home License: 1 license
      • Step Up License: 1 license
      • License: 1 license
      • Subscription License: 1 license


      Open Value requires a minimum order of 5 U&SA, 5 L&SA, 5 SA, 5 Subscription Licenses, or any combination to enter into an agreement.

      Note: A single license for certain products in Open and Open Value satisfies the required 5-license minimum. See individual product notes to determine which products qualify for this exception.

      Campus and School License requires a minimum order of 300 units. The units are determined by multiplying the total number of application, system and CAL products selected by the total number of eligible PCs, or eligible FTE/Staff. Please note the minimum order requirement may vary by geographic region.

      Note: Campus and School customers are not eligible to choose application, system, Subscription License (user/device), and CAL products for only a portion of the PCs included in the subscription unless explicitly stated in the Product Condition Notes in the Product List.. For instance, if the subscription is for 100 total PCs, the application, system, Subscription License (user/device), and CAL products selected will be for all 100 PCs, even if only a portion of those PCs will run a particular product.

    • Volume License Product Keys

      Product keys enable organizations to use the software and products they have licensed. All product keys are issued to a customer under a specific license agreement. To obtain your product keys, go to the Microsoft Volume License Services and/or eOpen web sites. You may also call the Activation Call Center. Please note that specific product keys cannot be obtained on the web portals and a list is available at the following web site.

      To review a list of Volume Licensing products that require product keys, as well as additional information refer to: http://www.microsoft.com/licensing/resources/vol/volumelicensekey/default.mspx.

      Not all Volume Licensing products require a product key. Products that are not listed at this site have a key built into the product, also referred to as a pre-populating the Product ID (PID).

      Note: Product keys are assigned to and intended for the sole use of your organization. You will be held responsible for unauthorized use of product keys issued under your agreement. Take measures to keep your keys secure. Do not disclose your product keys to any unauthorized parties.

      The product keys listed on Product Licensing Web can currently only be used with Volume Licensing products and cannot be used with retail software or software that is preinstalled on a new PC [Original Equipment Manufacturer (OEM) products].

    • Up to Date (UTD) Discount Qualified Products
      Open Value Subscription customers are eligible for the UTD Discount during the first year of their subscription agreement. Qualifying customers may acquire any UTD License identified below if they are licensed for one of the corresponding qualifying prior or current versions through OEM, FPP, Volume Licensing. In general this discount is given for only the current version of the product or the immediate prior version. The UTD Discount is platform independent, therefore Mac also qualify for the discount.

      UTD License Qualifying Version
      Core CAL (Device or User) Any Core CAL
      Enterprise CAL (Device or User) Any Enterprise CAL
      Office Professional Plus 2010 Office Professional Plus 2010
      Office Enterprise Edition 2007
      Office Professional Plus Edition 2007
      Office Small Business Edition 2007
      Office 2010 Professional
      Office Ultimate Edition 2007
      Office 2007 Professional Edition
      Small Business Server Standard 2008 CAL (Device or User) Windows Small Business Server Standard 2008 CAL
      Windows Small Business Server 2003 CAL
      Small Business Server Premium 2008 CAL (Device or User) Windows Small Business Server Premium 2008 CAL
      Windows Small Business Server 2003 CAL
      Essential Business Server Standard 2008 CAL (Device or User) Windows Essential Business Server Standard 2008 CAL
      Essential Business Server Premium 2008 CAL (Device or User) Windows Essential Business Server Premium 2008 CAL
      Windows 7 Professional Upgrade Windows 7 Professional
      Windows Vista Business


    SECTION 4 – LICENSE TYPES AND FEES

    • Fees

      This product type is available for some Online Services and software products. It isn't version specific. It may be associated with set up costs or other offerings such as activation packs. It generally does not convey rights to use a product or online service. Likewise, it does not provide any benefit or serve any purpose outside the service or software to which it corresponds. Available in the following programs: Open, Open Value, Open Value Subscription, Select and Select Plus.

    • License

      This product type is version specific and provides the right to run the version of the product for which it is ordered.

      Available in the following programs:
      Open License
      Open Value Subscription (for buy-out orders only)
      Select License
      Select Plus
      Enterprise Subscription Agreement 6.X or 200x (for buy-out orders only).
      There are no pre-requisites for a customer to acquire a License in the Open License , Select License, and Select Plus programs. Refer to the Enterprise Subscription Agreement 6.x or 200x for eligibility rules for ordering a perpetual license through buy-out orders.

    • License & Software Assurance

      This product type isn't version specific. It allows customers to acquire the License and Software Assurance at the same time.

      Available in the following programs:
      Open License
      Open Value
      Open Value subscription
      Select License
      Select Plus
      Enterprise Agreement 6.X or 200x
      Enterprise Subscription Agreement 6.X or 200x.
      There are no pre-requisites for acquiring the License. Software Assurance must be acquired at the time of acquiring the corresponding License, or upon renewal of an existing Software Assurance term. In all volume licensing programs, when the customer does not meet the Software Assurance eligibility criteria and wishes to acquire Software Assurance, the customer must acquire the License & Software Assurance offering.



    • Software Assurance
      Microsoft Software Assurance is an offering that provides benefits that can include new version rights and access to differentiated technologies and use rights for the Products for which it is acquired, spread payments, consulting services, training, support and access to exclusive offerings. For details on each of the benefits and policies, refer to the Software Assurance (SA) Benefits Section of this document. For details on use rights for benefits, refer to the Product Use Rights for Volume Licensing. Available in the following programs:
      • Open License, Open Business, Open Volume
      • Open Value and Open Value Subscription
      • Select License
      • Select Plus
      • Enterprise Agreement 6.X or 200x Agreements
      There are three different levels of commitment for which a customer can select for Software Assurance. The available levels vary by program. A customers Software Assurance commitment level is one of many factors that can determine a customer’s benefit entitlement. A customer can
      1. Commit to attaching Software Assurance on all of their platform products. This is most commonly available in the Enterprise Agreement and Open Value.
      2. Commit to attaching Software Assurance on all of their purchases under a particular product pool (Applications, Systems or Servers). This is referred to as Software Assurance Membership (SAM). This does not require a companywide commitment on Software Assurance. This is most commonly available in Select.
      3. Purchase Software Assurance on individual products without making any commitment to expanding their purchases of Software Assurance to other products.

      Software Assurance must be acquired at the time of acquiring the License or upon renewal of an existing Software Assurance term. Refer to the renewal rules Section and specific program agreement for eligibility rules for acquiring Software Assurance.

      Customers may have the option to acquire Software Assurance for certain licenses purchased from the Retail channel (full packaged product) or from an Original Equipment Manufacturer (OEM). Eligibility varies by program, product pool and the license source (see below). In all cases, only licenses for the latest version of a product are eligible, and the Software Assurance must be acquired "within 90 days" from the date the licenses are acquired. Under Open Value, this option applies only to non Company-wide products. Under Enterprise Agreements, it applies only to Additional Products "within 90 days". Customers who acquire Software Assurance for OEM or retail licenses have the option of installing and using the Volume Licensing software for the current version at anytime. If they do this, their use of the software is subject to the Product Use Rights for that product and the terms and conditions of the customer’s Volume License Agreement.


        Full Packaged Products OEM Programs
      Application pool N/A SA available only as outlined below Applies to Open License, Select, Select Plus and non Company-wide under Open Value and Additional Products under Enterprise Agreements. It does not apply to Enterprise Products under Open Value and Enterprise Agreements
      Systems pool SA available SA available
      Server pool SA available SA available


      Customers who acquire Microsoft Office Professional 2010 from an OEM may acquire Software Assurance for Microsoft Office Standard 2010 in the Open License programs, Select and Select Plus programs, and non Company-wide under Open Value within 90 days from the date of OEM purchase. Office Product Key Card’s (PKC) are considered Full Packaged Product (Retail) offering and are not eligible for the option to acquire Software Assurance.

      Non-renewal
      If a customer does not acquire Software Assurance at the time of acquiring the License, or upon the termination of an existing Software Assurance term, they must acquire a new License or License & Software Assurance in order to upgrade their License at a later date (for Windows Desktop Operating System, the options are Upgrade & Software Assurance). Customers should refer to their program agreements and the renewal section for details.

    • Step Up Licenses

      Customers may migrate from the standard edition to a premium edition of certain products may do this with a Step-Up License. Customers must have a license with active upgrade protection coverage (e.g., Software Assurance, Upgrade Advantage, or Enterprise Agreement) for the qualifying product in order to acquire a Step-Up License. The Step-Up License must be acquired, and is valid only when acquired, under the same Volume Licensing Program agreement and enrollment (if any), under which upgrade protection coverage for the qualifying product was originally acquired. The customer's right to the use of software under a Step-Up license is conditioned on their having and retaining a License for the qualifying product. Customers cannot transfer the License for the qualifying product separately from the Step-Up license. For more details and license availability, please see the Enterprise Edition Step-up License Volume Licensing Brief: www.microsoft.com/licensing.

    • Subscription Licenses

      This product type is available for Online Services and some software products, isn't version specific, and allows customers to use the software, and, in the case of an Online Service, the service during the term of the Select or Enterprise enrollment or Open agreement under which it is acquired. Subscription licenses acquired under an Enterprise Agreement or Enterprise Subscription Agreement must be acquired at the time the service is first accessed, and are prorated based on the number of months remaining in the enrollment or agreement term.

      Available in the following programs:
      Open Value
      Open Value Subscription
      Select License
      Select Plus
      Enterprise Agreement 6.X or 200x
      Enterprise Subscription Agreement 6.X or 200x


    • Upgrade

      This product type is available for the Windows Desktop Operating System only, is version specific, and provides the right to run the version of the product for which it is ordered.

      Available in the following programs:
      Open License
      Open Value Subscription (for buy-out orders only)
      Select License
      Select Plus
      Enterprise Subscription Agreement 6.X or 200x (for buy-out orders only).

      The customer must have a qualifying underlying desktop operating system license before it may acquire the Windows Desktop Operating System Upgrade license. Please see the Systems Product section for a list of qualifying desktop operating systems. This list varies by program and the circumstance of an order.

    • Upgrade Advantage

      This product type is treated like Software Assurance.

    • Upgrade & Software Assurance

      This product type is available for the Windows Desktop Operating System only, isn't version specific, and allows customers to acquire the Upgrade and Software Assurance for the desktop operating system at the same time.

      Available in the following programs:
      Open License
      Open Value
      Open Value Subscription
      Select License
      Select Plus
      Enterprise Agreement 6.X or 200x
      Enterprise Subscription Agreement 6.X or 200x.

      The customer must have the qualifying underlying desktop operating system license before they may acquire the Upgrade. Software Assurance must be acquired at the time of acquiring the corresponding Upgrade except in the case of subscription programs when the upgrade must be purchased upon renewal of an existing Software Assurance term.

    • USL for Software Assurance

      This product type is similar to a Subscription License but can only be purchased when assigned to a qualifying CAL with active Software Assurance coverage. You must maintain active Software Assurance coverage on your qualifying CALs during the term of your USL for Software Assurance. For more information on qualifying CALs and use rights see the Microsoft Product Use Rights (PUR). Available in the following programs:
      • Enterprise Agreement 6.X
      • Enterprise Subscription Agreement 6.X
    • Work at Home Licenses

      Available in the following programs:
      Select License
      Select Plus
      Enterprise Agreement 6.X or 200x.

      A Work at Home license may only be acquired in connection with a product it is licensed to run on an At Work desktop. The Work at Home offering is not an employee purchase plan offering. The Select License, Select Plus, or Enterprise Agreement customer (not the employee) retains the rights to the Work at Home license.

    SECTION 5 – SOFTWARE ASSURANCE RENEWAL RULES

    Open License
    Software Assurance coverage ordered under an Open License authorization number ends upon expiration of that number. To renew that coverage, customers must submit a renewal order for Software Assurance for all copies of all products for which they wish to renew coverage within 90 days after their authorization number expiration date. Customers may order Software Assurance without the need to simultaneously order a License as long as the Software Assurance coverage is renewed as stated above. New Software Assurance coverage starts on the new authorization number effective date.
    Open Value 200x
    Renewing Coverage under the Same Agreement
    Software Assurance coverage ordered under an Open License Value agreement will end upon expiration (or termination) of that agreement. Customers will receive written notice of their renewal options 60 days prior to expiration of the agreement. Customers may have the option to renew their agreement for a successive 36 full calendar months. To renew Software Assurance coverage, customers must submit a renewal order for Software Assurance prior to expiration of the previous term. If a customer has elected the company wide option, that customer must order Software Assurance for all copies of any product that the customer wishes to renew company wide. If a customer has not elected the company wide option, that customer may renew coverage for any number of previously enrolled licenses. Each renewal term will start the day following expiration of the prior term. Customers may order Software Assurance without the need to simultaneously order a License as long as the Software Assurance coverage is renewed as stated above.

    Renewing Coverage From a Separate Agreement
    The customer may renew Software Assurance for any product without the need to simultaneously order a License if the customer has obtained a perpetual license and Software Assurance for that product under a previous agreement and the customer's new agreement is effective no later than the day following the date of expiration of the previous agreement. The Software Assurance renewal order must be placed prior to the expiration of Software Assurance coverage under the previous agreement, unless such coverage is being renewed from an Open License Agreement. In that case, customers have 90 days from the expiration to place the order.
    Enterprise Agreement 200x
    Renewing Coverage under the Same Agreement
    Upon expiration of the enrollment, the customer is eligible for renewal Enterprise Agreement pricing, which is based on Software Assurance only. Customers will receive written notice or their renewal options 60 days prior to expiration of their enrollment. Customers may have the option to renew their enrollment for one successive term of 12 or 36 full calendar months (excluding the Enrollment Application Platform). After that renewal term, in order to renew its Software Assurance coverage, the customer must sign a new Enterprise Enrollment. To renew Software Assurance coverage under the same enrollment, customers must submit a renewal order for Software Assurance for 1) all enterprise products previously ordered for all desktops (or users, as applicable), and 2) all copies of additional products for which they wish to renew coverage. That order must be submitted prior to expiration of the previous term. The renewal term will start the day following the expiration of the prior term. For information on how to renew Software Assurance coverage under a subsequent enrollment, see below.

    Renewing Coverage From a Separate Agreement
    Enterprise Products: Customers may order Software Assurance for any enterprise product without the need to simultaneously order a License if the customer has obtained perpetual licenses for that product on an enterprise-wide basis under a previous "Enterprise Enrollment" (defined below), and the customer's enrollment is effective no later than the day following the date of expiration of that "Enterprise Enrollment." The Software Assurance renewal order must be placed prior to expiration of Software Assurance coverage under the previous agreement. The term "Enterprise Enrollment," means (i) a Microsoft Enterprise Select Agreement; (ii) an enterprise enrollment under a separate Microsoft Select Master Agreement or Microsoft Enterprise Agreement; (iii) any enterprise subscription enrollment entered into under a separate Microsoft Enterprise Subscription Agreement; (iv) any other enrollment submitted under the same Microsoft Enterprise Agreement; or (v) a Microsoft Open Value Agreement that includes the election of a company–wide option.

    Additional Products: Customer may order Software Assurance for any additional products it elects without the need to simultaneously order a license if the customer or any of its affiliates the customer lists has obtained perpetual licenses for those products through Upgrade Advantage, Software Assurance or any similar upgrade protection. The customer's enrollment must be effective no later than one day following the earliest expiration of any upgrade protection it is renewing. The Software Assurance renewal order must be placed prior to expiration of coverage under the previous agreement, unless coverage is being rolled over from an Open License Agreement. In that case, customers have 90 days from the expiration to place the order.

    Enrollment for Application Platform
    Customers may order Software Assurance, for the products available, without the need to simultaneously order a License as provided for in the terms and conditions of the enrollment.
    Select License 200x
    Renewing Coverage under the Same Agreement
    Software Assurance coverage ordered under enrollments under a Select License agreement will end upon expiration (or termination) of that agreement (or the termination of the applicable enrollment, if earlier). Customers will receive written notice of their renewal options 60 days prior to expiration of their agreement. Customers may have the option to renew their agreement for successive 12 or 36 full calendar months. To renew Software Assurance coverage for any copies previously enrolled under its enrollment, a customer must submit a renewal order to Microsoft via its reseller prior to the expiration of the previous term. Renewal orders must be for the entire renewal term. Each renewal term will start the day following the expiration of the prior term.


    Renewing Coverage From a Separate Agreement
    Customers may order Software Assurance without the need to simultaneously order a License for copies of products for which they have previously obtained perpetual licenses through Upgrade Advantage, Software Assurance or any similar upgrade protection in other volume licensing programs, so long as (i) the new enrollment becomes effective no later than one day following the expiration of that upgrade protection, and (ii) the enrolled affiliate places its Software Assurance order at the time it submits its new enrollment to Microsoft via its reseller. The Software Assurance renewal order must be placed prior to the expiration of coverage under the previous agreement, unless coverage is being rolled over from an Open License Agreement. In that case, customers have 90 days from the expiration to place the order.
    Select Plus 200x
    Price Levels in Select Plus
    Customers qualify for the Select Plus Program if they meet the following three criteria:
    1. Maintains an active Enterprise Enrollment under a separate Enterprise Agreement or an Enterprise Subscription Enrollment under a Enterprise Subscription agreement (academic customers can use an active Campus or School Agreement as their qualifying contract);
    2. Submits an order that meets a minimum of 500 points for each product pool that Customer selects during the first year;
    3. Identifies an agreement where the minimum order quantity was purchased during the 12 months preceding the effective date of customer’s Select Plus Agreement; and
    For options 2 and 3 above Customer is required to maintain a minimum of 500 points in each of product pool Customer selects at the time of compliance check.

    Customer’s prices are based upon agreement between Customer and Customer’s reseller. However, Microsoft provides reseller with the following price and point criteria to help guide reseller to end customer pricing:
    Select Plus Price Level—Commercial Annual Point Minimums per Pool
    A 500
    B 4,000
    C 10,000
    D 25,000
    Renewing coverage under the same agreement
    Software Assurance coverage ordered under a Select Plus registration will end 36 months following the initial order. Customers and Partners will receive written notice of their renewal options prior to expiration of their Software Assurance coverage. Customers have the option to renew their Software Assurance for 24 months plus the number of months from the Software Assurance coverage end date to the net "affiliate anniversary" (this is a customer defined month that will drive annual renewal decisions). To renew Software Assurance coverage for any copies previously ordered, a customer must submit a renewal order to Microsoft via its reseller prior to the expiration of the previous term. Renewal orders must be for the entire renewal term. Each renewal term will start the day following the expiration of the prior term.

    Renewing coverage from a separate agreement
    Customers may order Software Assurance without the need to simultaneously order a License for copies of products for which they have previously obtained perpetual licenses through Upgrade Advantage, Software Assurance or any similar upgrade protection in other volume licensing programs, so long as the new order becomes effective no later than one day following the expiration of that upgrade protection. The Software Assurance renewal order must be placed prior to the expiration of coverage under the previous agreement, unless coverage is being rolled over from an Open License Agreement. In that case, customers have 90 days from the expiration to place the order.
    Open Value 6.4, 6.6 and 2008
    Renewing Coverage under the Same Agreement
    Software Assurance coverage ordered under an Open Value agreement will end upon expiration (or termination) of that agreement. Customers will receive written notice of their renewal options 60 days prior to expiration of the agreement. Customers may have the option to renew their agreement for successive 36 full calendar months. To renew Software Assurance coverage, customers must submit a renewal order for Software Assurance within 30 days after the previous term expires. If a customer has elected the company wide option, that customer must order Software Assurance for all copies of any product that the customer wishes to renew company wide. If a customer has not elected the company wide option, that customer may renew coverage for any number of previously enrolled licenses. Each renewal term will start the day following expiration of the prior term. Customers may order Software Assurance without the need to simultaneously order a License as long as the Software Assurance coverage is renewed as stated above.

    Renewing Coverage from a Separate Agreement
    The customer may renew Software Assurance for any product without the need to simultaneously order a License if the customer has obtained a perpetual license and Software Assurance for that product under a previous agreement and the customer’s new agreement is effective no later than the day following the date of expiration of the previous agreement. The Software Assurance renewal order must be placed within 30 days of the expiration of Software Assurance coverage under the previous agreement, unless such coverage is being renewed from an Open License Agreement. In that case, customers have 90 days from the expiration to place the order.

    Enterprise Agreement 6.X and 2008
    Renewing Coverage under the Same Agreement
    An Enterprise Enrollment 6.X or 200x is generally comprised of a License & Software Assurance for every desktop. Upon expiration of that enrollment, the customer is eligible for renewal Enterprise Agreement pricing, which is based on Software Assurance only. Customers will receive written notice or their renewal options 60 days prior to expiration of their enrollment. Customers may have the option to renew their enrollment for one successive term of 12 or 36 full calendar months. After that renewal term, in order to renew its Software Assurance coverage, the customer must sign a new Enterprise Enrollment. To renew Software Assurance coverage under the same enrollment, customers must submit a renewal order for Software Assurance for 1) all enterprise products previously ordered for all desktops (or users, as applicable), and 2) all copies of additional products for which they wish to renew coverage. That order must be submitted within 30 days after the previous term expires. The renewal term will start the day following the expiration of the prior term. For information on how to renew Software Assurance coverage under a subsequent enrollment, see below.

    Renewing Coverage from a Separate Agreement
    Enterprise Products: Customers may order Software Assurance for any enterprise product without the need to simultaneously order a License if the customer has obtained perpetual licenses for that product on an enterprise-wide basis under a previous “Qualifying Enrollment’ (defined below), and the customer’s enrollment is effective no later than the day following the date of expiration of that “Qualifying Enrollment.” The Software Assurance renewal order must be placed within 30 days of the expiration of Software Assurance coverage under the previous agreement. The term “Qualifying Enrollment,” means (i) an enterprise enrollment under a Microsoft Enterprise Agreement; (ii) any enterprise subscription enrollment entered into under a separate Microsoft Enterprise Subscription Agreement; (iii) any other enrollment submitted under the same Microsoft Enterprise Agreement; or (iv) a Microsoft Open Value Agreement that includes the election of a company–wide option.

    Additional Products: Customer may order Software Assurance for any additional products it elects without the need to simultaneously order a license if the customer or any of its affiliates the customer lists has obtained perpetual licenses for those products through Upgrade Advantage, Software Assurance or any similar upgrade protection. The customer’s enrollment must be effective no later than one day following the earliest expiration of any upgrade protection it is renewing. The Software Assurance renewal order must be placed within 30 days of expiration of coverage under the previous agreement, unless coverage is being rolled over from an Open License Agreement. In that case, customers have 90 days from the expiration to place the order.

    Enterprise Agreement 4.X and 5.X
    Customers enrolled in Enterprise Agreement 4.X and 5.X are deemed to have License & Software Assurance for every qualified desktop covered by their enrollment. Upon expiration of their enrollment, customers are eligible to renew their Software Assurance coverage by enrolling all of their desktops in an enrollment under a new Enterprise Agreement 6.X or 200x. The term of the enrollment will be 36 full calendar months. The new enrollment must be signed within 90 days after the expiration date of the prior agreement. The new 6.0 Enterprise agreements and enrollments will be backdated to no later than one day following the expiration date of the previous coverage, and the customer must place its Software Assurance renewal order at the time it submits its new enrollment.
    Select License 6.X and 2008
    Renewing Coverage under the Same Agreement
    Software Assurance coverage ordered under enrollments under a Select License agreement will end upon expiration (or termination) of that agreement (or the termination of the applicable enrollment, if earlier). Customers will receive written notice of their renewal options 60 days prior to expiration of their agreement. Customers may have the option to renew their agreement for successive 12 or 36 full calendar months. To renew Software Assurance coverage for any copies previously enrolled under its enrollment, a customer must submit a renewal order to Microsoft via its reseller within 30 days after the previous term expired. Renewal orders must be for the entire renewal term. Each renewal term will start the day following the expiration of the prior term.

    Renewing Coverage from a Separate Agreement
    Customers may order Software Assurance without the need to simultaneously order a License for copies of products for which they have previously obtained perpetual licenses through Upgrade Advantage, Software Assurance or any similar upgrade protection in other volume licensing programs, so long as (i) the new enrollment becomes effective no later than one day following the expiration of that upgrade protection, and (ii) the enrolled affiliate places its Software Assurance order at the time it submits its new enrollment to Microsoft via its reseller. The Software Assurance renewal order must be placed within 30 days of the expiration of coverage under the previous agreement, unless coverage is being rolled over from an Open License Agreement. In that case, customers have 90 days from the expiration to place the order.

    Select 4.X and 5.X
    Software Assurance coverage ordered under a Select 4.x or 5.x agreement will expire upon expiration (or termination) of that agreement. Customers may renew their Software Assurance coverage for up to 36 full calendar months under an enrollment under a new Select 6.x or 200x agreement. To renew Software Assurance coverage, Customers must sign a new 6.0 Select License agreement and enrollment and place a Software Assurance renewal order at the time their new enrollment is submitted. The new agreement and enrollment must be signed no later than 90 days after the previous agreement expired. The new 6.0 Select License agreement and enrollment will be backdated to no later than one day following the expiration date of the previous coverage.
    Select Plus 2008
    Renewing Coverage under the Same Agreement
    Software Assurance coverage ordered under a Select Plus registration will end 36 months following the initial order. Customers and Partners will receive written notice of their renewal options prior to expiration of their Software Assurance coverage. Customers have the option to renew their Software Assurance for 24 months plus the number of months from the Software Assurance coverage end date to the net “affiliate anniversary” (this is a customer defined month that will drive annual renewal decisions). To renew Software Assurance coverage for any copies previously ordered, a customer must submit a renewal order to Microsoft via its reseller within 30 days after the previous term expired. Renewal orders must be for the entire renewal term. Each renewal term will start the day following the expiration of the prior term.

    Renewing Coverage from a Separate Agreement
    Customers may order Software Assurance without the need to simultaneously order a License for copies of products for which they have previously obtained perpetual licenses through Upgrade Advantage, Software Assurance or any similar upgrade protection in other volume licensing programs, so long as the new order becomes effective no later than one day following the expiration of that upgrade protection. The Software Assurance renewal order must be placed within 30 days of the expiration of coverage under the previous agreement, unless coverage is being rolled over from an Open License Agreement. In that case, customers have 90 days from the expiration to place the order.

    Cross-program Renewal
    As an exception to the rules stated above, customers may renew Software Assurance (upgrade protection) coverage by acquiring Software Assurance under an existing Open Value agreement, Select License, Select Plus or Enterprise enrollment. For customers renewing Software Assurance under an existing Enterprise enrollment, this exception applies to additional products and products outside a company-wide commitment only. Customers must place an order for Software Assurance under their existing agreement or enrollment prior to the expiration date of their previous coverage. For Customers renewing from the Open License Program, Customers have 90 days from their previous coverage to place this order. For Agreement versions 2008 and prior, this order must be placed within 30 days from the expiration of their previous coverage (90 days if renewing from Open License Program).

    For all programs except Select Plus, the order must be for the remaining term of the existing agreement or enrollment (i.e., SA x the number of years remaining in the enrollment term as of the order date, including any partial year). In Select Plus, the order will be for 36 months. Because Software Assurance prices will not be prorated for any partial year of coverage, customers should time orders to take advantage of any anniversary of their existing agreement effective date. For Agreement versions 2008 and prior, as long as coverage is renewed within 30 days (90 days if renewing from Open License Program), customers will be deemed to have Software Assurance coverage during any period of time between when their expiring Software Assurance coverage lapsed and when the new coverage begins. Customers will be eligible for upgrades made available during that time as long as coverage is renewed.
    Renewing Upgrade Advantage
    All Upgrade Advantage licenses will be treated as Software Assurance. Customers who have purchased Upgrade Advantage, or similar upgrade protection under any previous Microsoft volume licensing agreement (other than any v6.0 or subsequent version agreement) and wish to renew that upgrade protection under Software Assurance, will have 90 days from the expiration date of their previous upgrade protection coverage to sign a new 6.0 agreement. Renewal eligibility varies by program. See individual program rule above.
    Customers who received 10 months Upgrade Advantage extension
    Customers who purchased Upgrade Advantage under the Open License and Select License programs between May 10, 2001 and September 30, 2001 received a 10 month coverage extension and additional two months period to renew their Software Assurance from the expiration of such Upgrade Advantage. The 10-month extension begins the day the customer's Open License authorization number or Select License agreement expires. Confirmation to customers of the UA extension was included in eOpen and VLSC in early 2002. The VLSC site has been updated to reflect how this will impact the SA Benefits so that all applicable SA benefits will continue for this 10 month extension period as well.

    SECTION 6 – SOFTWARE ASSURANCE (SA) BENEFITS

    Software Assurance benefits are described in this section. The benefits vary by product and product pool. Customers' access and rights to use Software Assurance benefits generally expires upon expiration of their Software Assurance coverage. Any exception to this rule is noted in the individual benefit sections below. These benefits are subject to change and may be discontinued at any time without notice. Availability of benefits varies by program, region, and language.
    Most Software Assurance benefits are granted at the beginning of the coverage period. Any changes occurring during the coverage period (e.g. additional purchases or returns) may result in a change in benefit eligibility.
    Customers may access the Volume Licensing Service Center website https://licensing.microsoft.com (Open License customers will connect through the eOpen site) for information on how to register to receive the Software Assurance benefits.
    These Software Assurance benefits are allocated under the different programs as shown in the chart below:
    Programs Open License Open Value Select*
    Enterprise Agreement
    Campus Agreement
    School Agreement
    Select Plus
    Benefits are available by: License Number Agreement Enrollment Registered Affiliate
    Note: Customers who enter into Canadian HealthCare Volume License Enterprise Agreements will receive SA benefits consistent with the SA benefits available to customers who acquire products though Microsoft Open Value.

    Software Assurance Benefits are shown in the chart below. Certain benefits correspond to individual licenses for which Software Assurance is acquired. Active Software Assurance (or other upgrade protection) for any qualifying product, regardless of the product version a customer is actually using, qualifies that customer for those benefits. Qualifying products are identified in each product section. Some benefits are awarded based on Customer's SA spend on a given set of qualifying products within a pool. For these purposes, "SA spend" is not literally the customer's actual dollars spent. Instead it is an approximation of what a customer has spent on Software Assurance coverage for those products under its Select or Enterprise Enrollment, Select Plus registration or Open agreement (For example, SA only purchases and the SA component of L&SA purchases). For customers under subscription programs, it is an approximation of the total dollars the customer has spent licensing those products under its enrollment or agreement. Other benefits correspond to Software Assurance Membership; Software Assurance Membership for the applicable product pool qualifies the customer for those benefits.
    Benefits Applications Pool Systems Pool Server Pool
    New Version Rights Yes Yes Yes
    Office Multi Language Pack Yes    
    Packaged Services Yes   Yes
    Windows 7 Enterprise   Yes  
    Training Vouchers Yes Yes  
    E-Learning Yes Yes Yes
    Home Use Program Yes    
    Employee Purchase Program Yes Yes  
    Enterprise Source Licensing Program   Yes  
    24x7 Problem Resolution Support Yes Yes Yes
    Problem Resolution Support     Yes
    Cold Back-up for Disaster Recovery     Yes
    TechNet SA Subscription Services Yes Yes Yes
    TechNet Direct     Yes
    Windows Fundamentals for Legacy PCs
    (Available upon product release)
      Yes  
    Extended HotFix Support Yes Yes Yes
    Step-up License Yes No Yes


    *Yes in the chart means Software Assurance Membership, acquisition of Software Assurance for qualifying products or SA spend on qualifying products within that pool would qualify the customer for that benefit.

    *Microsoft may withhold or discontinue, at any time, any Software Assurance Membership-related benefit available under the fourth and any subsequent enrollment under the same Select License agreement if we have a business reason for doing so.



    Office system Application Pool products
    Office Standard 2010
    Office Professional Plus 2010
    Project Standard 2010
    Project Professional 2010
    Visio® Standard 2010
    Visio® Professional 2010
    Visio® Premium 2010
    Access2010
    Office Communicator 2007 R2
    Excel 2010
    InfoPath® 2010
    OneNote™ 2010
    Outlook® 2010
    PowerPoint® version 2010
    Publisher 2010
    SharePoint Workspace 2010
    Word 2010
    Office for Mac 2008
    PowerPoint for Mac 2008
    Excel for Mac 2008
    Word for Mac 2008Access


    Note: The List of Office System Application Pool Products is subject to change.
    New Version Rights
    With Software Assurance, customers are eligible to upgrade to new versions of licensed software made available during their term of Software Assurance coverage. New Version Rights means, for any underlying licensed product for which Software Assurance coverage is ordered, the right to upgrade to, and run in place of the underlying licensed product, the latest version of that product that we make available during the covered period. For example, if a new version of Microsoft Office is made available during the term of your coverage, your licenses will automatically be upgraded to the new version. Customers that acquire perpetual licenses through Software Assurance can deploy the upgrades after their coverage has expired.
    Office Multi Language Pack
    Customers with Software Assurance for Office System products and suites as of October 1, 2008 are eligible for this benefit during the term of their Software Assurance coverage. Office System licenses with active Software Assurance coverage as of this date qualify for this offering. Customers have the option to use the latest version of the Office Multi Language Pack with copies of Office System software they are permitted to use under qualifying licenses. Customers' use of the Office Multi Language Pack is governed by the terms and conditions of their license agreement (including any limitations on cross language rights) and this Product List and by the product use rights for the Office System software they are using. If a customer is permitted under its license agreement to run only equal or lower priced language versions, their right to use the Office Multi Language Pack is likewise subject to that limitation.

    If a customer's agreement provides perpetual rights to use the software under their qualifying licenses, they will have a perpetual right to use the Office Multi Language Pack with that software (a customer can continue using the Office Multi Language Pack with Office System software under their qualifying licenses even after their SA coverage on those licenses has expired). Otherwise, the right to use the Office Multi Language Pack expires upon the expiration of rights under the qualifying Office System license.
    Packaged Services
    Customers (other than Academic Select License, Select Plus for Academic, Campus Agreement and School Agreement) with Software Assurance Membership in the Application and Server Pools are eligible for this benefit. The Packaged Services benefit provides qualifying customers with pre-determined customized service offerings. The available offerings include:
    • Desktop Deployment Planning Services (DDPS)
      • Description: DDPS provides customers with the fundamental analysis, business case, process and technical procedures necessary to execute a thorough desktop deployment project to help maximize the return on investment from their volume licensing agreements. The service is based on the Solution Accelerator for Business Desktop Deployment and best practices from Microsoft with the objective of helping reduce the cost and complexity with high levels of process and automation.
      • Service Levels: 1, 3, 5, 10 or 15 days
    • SharePoint Deployment Planning Services (SDPS)
      • Description: SDPS is an engagement in which a pre-qualified Microsoft partner works with the customer to develop a customized SharePoint Portal Server deployment plan for their specific environment and assess the overall cost for deployment of this technology. This pre-defined paid service is available to customers as a 1, 3, 5, 10 or 15 day deployment planning service, depending on their individual software assurance benefit level.
      • Service Levels: 1, 3, 5, 10 or 15 days
    • Exchange Deployment Planning Services (EDPS)
      • Description: SDPS is an engagement in which a pre-qualified Microsoft partner works with the customer to develop a customized SharePoint Portal Server deployment plan for their specific environment and assess the overall cost for deployment of this technology. This pre-defined paid service is available to customers as a 1, 3, 5, 10 or 15 day deployment planning service, depending on their individual software assurance benefit level.
      • Service Levels: 1, 3, 5, 10 or 15 days
    • Business Value Planning Services (BVPS)
      • Description: BVPS is a partner-delivered engagement designed to help customers identify, unlock, and capture the business value of the Office system through structured, multi-day engagements. The pre-qualified partner will work with customers to identify, design, and implement improvements to an existing business process using Office system technologies to solve real problems they face every day.
      • Service Levels: 3, 5, 10 or 15 days
    The list of available services and associated service levels may change at any time. Qualified Providers will provide customers with an outline of the available Scope of Work for each of the above service offerings upon request.

    Qualified customers receive a number of Packaged Services days based on the number of qualifying Office Application licenses and the number of Core CAL suites and Enterprise CAL suites for which Software Assurance is acquired (see the charts below for details). The number of days a customer receives is put into a pool of Packaged Services Days from which the customer can create vouchers for the above service offerings. Customers may choose one or more of the above services and may select from available service levels up to the number of Packaged Service days they have available.

    Licenses with Software Assurance coverage for Office Applications, including the various Office suites, as well as individual applications like Project Standard and Professional, Visio Standard, Professional and Premium, and SharePoint Workspace each count as one toward the thresholds in the first column below:

    Office Applications Packaged Services Days
    200-499 1
    500-1,999 3
    2,000-3,999 5
    4,000 – 29,999 10
    30,000 – 49,999 15
    50,000 – 99,999 20
    100,000 – 199,999 30
    200,000 – 399,999 40
    400,000 – 599,999 50
    600,000 + 75


    Core CAL Suite SA coverage counts as one toward the thresholds in the first column below, Enterprise CAL Suite SA coverage counts as two toward the thresholds in the first column below:
    CAL Suites Packaged Services Days
    200-3,999 1
    4,000 – 9,999 3
    10,000 – 99,999 5
    100,000 – 299,999 7
    300,000 – 599,999 10
    600,000 + 12
    Examples
    Open Value Agreement with:
    150 Office Professional Plus L&SA
    +50 Visio Standard SA
    200 Covered Office Applications = 1 day


    Select or Select Plus SAM Enrollment with:
    3,500 Enterprise CAL Suite SA
    x 2 points each
    7,000 CAL Suite points = 3 days


    EA Enrollment with:
    3,500 Professional Plus
    • 3,500 Office Enterprise
    • 3,500 Enterprise CAL Suite
    +600 Visio Standard SA
    4,100 Covered Office Applications = 10 days
    7,000 Covered CAL Suite points = 3 days
    • Total 13 Packaged Services Days


    Customers can also increase the number of available Packaged Services days if they meet the following criteria: (a) are currently eligible for the Training Voucher benefit, (b) have activated their Training Voucher benefit, and (c) have at least 3 unclaimed training days from Training Voucher benefit available for conversion. Eligible customers can convert unused Training Voucher days into Packaged Service days on a 3:1 basis (three Training Voucher Days = one Packaged Services day). (NOTE: Customers wishing to use their Training Voucher days toward Packaged Services should not create Training Vouchers with those days.) [Generally, Packaged Services days cannot be converted to Training Voucher days. However, if a customer wishes to reverse a Training Voucher day conversion, the Packaged Services days may be converted back to Training Voucher days. ]Following the conversion of Training Voucher day to Packaged Services days, the Packaged Services days will appear in the customer's Packaged Services pool of days. Those days can then be used to create voucher(s) for available services (such as DDPS or SDPS). *Customers' eligibility to convert days back to Training Voucher days is limited based on the number of days available at the Packaged Services Day level. If a customer wants to convert back 10 days, but there are only 8 Packaged Services Days in their pool, they can convert back 8 days only. Customers in eligible volume licensing agreements who have not met the minimum thresholds to receive Packaged Service entitlements but who are meet the above criteria for Training Voucher day conversion may convert Training Voucher days as outlined above.
    Customers in eligible volume licensing agreements who have not met the minimum thresholds to receive Packaged Service entitlements but who meet or exceed the criteria for Training Voucher day conversion may convert Training Voucher days as outlined above.

    Packaged Services may be delivered to the customer by qualified Microsoft Partners or Microsoft Consulting Services. A customer can view the list of Qualified Providers here: http://directory.partners.extranet.microsoft.com/psbproviders

    Packaged Services engagements provide consulting that covers a pre-determined scope of work that result in a high level deployment plan; the actual deployment of the software cannot be included.
    • Packaged Services are not available in all languages.
    • Packaged Services vouchers can only be redeemed by the customer who qualified for the benefit.
    • Packaged Services vouchers may not be exchanged for cash, monies or other valuable considerations.
    • Customers who are interested in in acquiring additional services beyond those covered by the scope of the work for the assigned voucher engagement (as defined by the voucher type and service level) may pay their provider outside of this program.
    • Reduction of qualifying SA coverage as a result of returns and other billing adjustments, where allowed, may lower the customer’s Packaged Services entitlement days.
    • Vouchers are only valid with qualified Providers for the specific service type for which the voucher is being redeemed. The voucher can be used with any qualified Provider worldwide. Participation may vary.
    • Vouchers must be assigned during the Software Assurance coverage period.
    • Vouchers will expire 180 days from the date of voucher assignment, independent of Software Assurance coverage expiration. All services must be delivered (voucher redeemed) prior to voucher expiration. Vouchers that expire prior to Software Assurance coverage expiration will return to the available Packaged Services pool of days.
    • Microsoft is not responsible for lost, stolen, misplaced or misused vouchers.
    • Services provided under vouchers are provided under an agreement between Customer and the Qualified Provider; Microsoft is not responsible for any work or failure on the part of the Qualified Provider related to the services.
    • By accepting a Packaged Services engagement, customers acknowledge that they will receive a survey upon completion of the engagement for quality assurance purposes.
    • The tables above show service days available based on a full 3-year enrollment or agreement. Customers who purchase Software Assurance coverage for one-year will receive one third of the stated number of service days. Customers who purchase Software Assurance coverage for two-years will receive two thirds of the stated number of service days.
    Completed deliverables submitted by the Qualified Provider at the end of the engagement to Microsoft may be used by Microsoft for quality assurance purposes and may be shared with the customer's Microsoft account team for that purpose.
    Windows 7 Enterprise
    Windows 7 Enterprise is the premium version of Windows designed to help organizations lower IT costs and improve IT efficiency. In addition to all of the features available in Windows 7 Professional, Windows 7 Enterprise is designed to provide higher levels of data protection using hardware-based encryption technology. It also includes tools to improve application compatibility and enables organizations to standardize by using a single worldwide deployment image.

    Customers with Software Assurance in the systems product pool as of August 7, 2009 are eligible for this benefit during the term of their Software Assurance coverage. For each Windows license covered under Software Assurance, customers have the option to use Windows 7 Enterprise in place of Windows 7 Professional on their licensed device. The type of Windows 7 Professional license acquired determines whether there is an ongoing right to use Windows 7 Enterprise.

    Software Assurance customers with a perpetual license for Windows 7 Professional, will have a perpetual right to use Windows 7 Enterprise on the SA covered device. (a customer can continue using Windows 7 Enterprise on this device, even after their SA coverage has expired for that device). Otherwise, the right to use Windows 7 Enterprise expires upon the expiration of rights under the Windows license for which Software Assurance coverage was acquired.

    Customers may not move Windows 7 Enterprise from the licensed device to another device. However, customer may reassign Software Assurance coverage to a replacement device, as permitted under their license agreement; if so the right to use Windows 7 Enterprise in place of Windows 7 Professional will apply to that new device. For details on when Software Assurance coverage may be reassigned to a replacement desktop, customers should refer to their license agreement.

    Downgrade rights: For Windows 7 Enterprise, please refer to Windows 7 Professional downgrade rights. Windows 7 Enterprise customers are permitted to use the MUI version of the downgraded Windows Operating System in place of Windows 7 Enterprise and Windows 7 Professional.

    Windows Vista Ultimate: Only customers with existing Software Assurnce in the systems product pool before August 6, 2009 are eligible for Windows Vista Ultimate during the term of their Software Assurance coverage. Customer who newly obtain or renew their Software Assurance after August 6, 2009 will not be eligible for Windows Vista Ultimate, but will be able to take advantage of Window 7 Enterprise. For Software Assurance Windows Vista Ultimate use rights please refer to the August 2009 Product List.

    Campus and School Agreements, Open Value Subscription and Enterprise Subscription customers who are eligible for Windows Vista Ultimate may continue to use Windows Vista Ultimate as long as Software Assurance is maintained.
    Training Vouchers
    Customers (other than Academic Select License, Select Plus for Academic, Campus Agreement and School Agreement customers) with Software Assurance Membership in the application or systems product pools are eligible for Microsoft training vouchers. These vouchers entitle customers to receive courses from Microsoft Certified Partners with a Competency in Learning Solutions (CPLS) for a specific number of training days. The number of days awarded varies both by program and the number of qualifying licenses for which Software Assurance is acquired. Once the customer's Training Voucher Benefit Manager has activated the Training Voucher benefit through the Volume Licensing Service Center (VLSC) tool, Training Vouchers can be assigned to designated individuals by the customer's Training Voucher Benefit Manager .
    Minimum number of licenses for which Software Assurance is acquired, needed for Training Voucher eligibility varies by program.
    Program Office system Application Pool products Systems Pool
    Open Value 2 days per 50 licenses (maximum 20 days) 1 day per 50 licenses (maximum 10 days)
    SAM
    1-249
    2 days per 50 licenses 1 day per 50 licenses
    SAM
    250-2,399 *
    20 days per
    qualifying enrollment
    10 days per
    qualifying enrollment
    SAM
    2,400-5,999*
    30 days* 15 days*
    SAM
    6,000-14,999*
    50 days* 25 days*
    SAM
    15,000 – 29,999*
    110 days* 55 days*
    SAM
    30,000 – 49,999*
    160 days* 80 days*
    SAM
    50,000 – 99,999*
    250 days* 125 days*
    SAM
    100,000 – 199,999*
    400 days* 200 days*
    SAM
    200,000 – 399,999*
    600 days* 300 days*
    SAM
    400,000 – 599,999*
    800 days* 400 days*
    SAM
    600,000 +*
    1400 days* 700 days*
    Note: Training credits available based on a full 3 year enrollment or agreement (see below for details). Please see table with Office system Application Pool products on preceding pages of this Section.

    *Number of days per eligible enrollment
    Microsoft modified the preceding table on March 2006 to add more levels to the number of licenses. Customers with active Select or Enterprise Enrollments or Open Value agreements in place in March 2006 that had previously reached the maximum number of days according to policies published prior to this date will be eligible to receive additional vouchers up to the total number of days for which they now are eligible based on the updated policy.
    • Not all courses are available in all languages.
    • Local policies established by the Microsoft CPLS apply.
    • Benefit Managers have the ability to revoke a voucher in assigned status up to the class cancellation date established by the CPLS.
    • Any course days not covered by the voucher will need to be paid by the person who receives the training.
    • Any voucher days in excess of the amount of days applied to a particular class will be returned to the pool of days available to be assigned by the Benefit Managers.
    • Courses delivered in an accelerated format require voucher days equivalent to the number of course days for the normal course delivery.
    • The voucher is only redeemable for days of instructor-led training with qualified Microsoft CPLSs on approved courses. Custom courses (other than accelerated delivery of approved courses) are not eligible for coverage by these vouchers. For information regarding approved courses, please visit http://www.microsoft.com/learning/sa/training.mspx.
    • Vouchers cannot be used to cover any fees related to a customer not showing up for a reserved course. All fees related to "No Shows" are the responsibility of the customer.
    • Vouchers may only be redeemed by the individual approved by the customer to use the voucher.
    • Vouchers may not be exchanged for cash, monies or other valuable considerations.
    • Vouchers must be assigned during the Software Assurance coverage period.
    • Vouchers will expire 180 days from the date of voucher assignment, independent of Software Assurance coverage expiration. All services must be delivered (voucher redeemed) prior to voucher expiration. Vouchers that expire prior to Software Assurance coverage expiration will return to the available Training Voucher pool of days.
    • One Training Voucher day is equal to one training session day.
    • Vouchers may be used to reserve training with only one qualified Microsoft CPLS at a time.
    • The Microsoft CPLS reserves the right to cancel a class according to local cancellation policy.
    • Vouchers are valid only with participating Microsoft CPLSs. They can be used with any qualified Microsoft CPLS worldwide. Participation may vary.
    • Customers must provide the CPLS partner with the voucher information they would like to apply towards the course prior to the end of the course in order to use the voucher as payment for the course.
    • Microsoft is not responsible for lost, stolen, misplaced or misused vouchers.
    • Reduction of the number of qualifying licenses for which Software Assurance is acquired as a result of returns and other billing adjustments, where allowed, may lower the customer's Training Vouchers service level eligibility.
    • Vouchers can be redeemed by only the customer who qualifies for the benefit.
    • Services provided under vouchers are provided under an agreement between Customer and the Qualified Provider; Microsoft is not responsible for any work or failure on the part of the Qualified Provider related to the services
    • The table above shows training credits available based on a full 3-year enrollment or agreement. Customers who purchase Software Assurance coverage for one-year will receive one third of the stated number of training credits. Customers who purchase Software Assurance coverage for two-years will receive two thirds of the stated number of training credits.
    E-Learning
    Customers with Software Assurance for qualifying application, systems or server pool products are eligible to use the respective Applications, Systems, and Servers E-Learning benefit during the term of their Software Assurance coverage. Eligible customers will receive one access code (for Applications, Systems and Servers) per qualifying enrollment/agreement. Customers may also download SCROM-compliant, content-only E-learning files (for Applications and Systems) from VLSC for import into their Learning Management System (LMS). There is no access code necessary to download files from VLSC.
    Eligible customers may purchase E-learning kits at a regional fulfillment center if the online option is not sufficient.
    Customers' deployment and use of the E-Learning courses are subject to the terms and conditions of their license agreement.
    E-Learning Applications: Customers with Software Assurance for qualifying Application products are eligible to use hosted E-Learning courses, and SCORM-compliant content. Enterprise Agreement and Select customers may obtain SCORM-compliant content via download or DVD, where as Open and Open Value customer may obtain SCORM-compliant content via DVD only. The maximum number of users for which a customer may use the E-Learning training is equal to the number of licensed copies of qualifying products that the customer has enrolled in Software Assurance. Customers must designate one user for each qualifying license. Access cannot be transferred from one user to another. At the time of launch of an individual course, each qualified user will have up to 12 months to complete the course before access expires, provided that course is launched prior to expiration of the Software Assurance coverage.
    E-Learning Systems: Customers with Software Assurance for qualifying System products are eligible to use the hosted E-Learning Client courses, and SCORM-compliant content. Enterprise Agreement and Select customers may obtain SCORM-compliant content via download or DVD, where as Open and Open Value customer may obtain SCORM-comliant content via DVD only. The maximum number of users in which a customer may use the E-Learning training is equal to the number of licensed copies of qualifying products that customer has enrolled in Software Assurance. Customers must designate one user for each qualifying license. Access cannot be transferred from one user to another. At the time of launch of an individual course, each qualified user will have up to 12 months to complete the course before access expires, provided that course is launched prior to expiration of the Software Assurance coverage.
    E-Learning Servers: Customers with Software Assurance for qualifying Server products are eligible to use the hosted E-Learning Server courses. The maximum number of users who may access the hosted E-Learning Server courses is equal to the number of licensed copies of qualifying products the customer has enrolled in Software Assurance. Access cannot be transferred from one user to another. At the time of launch of an individual course, each qualified user will have 12 months to complete the course before access expires, provided that course is launched prior to expiration of the Software Assurance coverage.
    For Software Assurance acquired after July 1, 2005, rights under the corresponding E-Learning Software Assurance benefit expire upon expiration of that Software Assurance coverage with the exception of a hosted eLearning Server course that is launched less than 12 months from the expiration of the Software Assurance coverage.
    Home Use Program
    Customers with active Software Assurance coverage for qualifying desktop applications products are eligible to participate in the Home Use Program**. Under the Home Use Program, customers’ employees, who are users of the licensed qualifying applications, may acquire a single license for the corresponding Home Use Program software, to be installed on one home computer. The license terms for that software permit the primary user of the home computer to install and use another copy on a portable device. The license terms for that software permit the primary user of the home computer to install and use another copy on a portable device. Provided their employees first obtain the appropriate Home Use Program license keys from Microsoft, customers may allow their employees to install the corresponding Home Use Program software, acquired by customers under their volume licensing agreements, on employees’ home computers and portable devices at customers’ premises. If a new version is released during the qualified period of use, the primary users can acquire the latest version, to replace their current installed version. See the table or the individual product sections below to ascertain the desktop applications that qualify customers for participation in the Home Use Program. The desktop applications that are available in the Home Use Program are also identified in the table below*.
    Customers' eligibility to participate in the Home Use Program ends with the expiration or termination of Software Assurance coverage on qualifying desktop applications. Microsoft may terminate a customer's participation in the Home Use Program, immediately and without notice, in connection with unauthorized access to or licensing through the Home Use Program website in connection with that customer's program code.
    The number of Home Use Program licenses that may be acquired for any given desktop application is limited to the number of licenses for the corresponding qualifying desktop application(s) for which the customer acquires Software Assurance. Under the Home Use Program, an employee's usage rights are tied to continued employment with the Customer, and end with termination of employment, termination or expiration of Software Assurance coverage for the copy of the corresponding desktop application that employee uses at work, the employee is no longer a user of the licensed copy of the software, or upon the employee's installation and use of any prior or later version of that desktop application pursuant to a Home Use Program license.
    Customers are not responsible for their individual employee's compliance with the Home Use Program end user license terms. Those terms are between Microsoft and the customer's employee and do very from the rights provided under the customers Volume Licenses (e.g. the employee may install only one copy of the HUP software).. We do require that customers limit the Home Use Program access to employees and inform employees of when they should discontinue use of the Home Use Program software in conjunction with a lapse in Software Assurance coverage or employment termination.
    Upon the customer's request, Microsoft will provide the customer with limited information pertaining to their employees' HUP license acquisitions (employee name, email address, purchase date and software title ordered. Participation in this program may have tax implications for the customer and its employees. Customer may wish to consult a tax advisor before using this benefit. Microsoft assumes no responsibility for compliance with any employment-benefit, tax or reporting obligation that either customer or its employees may have. Additional terms that apply for employees in New Zealand are set out below,
    • Customers must not require any payment or consideration from employees in connection with HUP, or do or omit to do, anything that would result in an increase of the total cost of any HUP benefit to any employee in New Zealand beyond any amount charged by Microsoft
    • Customers must indemnify and keep Microsoft and its affiliates indemnified and hold Microsoft and its affiliates free and harmless from any costs, expenses, losses or damages incurred by Microsoft or its affiliates as a result of customer’s failure to comply with the obligations contained in this section.
    The list of qualifying desktop applications is subject to change at any time without notice, and varies by region or offering. The availability of Home Use Program software is subject to change at any time without notice and varies by region, offering, application, version and language.
    Microsoft Office Professional Plus HUP contains the following Microsoft Office programs:
    Office Professional Plus 2010 components for HUP
    Word 2010
    Excel® 2010
    PowerPoint® 2010
    Outlook® 2010
    Publisher 2010
    AccessTM 2010
    SharePoint Workspace 2010
    OneNote® 2010
    InfoPath® 2010
    Office Communicator 2007 R2
    Qualifying Desktop Application Corresponding Home Use Program License
    Office Standard 2007/2010
    Office Professional Plus 2007/2010
    Office Enterprise 2007
    Office Small Business Edition 2007
    Office for Mac 2008
    Office Professional Plus 2010 HUP or
    or Office for Mac 2008
    Access 2007/2010
    Excel 2007/2010
    PowerPoint 2007/2010
    InfoPath 2007/2010
    OneNote 2007/2010
    Outlook 2007/2010
    Publisher 2007/2010
    Word 2007/2010
    SharePoint Workspace 2010
    Groove 2007
    Office Professional Plus 2010 HUP or
    or Office for Mac 2008
    Visio Standard 2007/2010
    Visio Professional 2007/2010
    Visio Premium 2010
    Visio Professional 2007 HUP
    Project Standard 2007/2010
    Project Professional 2007/2010
    Project Standard 2007 HUP
    * Home Use Program software availability varies by region, offering and language. For more information, including information on the future availability of additional Home Use Program software, please refer to http://www.microsoft.com/licensing.
    ** Note to Campus and School customers: Please refer to the agreement (3.5 or greater) for additional program specific rules.
    *** Note that SharePoint Designer is now a free product available for download from this link http://www.microsoft.com/spd
    Employee Purchase Program
    Customers (other than Academic Select License, Select Plus for Academic, Academic Open License, Campus Agreement and School Agreement customers) with Software Assurance Membership in the application or systems pools are eligible to participate in the Employee Purchase Program (EPP). EPP provides customers' employees potential savings on acquisition of Microsoft licenses and other consumer products. The retail products purchased through this benefit remain with the employee even after the company's SA coverage has expired or if the employee leaves the company. Employees place orders from Microsoft directly through a password protected ecommerce site. Employees may acquire Microsoft licenses and other products for personal use.

    Customers' eligibility to participate in EPP ends with expiration or termination of the corresponding Software Assurance coverage. Microsoft may terminate a customer's participation in EPP immediately and without notice in connection with unauthorized access to or licensing through the EPP website in connection with that customer's program code. The maximum number of EPP licenses/products that each employee may acquire for any given title is three. End user license terms of software products acquired through EPP are between Microsoft and the individual employee.
    Upon the customer’s request, Microsoft will provide the customer with limited information pertaining to its employees’ EPP license acquisitions (employee name, email address, purchase date and software title ordered. Participation in this program may have tax implications for the customer and its employees. Customer may wish to consult a tax advisor before using this benefit. Microsoft assumes no responsibility for compliance with any employment-benefit, tax or reporting obligation that either customer or its employees may have. This benefit is not available to customers in New Zealand.
    Enterprise Source Licensing Program
    Customers with Software Assurance Membership and 1,500 or more licensed desktops in the systems pool may be eligible to participate in the Enterprise Source Licensing Program (ESLP) during the term of their Software Assurance coverage. ESLP provides access to Microsoft Windows source code for internal development and support. ESLP is not available in all countries and the benefit is granted per agreement/enrollment.
    The application form can be downloaded from Volume Licensing Service Center (VLSC). Eligibility and areas of availability are subject to Microsoft terms and conditions (see www.microsoft.com/resources/sharedsource/Licensing/Enterprise.mspx for details). Academic programs are eligible for the Microsoft Research Source Licensing Program.
    24x7 Problem Resolution Support
    This section covers policies for the 24x7 Problem Resolution Support benefit. This benefit was introduced in March 2006. Customers who have activated the Problem Resolution Support benefit as described in previously published Product Lists prior to March 2006, will be eligible to migrate to the 24x7 Problem Resolution Support benefit or remain on the existing benefit until expiration, early termination or renewal of their Software Assurance coverage. When those customers renew their Software Assurance coverage (under the same enrollment number or under a different enrollment number), they will no longer be eligible for Problem Resolution Support.
    Customers (other than Academic Select License, Academic Open License, Select Plus for Academic, Campus Agreement and School Agreement customers) with Software Assurance coverage are eligible for 24x7 Problem Resolution Support during the term of their Software Assurance coverage.
    24x7 Problem Resolution Support provides assistance for problems with specific symptoms encountered while using Microsoft products, where there is a reasonable expectation that the problems are caused by Microsoft products. Microsoft will make reasonable efforts to assist customers with support requests in a manner consistent with Microsoft Product Support policies. Microsoft reserves the right to refuse unreasonable requests for support services, and at times may refer customers to an additional service level agreement which may require an additional charge.
    Microsoft can add support for new products or discontinue support for existing products. There may be cases where a customer’s implementation of Microsoft products cannot be effectively supported. As part of providing the support services, Microsoft will notify the customer if Microsoft reaches that conclusion. If the customer does not modify the implementation to make it effectively supportable within 30 days after the notice, Microsoft will not be obligated to provide additional support services for that implementation, however Microsoft will continue to provide support for the customers other supportable implementations covered by these term and conditions. Microsoft will make reasonable efforts to assist the customer with their support requests in a manner consistent with Microsoft Product Support policies. Microsoft reserves the right to refuse unreasonable requests for support services, and at times may refer the customer to an additional service level agreement which may require an additional charge.
    An assisted break-fix support request, also known as an incident, is defined as a single support issue and the reasonable effort needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate issues. If a problem consists of subordinate issues, each shall be considered a separate incident. In certain situations, we may provide customers with a modification to the commercially available Microsoft product software code to address specific critical problems ("Hotfix(es)") in response to an assisted break-fix support request. Hotfixes are designed to address customers' specific problems and are not regression tested. Except as otherwise provided herein, Hotfixes may not be distributed to unaffiliated third parties without our express written consent.
    Products available through Volume Licensing and that are currently in Mainstream Support as set forth in Microsoft's Support Lifecycle Policy are eligible for 24x7 Problem Resolution Support. Product eligibility for phone support is tied to availability of Software Assurance offering for that product. For products where no Software Assurance option is available for the server but for the CALs, SA spend for their CALs count for incidents to be used for other eligible products as stated below in section Phone Support Incidents Awards. Refer to the specific section for that product in this document to consult the service and support policy. Prior versions of products that are currently in Mainstream Support that customers choose to use in lieu of the current licensed version are also eligible. Developer Edition of all servers, HED products and products that give customers MSDN as their SA benefit are excluded.
    Microsoft may use any technical information it derives from providing services related to its products for problem resolution, troubleshooting, product functionality enhancements and fixes, for Microsoft’s knowledge base. Microsoft agrees not to identify the customer or disclose any of customer’s confidential information in any item in the knowledge base. Microsoft is not obligated to restrict the future work assignments of people who have had access to the customer’s confidential information. In addition, the customer, Microsoft and these people are free to use the information that these people remember related to information technology, including ideas, concepts, know-how, or techniques, so long as confidential information of the other party is not disclosed in the course of such use.
    The customer’s right to use any fixes Microsoft may provide in the course of performing services is governed by the license agreement for the affected product or, if the fix is not provided for a specific product, any other use terms Microsoft provides. All fixes provided are licensed to the customer.
    Support can be initiated through submitting incidents either electronically via the Web or by Phone. Different provisions apply to each type of medium. 24x7 Problem Resolution Support awards customers with a number of incidents and contacts to initiate such incidents as described below.
    Phone Support Incident Awards
    The number of permitted phone support incidents varies by customer based upon their SA spend and payment option. Two types of incident awards are available: a complimentary incident for server coverage and incidents driven by SA-spend. The complimentary incident is awarded under Enterprise and Select enrollment, Select Plus registration, and Open Value agreement with SA coverage on at least one qualifying Server software product.
    Currency Name Currency Code SERVER / CAL
    Incident Award Increments
    IW / Client
    Incident Award Increments
    US Dollar USD $20,000 $200,000
    Australian Dollar AUD 30,000 300,000
    Canadian Dollar CAD 27,000 270,000
    Swiss Franc CHF S Fr. 33,000 S Fr. 330,000
    China Renminbi CNY CRC 165,000 CRC 1,650,000
    Danish Krone DKK kr 160,000 kr 1,600,000
    EURO EUR 21,500 215,000
    UK Pound GBP £13,500 £135,000
    Japanese Yen JPY JPY 2,400,000 JPY 24,000,000
    Korean Won KRW KWD 24,000,000 KWD 240,000,000
    Norwegian Krone NOK kr 165,000 kr 1,650,000
    New Zealand Dollar NZD 35,000 350,000
    Swedish Krona SEK kr 200,000 kr 2,000,000
    New Taiwan Dollar TWD NTD 700,000 NTD 7,000,000
    SA-spend-based incidents are earned based on server and desktop SA spend under a qualifying Select or Enterprise enrollment, Select Plus registration, Open Value Agreement or Open License Authorization number. For each $20,000 of Server and CAL SA spend, we will award one incident. For each $200,000 of SA spend in the Systems and Applications Pools, we will award one incident. The table below shows the currency equivalents for SA-spend-based awards for agreements based in currencies other than USD. Due to the fluctuation of exchange rates, this table is subject to change.
    Incidents are allotted over the term of the Software Assurance coverage based on the payment option. Agreements that reflect spread payments will lead to incidents awarded over the term; agreements that reflect lump sum payments will be awarded upfront. Purchases made after the initial order will trigger recalculation of the incidents awarded and the annual allotment. Phone Support Incidents that have not been used will expire at the expiration of Software Assurance coverage. Phone Support Incidents may not be transferred between enrollments or agreements.
    Access to local phone support is available during business hours*(1). After-hours phone support may be provided through regional and international support centers. After-hours phone support can only be used to initiate business critical support requests. Business hours are determined on a region by region basis. Customers' Microsoft representatives can provide the defined business hours in the customers' region or country. Phone support assistance is not available in all languages in all regions.
    *(1) Business Hour Variations by Region
    Americas M-F 6AM-6PM (PST)
    EMEA M-F 8AM-6PM (GMT)
    Australia/New Zealand M-F 7AM-6PM
    Japan M-F 9:30AM-7PM
    Asia M-F 9AM-6PM
    Web-based Incidents
    Customers (other than Academic Select License, Select Plus for Academic, Academic Open License, Campus Agreement, School Agreement and Open License) with Standard and Enterprise Editions of server software products covered with Software Assurance have access to electronic web-based Problem Resolution Support services on an as needed basis. Access to the electronic support sites is available 24 hours per day, 7 days a week, though responses will occur during Business Hours. As such, Web-based Incidents should not be initiated for business critical situations requiring more immediate assistance. Refer to Business Hour Variations by Region in above section "Phone Support Incident Awards".
    Incidents initiated via Phone will count against the available phone incident balance upon resolution. Incidents initiated via the Web are on an as-needed basis and will be conducted via the Web, email, and other electronic means. Incidents initiated via the Web then converted to phone resolution by the customer will count against the available phone incident balance upon resolution. Incidents initiated via the Web then followed up via phone by Microsoft will not count against the available phone incident balance if resolution continues on Web, email and other electronic means.
    Software Assurance is required for both server software and related CALs for Web Support incidents. Customers may only submit web-based Problem Resolution Support requests on those licensed copies of server software covered with Software Assurance.
    Web Support incidents are not transferable across licenses. Please consult the product use rights for further details on assigning or reassigning licenses to physical servers.
    Support Contacts
    The number of permitted support contacts varies by Volume Licensing program and number of licenses covered under Software Assurance, as shown below. Contacts must be named individuals and can include individuals from outside the customer's organization. However, an organization, department or group name may not be listed as a contact.
    Benefits Open
    License
    Open
    Value(1)
    Select License/Select Plus/EA Level Select License/Select Plus /EA Level Select License/Select Plus /EA Level Select License/Select Plus /EA Level
    # of Problem Resolution
    Phone Support Contacts
    NA As Needed As Needed As Needed As Needed As Needed
    # of Authorized Web
    Support Contacts
    NA 1 2 4 8 16
    Service Level for Software Assurance Customers
    Requests for support may be submitted via telephone or electronically by a customer's designated contacts, except for Severity A and B which must be submitted via telephone as set forth below.
    Customers are responsible for setting the initial severity level in consultation with us and can request a change in severity level at any time. The incident severity will determine the response levels within Microsoft and estimated response times and customers' responsibilities are defined in the following table:
    Severity Situation Our Expected Response Customer's Expected Response
    A
    Submission
    via phone
    • Critical business impact:
    • Customer's business has significant loss or degradation of services
    • 1st call response in 2 hour or less based on support offering
    • Microsoft Resources at customer site as required.
    • Continuous effort on a 24x7 basis
    • Notification of Senior Managers at Microsoft based on support offering
    • Allocation of appropriate resources to sustain continuous effort on a 24x7 basis(2)
    • Rapid access and response from change control authority
    • Management notification
    B
    Submission
    via phone
    • Moderate business impact:
    • Customer's business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
    • 1st call response in 4 hours or less based on support offering
    • Effort during Business(1) Hours only
    • Allocation of appropriate resources to sustain Business Hours continuous effort
    • Access and response from change control authority within 4 Business Hours
    C
    Submission
    via phone
    or web
    • Minimum business impact:
    • Customer's business is substantially functioning with minor or no impediments of services.
    • 1st response in one business day or less based on support offering
    • Effort during Business Hours only
    • Accurate contact information on case owner
    • Responsive within one business day.
    (1) Contact Microsoft representative for local business hours.
    (2) We may need to downgrade the severity level if customer is not able to provide adequate resources or responses to enable us to continue with problem resolution efforts.
    Customers may be required to perform problem determination and resolution activities as requested by us. Problem determination and resolution activities may include performing network traces, capturing error messages, collecting configuration information, changing product configurations, installing new versions of software or new components, or modifying processes.
    Customers are responsible for implementing the procedures necessary to safeguard the integrity and security of their software and data from unauthorized access and to reconstruct lost or altered files resulting from catastrophic failures.
    This support benefit is tied to SA investment, not to version. Customers can acquire the latest version in order to use an older version with downgrade rights, but are eligible for support for that product only if it is listed as a supported product on the Microsoft product lifecycle Website. The current Microsoft product lifecycle Website is located at http://support.microsoft.com/common/international.aspx?rdpath=dm;en-us;lifecycle
    Conversion of Software Assurance 24x7 Problem Resolution Support Incidents to Premier Support Services
    Customers may elect to convert Software Assurance 24x7 Problem Resolution Support Incidents (SA PRS Incidents, or “SAB”) to:
    • Premier Problem Resolution Support (PRS) hours
    • Dedicated Support Engineer (DSE) hours

    These services are for use consistent with their Premier service plan at the time of transfer. The conversion is based on a local rate calculation that will be provided by their Premier Account Team. Customers may be required to purchase additional Support Account Management hours before converting SA PRS incidents. SA PRS incidents that are converted to Premier are considered Premier Problem Resolution Support hours and are subject to the Premier Services Description. Once converted, incidents cannot be returned to a customer’s SA allowance.

    Additional business provisions:
    SA spend may not be combined across Select or Enterprise enrollments Select Plus registrations, or Open Value Agreements to qualify for additional awards. Spending within each enrollment or agreement will be used to determine the award for that enrollment or agreement.
    Reduction of SA Spend as a result of returns and other billing adjustments, where allowed, may result in the loss of Support eligibility or Phone incident awards during the present or future award periods.
    Unlimited 24x7 Problem Resolution Support
    This benefit is only available through the Enrollment for Application Platform (EAP) to an Enterprise Agreement. Customers who have an EAP with an minimum annual average SA spend of $250,000 on qualifying Application Platform products and who have an active Premier Services Agreement are eligible for Unlimited 24x7 Problem Resolution Support (PRS) incidents. The following are the qualifying Application Platform products:
    • SQL CAL
    • SQL Server Standard
    • SQL Server Standard Per Processor
    • SQL Server Enterprise
    • SQL Server Enterprise Per Processor
    • BizTalk Server Standard Per Processor
    • BizTalk Server Enterprise Per Processor
    • BizTalk Server Branch Per Processor
    • Office SharePoint Server
    • SharePoint Internet
    The table below lists the SA spend threshold conversions for agreements based in currencies other than USD. Due to the fluctuation of exchange rates, this table is subject to change without notice.

    Currency Currency Code Minimum Annual Average SA spend to qualify for Unlimited 24x7 PRS
    US Dollar USD 250,000
    Australian Dollar AUD 375,000
    Canadian Dollar CAD 337,500
    Swiss Franc CHF 412,500
    China Renminbi CNY 2,062,500
    Danish Krone DKK 2,000,000
    EURO EUR 268,750
    UK Pound GBP 168,750
    Japanese Yen JPY 30,000,000
    Korean Won KRW 300,000,000
    Norwegian Krone NOK 2,062,500
    New Zealand Dollar NZD 437,500
    Swedish Krona SEK 2,500,000
    New Taiwan Dollar TWD 8,750,000
    When committed annual average SA spend on qualifying Application Platform products eligible for Unlimited 24x7 PRS is higher than $250,000, Microsoft will not award incidents based on actual SAl spend on these products. If a customer becomes eligible for Unlimited 24x7 PRS midstream, any incident previously awarded based on SA spend and not consumed will be subtracted from customer’s balance. Unlimited 24x7 PRS incidents cannot be converted to Premier Problem Resolution Support hours or incidents.

    Customers who have Application Platform Agreements (APA) with an effective date prior to July 1st 2009 with an annual average SA spend on qualifying Application Platform products higher than $250,000 and who have an active Premier Services Agreement will become eligible for Unlimited 24x7 PRS upon the first anniversary of the APA effective date.

    The number of permitted support contacts to manage Unlimited 24x7 PRS varies by size of the SA spend. All eligible customers are entitled to at least four authorized contacts plus one additional contact per every additional $125,000 of SA spend under their EAP. For agreements in foreign currencies, eligible customers are entitled to at least four authorized contacts plus one additional contact for each incremental SA spend amount equal to 50% of the minimum annual average SA spend in the applicable foreign currency. See table below:
    Annual Average SA spend permitted support contacts
    $250,000 - $374,999 4
    $375,000 - $499,999 5
    $500,000 - $624,999 6
    $625,000 - $749,999 7
    $750,000 - $874,999 8
    Requests for support should be initiated via telephone by a customer’s designated contact and following the procedure described in customer’s Premier Services Agreement. The EAP Benefit only includes Problem Resolution Services. Any time spent by the Technical Account Manager (TAM) or the Designated Support Engineer (DSE) on the resolution of the incident will be accounted for under the customer’s Premier Services Agreement.
    Problem Resolution Support
    This section covers policies for the Problem Resolution Support benefit. This benefit was introduced prior to March 2006. Customers who have activated the Problem Resolution Support benefit as described in this section or in previously published Product Lists prior to March 2006, will be eligible to either migrate to the 24x7 Problem Resolution Support benefit introduced on March 2006, or remain on the existing benefit until their end of the Software Assurance coverage. Customers eligible to migrate to 24x7 Problem Resolution Support will receive a number of permitted phone support incidents as described in the 24x7 Problem Resolution Support. The number of phone support incidents will be prorated based on the remaining SA coverage term. Please consult the preceding section, 24x7 Problem Resolution Support, for policies applicable to the benefit introduced on March 2006. Customers who had not activated the Problem Resolution Support benefit prior to March 2006 are ineligible for this benefit.
    Customers (other than Academic Select License, Select Plus for Academic, Academic Open License, Campus Agreement and School Agreement customers) with Software Assurance coverage on qualifying server software products and related CALs are eligible for Problem Resolution Support during the term of their Software Assurance coverage. Qualifying products are noted in each product section.
    Problem Resolution Support coverage provides reactive assistance for problems with specific symptoms encountered in an eligible Microsoft server product, where there is a reasonable expectation that the problems are caused by Microsoft products. Microsoft will make reasonable efforts to assist customers with support requests in a manner consistent with Microsoft Product Support policies. Microsoft reserves the right to refuse unreasonable requests for support services, and at times may refer customers to an additional service level agreement which may require an additional charge.
    An assisted break-fix support request, also known as an incident, is defined as a single support issue and the reasonable effort needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate issues. If a problem consists of subordinate issues, each shall be considered a separate incident. In certain situations, We may provide customers with a modification to the commercially available Microsoft product software code to address specific critical problems ("Hotfix(es)") in response to an assisted break-fix support request. Hotfixes are designed to address customers' specific problems and are not regression tested. Except as otherwise provided herein, Hotfixes may not be distributed to unaffiliated third parties without our express written consent.
    Customers with Standard Editions of Server software products covered with Software Assurance have access to electronic web-based Problem Resolution Support services only. Customers with Enterprise Editions of Server software products covered with Software Assurance have access to business hour phone-based Problem Resolution Support services in addition to the web-based support services. Access to the electronic support sites is available 24 hours per day. Access to phone support is available only during business hours. Business hours are determined on a region by region basis. Customers' Microsoft representatives can provide the defined business hours in the customers' region or country.
    Service Level for Software Assurance Customers
    Requests for support may be submitted via telephone or electronically through the Premier online website by customers' designated contacts, except for Severity A which must be submitted via telephone as set forth below.
    Customers are responsible for setting the initial severity level in consultation with Microsoft and can request a change in severity level at any time. The incident severity will determine the response levels within Microsoft and estimated response times and customer responsibilities are defined in the following table:
    Severity Situation Our Expected Response Customer's Expected Response
    A
    Submission
    via phone
    • Critical business impact:
    • Customer's business has significant loss or degradation of services
    • 1st call response in 2 hour or less based on support offering
    • Microsoft Resources at customer site as required.
    • Continuous effort on a 24x7 basis
    • Notification of Senior Managers at Microsoft based on support offering
    • Allocation of appropriate resources to sustain continuous effort on a 24x7 basis(2)
    • Rapid access and response from change control authority
    • Management notification
    B
    Submission
    via phone
    • Moderate business impact:
    • Customer's business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
    • 1st call response in 4 hours or less based on support offering
    • Effort during Business(1) Hours only
    • Allocation of appropriate resources to sustain Business Hours continuous effort
    • Access and response from change control authority within 4 Business Hours
    C
    Submission
    via phone
    or web
    • Minimum business impact:
    • Customer's business is substantially functioning with minor or no impediments of services.
    • 1st response in one business day or less based on support offering
    • Effort during Business Hours only
    • Accurate contact information on case owner
    • Responsive within one business day.
    (1) Contact Microsoft representative for local business hours.
    (2) We may need to downgrade the severity level if customer is not able to provide adequate resources or responses to enable us to continue with problem resolution efforts.
    Customer may be required to perform problem determination and resolution activities as requested by us. Problem determination and resolution activities may include performing network traces, capturing error messages, collecting configuration information, changing product configurations, installing new versions of software or new components, or modifying processes.
    Customers are responsible for implementing the procedures necessary to safeguard the integrity and security of their software and data from unauthorized access and to reconstruct lost or altered files resulting from catastrophic failures.
    The number of permitted support contacts and incident coverage varies by Volume Licensing program and number of licenses covered under Software Assurance, as shown below. Contacts must be named individuals and can include individuals from outside the customer's organization. However, an organization, department or group name may not be listed as a contact.
    Open
    License
    Open
    Value(1)
    Select License/Select Plus/EA Level Select License/Select Plus/EA Level Select License/Select Plus/EA Level Select License/Select Plus/EA Level
    Minimum
    Qualifying SA server
    Licenses
    NA 5 1 1 1 1
    Problem Resolution Support Requests NA 2 As Needed As Needed As Needed As Needed
    # of Authorized Contacts NA 1 2 4 8 16
    Open Value customers with Software Assurance coverage on at least five licenses for qualifying server software receive two Web-based problem resolution support requests per agreement. If at least one of the five server licenses is an Enterprise Edition, then the problem resolution requests can be submitted via web or phone (business hours).
    Not available with all programs. Eligible programs include: Open Value, Select License (other than Academic), Select Plus (other than Select Plus for Academic and Enterprise Agreement/Enterprise Subscription Agreement. For other programs or variations of standard programs customers should consult their Microsoft account manager.
    Additional business provisions:
    Software Assurance is required for both server software and related CALs.
    Customers may only submit Problem Resolution Support requests on those licensed copies of server software covered with Software Assurance
    Software Assurance benefits are not transferable across licenses. Please consult the product use rights for further details on assigning or reassigning licenses to physical servers.
    This support benefit is tied to SA spend, not to version. Customers can acquire the latest version in order to use an older version with downgrade rights, but are eligible for support on that version only if it is listed as a supported product on the Microsoft product lifecycle Website. The current Microsoft product lifecycle Website is located at http://support.microsoft.com/common/international.aspx?rdpath=dm;en-us;lifecycle
    Cold Back-up for Disaster Recovery
    Customers with Software Assurance (SA) for qualifying server products and related CALs are eligible for complimentary server licenses for those products for disaster recovery (DR) purposes.
    For each qualifying server license (i) a customer has enrolled in SA and (ii) for which the customer has all related CALs (if required by the product) enrolled in SA, the customer will be deemed to have a second server license under which it may deploy the same product on a "cold" back-up server solely for DR purposes during the term of its Software Assurance coverage. Customers' deployment and use of software under the DR licenses is subject to the terms and conditions of their license agreement
    TechNet SA Subscription Services
    Customers with Software Assurance for qualifying products within any product server pool are eligible for TechNet SA Subscription Services support during the term of their Software Assurance coverage. This provides IT professionals with answers to technical questions from industry colleagues. Microsoft support professionals monitor the newsgroups to help ensure accuracy. Eligible customers are given User IDs that provide access to the online services. Customers will receive one User ID for each eligible product covered with Software Assurance as shown below:
    Product Pool Open License Open Value and Academic with SAM Select/Select Plus/EA
    Server Pool N/A 1 User ID per
    Server License
    (once 5 Server SA
    requirement is met)
    1 User ID per
    Server License


    Product Pool Open Value SAM 250-2,399 * SAM 2,400-5,999* SAM 6,000-14,999* SAM 15,000+* Academic Select/Select Plus for Academic/Open with SAM
    Application Pool 1 User ID per agreement 2 User IDs per Eligible Enrollment 5 User IDs per Eligible Enrollment 10 User IDs per Eligible Enrollment 20 User IDs per Eligible Enrollment 1 User ID per enrollment/agreement
    Systems Pool 1 User ID per agreement 2 User IDs per enrollment 5 User IDs per Eligible Enrollment 10 User IDs per Eligible Enrollment 20 User IDs per Eligible Enrollment 1 User ID per enrollment/agreement
    *Number of licenses for which Software Assurance is acquired
    **Upon acquisition of Software Assurance for 2,400th license, customer is eligible for 3 additional User IDs
    ***Upon acquisition of Software Assurance for 6,000th license, customer is eligible for 5 additional User IDs
    ****Upon acquisition of Software Assurance for 15,000th license, customer is eligible for 10 additional User IDs
    Each User ID entitles an individual to register and obtain access to the Subscriber-only online services site, including but not limited to: Online Concierge Chat, Managed Newsgroups, and premium content. Open Value, Academic Select License, and Select Plus for Academic customers must acquire Software Assurance for a minimum of five server licenses for qualifying products to be eligible for this benefit. Customers’ use of TechNet SA Subscription Services software is subject to the terms and conditions of their license agreement.
    TechNet Plus Direct
    Customers with Software Assurance for qualifying products within server pool are eligible for a TechNet Plus Direct Subscription during the term of their Software Assurance coverage. This provides IT professionals with access to TechNet Plus Direct content that includes the Microsoft Knowledge Base, technical training, downloads, security patches, service packs, and how-to articles. In addition, customers will also receive the following benefits:
    Access to download full-version software licensed for evaluation purposes; includes Microsoft operating systems, servers, and Office System software.
    Access to download Beta software - pre-release versions of Microsoft software
    Two (2) complimentary technical support incidents per year and a 20% discount on additional phone support incidents a customer purchases.
    Unlimited Managed Newsgroup Support and Online Concierge service.
    Eligible customers are provided one subscription per qualifying enrollment as shown below:
    Product Open License Open Value Acadmic Select (other than Academic) /Select Plus (other than Academic)/EA
    Server Licenses N/A 1 subscription per enrollment 1 subscription per enrollment (if SA requirement is met, i.e. active coverage on five server software licenses) 1 subscription per enrollment
    Academic Select, and Select Plus for Academic customers must acquire Software Assurance for a minimum of five server licenses for qualifying products.
    Customers’ use of TechNet Plus Direct software, pre-release, and evaluation software is subject to the terms and conditions of their license agreement.
    Full version software licensed is non-time bombed and is for evaluation purposes only – it is not for use in production environments.
    SA customers have rights to share the technical content within the organization such as knowledge base, technical training, downloads, service packs, and security patches. However, the following benefits are unique to the primary subscriber and cannot be shared: full version software for evaluation purposes; beta software, technical support incidents and discount, managed newsgroup and online concierge and other premium services available through the TechNet Plus Direct Only Services Web site.
    Not all TechNet Plus Direct services and benefits are available in every country/region.
    Please visit http://www.microsoft.com/technet/subscription for more information on availability by country/region. Customers' right to use TechNet Plus Direct software, pre-release software and evaluation software expires upon expiration of their Software Assurance coverage.
    Customers' right to use TechNet Plus Direct software, pre-release software and evaluation software expires upon expiration of their Software Assurance coverage.
    Windows Fundamentals for Legacy PCs
    Customers with Software Assurance Membership in the systems product pool are eligible for this benefit during the term of their Software Assurance coverage. For each Windows Professional License covered under Software Assurance, customers are eligible to run Windows Fundamentals for Legacy PCs in place of either or both of their licensed copies of Windows Professional during the term of their Software Assurance coverage. Windows Fundamentals for Legacy PCs is a smaller footprint Windows-based OS solution designed for customers with Legacy PCs that provides the same security and manageability as Windows XP Professional SP2 while providing a smooth migration path to the latest hardware and operating system. Customers' use of Windows Fundamentals for Legacy PCs is subject to the terms and conditions of their license agreement.
    Extended Hotfix Support
    Customers (other than Academic Select, Select Plus for Academic, and Campus and School customers) with Software Assurance Membership coverage for Systems pool qualify for Extended Hotfix Support for Windows Client Operating System. Customers (other than Academic Select, Select Plus for Academic, and Campus and School customers) with Software Assurance Membership coverage for Applications Pool qualify for Extended Hotfix Support for the following products:
    • Office 2000 – Microsoft will continue to offer mainstream support for Office 2000 through June 30, 2004. The Office 2000 extended support period will last from July 1, 2004 through July 14, 2009. The latest Office 2000 service pack is required for hotfix support.
    • Office XP – Microsoft will continue to offer mainstream support for Office XP through July 11, 2006. The extended support period for Office XP will last from July 12, 2006 through July 12, 2011.
    Customers (other than Academic Open) with Software Assurance on at least one server product qualify for Extended Hotfix Support for Server products. The following server products are covered: Microsoft Exchange Server, Microsoft System Center Operations Manager (formerly known as Microsoft Operations Manager), Microsoft SQL Server, Microsoft Systems Center Configuration Manager (formerly Microsoft Systems Management Server), and Windows Server.
    Extended Hotfix Support is a benefit for older software versions that have transitioned from Mainstream to Extended Support. The annual fees normally charged as part of an Extended Support contract are now waived during the term of their Software Assurance coverage for customers eligible for this Software Assurance benefit. Customers eligible for this benefit do not need to sign-up within a 90 day period of a product's transition to Extended Support.
    Customers are still responsible for the fees for individual Hotfixes. A Premier or Essential Support agreement is a pre-requisite for eligibility.
    Microsoft Desktop Optimization Pack for Software Assurance
    Microsoft Desktop Optimization Pack for Software Assurance (MDOP) is an optional purchase available only to those customers who have Software Assurance on their Windows Desktop. Therefore, customers must have Windows SA coverage for each desktop for which the subscription is licensed.
    All customers with active Software Assurance Membership in any pool between July 1, 2007 and December 31, 2007 may use the Microsoft System Center Desktop Error Monitor component of MDOP during the remaining term of their Software Assurance coverage. This component may be used only on desktops and servers covered with Software Assurance. Customers' use of this component is subject to the product use rights for MDOP and the terms and conditions of their agreement.
    To receive more information about this product please refer to Product Notes in the systems pool section of this document.
    Windows 7 Virtualization Use Rights
    Volume Licensing customers have some flexibility in how they can deploy Windows 7 in their organizations. As a benefit of Software Assurance coverage for Windows desktops, customers may leverage virtualization use rights. This use right allows running the software in up to four local virtual machines. While a customer’s right to use Windows 7 Enterprise may survive the expiration of their Software Assurance coverage, the Virtualization Use Right does not. For further use right details, please refer to the Product Use Rights document.
    The use rights formerly associated with VECD for SA are now available to Windows customers under their Windows Software Assurance coverage. Customers no longer need to acquire separate licenses to use Windows software in their datacenter. The use rights for Windows Virtual Desktop Access are published in the July 2010 Product Use Rights. Windows Virtual Desktop Access under Windows 7 virtualization use rights (formerly known as Windows Virtual Enterprise Centralized Desktop for Software Assurance) are intended to help medium and large size organizations deploy Windows using virtualization technology in a network-centralized deployment architecture. For more information about this benefit, please refer to the Product Use Rights document.
    Windows Virtual Desktop Access (VDA)
    Windows Virtual Desktop Access (VDA) (formerly known as VECD) is an optional purchase targeted at customers who would like to deploy Windows using thin client devices (typically pre-installed with an embedded operating system). The VDA subscription provides customers the right to run the latest version of the Windows desktop operating system made available during the term of their subscription.
    Windows VDA is the version of Windows designed to help medium and large size organizations deploy Windows using virtualization technology in a network-centralized deployment architectures using thin client devices not otherwise licensed for Windows desktop operating system. Customers may move Windows VDA licenses from the licensed device to another device pursuant to the standard license reassignment rules in their license agreement. Exceptions are made for permanent hardware failure (see Product Use Rights for details). All customers with active subscription licenses for VECD are eligible to use the software under Windows VDA use rights For more information about this product, please refer to the Product Use Rights document.
    Step-up License Availability*
    Customers may migrate from a lower level edition to a higher level edition of certain products with a Step-Up License. Customers must have a license with active upgrade protection coverage (e.g., Software Assurance, Upgrade Advantage, or Enterprise Agreement) for the qualifying product in order to acquire a Step-Up License. The Step-Up License must be acquired, and is valid only when acquired, under the same Volume Licensing Program agreement and enrollment (if any), under which upgrade protection coverage for the qualifying product was originally acquired. The customer's right to the use of software under a Step-Up license is conditioned on their having and retaining a License for the qualifying product. Customers cannot transfer the License for the qualifying product separately from the Step-Up license. Customers' perpetual rights under the Step-Up License supersede and replace the underlying license for the qualifying product. For more details, please see the Enterprise Edition Step-up License Volume Licensing Brief: www.microsoft.com/licensing
    Step-up from Step-up to
    BizTalk® Server Branch BizTalk® Server Standard
    BizTalk® Server Branch BizTalk® Server Enterprise
    BizTalk® Server Standard BizTalk® Server Enterprise
    Commerce Server Standard Commerce Server Enterprise
    Core CAL Suite Enterprise CAL Suite
    Core Infrastructure Server Suite Standard Core Infrastructure Server Suite Enterprise
    Core Infrastructure Server Suite Enterprise Core Infrastructure Server Suite Datacenter
    Desktop Campus w/ Core CAL Desktop Campus w/ ECAL
    Desktop School w/ Core CAL Desktop School w/ ECAL
    Dynamics CRM Workgroup Server Dynamics CRM Professional Server
    Dynamics CRM Professional Server Dynamics CRM Enterprise Server
    Exchange Server Standard Exchange Server Enterprise
    Internet Security & Acceleration (ISA) Standard Server Internet Security & Acceleration (ISA) Enterprise Server Edition
    Office Communications Server Standard Office Communications Server Enterprise
    Office Standard Office Professional Plus
    Professional Desktop Enterprise Desktop
    Professional Desktop with Microsoft Desktop Optimization Pack Enterprise Desktop with Microsoft Desktop Optimization Pack
    Project Standard Project Professional
    SQL Server ™ Workgroup SQL Server ™ Standard
    SQL Server ™ Standard SQL Server ™ Enterprise
    SQL Server ™ Enterprise SQL Server ™ Datacenter
    System Center Configuration Manager Standard Server Management License System Center Configuration Manager Enterprise Server Management License
    System Center Configuration Manager Enterprise Server Management License System Center Server Management Suite Enterprise
    System Center Data Protection Manager Standard Server Management License System Center Data Protection Manager Enterprise Server Management License
    System Center Data Protection Manager Enterprise Server Management License System Center Server Management Suite Enterprise
    System Center Operations Manager Standard Server Management License System Center Operations Manager Enterprise Server Management License
    System Center Operations Manager Enterprise Server Management License System Center Server Management Suite Enterprise
    System Center Server Management Suite Standard System Center Server Management Suite Enterprise
    System Center Server Management Suite Enterprise System Center Server Management Suite Datacenter
    System Center Virtual Machine Manager 2008 Enterprise Server Management License System Center Server Management Suite Enterprise
    Visio® Standard Visio® Professional
    Visual Studio Professional with MSDN Visual Studio Premium with MSDN
    Visual Studio Premium with MSDN Visual Studio Ultimate with MSDN
    Visual Studio Test Professional with MSDN Visual Studio Ultimate with MSDN
    Windows® Essential Business Server CAL Suite Windows EBS CAL Suite for Premium Users or Devices
    Windows® Essential Business Server Standard Windows® Essential Business Server Premium
    Windows Server 2008 Standard Windows Server 2008 Enterprise
    Windows Server 2008 Standard Windows Server 2008 Datacenter
    Windows Server 2008 Enterprise Windows Server 2008 Datacenter
    Windows Server 2008 Enterprise without Hyper-V Windows Server 2008 Datacenter without Hyper-V
    Windows Server 2008 Standard without Hyper-V Windows Server 2008 Enterprise without Hyper-V
    Windows Server 2008 Standard without Hyper-V Windows Server 2008 Datacenter without Hyper-V
    Windows® Small Business Server CAL Suite Windows SBS CAL Suite for Premium Users or Devices
    Windows® Small Business Server Standard Windows® Small Business Server Premium
    *Note: The list of products for which Step-up Licenses are available is subject to change.

    SECTION 7 - Services

    Customer’s right to use of any Services purchased from this Product List are governed by (1) customer’s volume licensing agreement, and (2) any master-level Microsoft Services agreement customer may have in place at the time of purchase. In the event of a conflict, the most current Services agreement controls. If customer has no current master-level Services agreement with Microsoft, then the “Use, ownership, and license rights” terms below apply.

    A detailed description of any Services customers may purchase the right to are provided in the below table.

    Availability of the following offerings varies by region and Volume Licensing Program (currently unavailable to Government customers with certain limited exceptions on a pilot basis). Customers should contact their reseller or Microsoft Account Manager for information pertaining to the availability of a particular package.
    Benefit 1 Premier Foundation Premier Standard Premier Plus
    Support Account Management
    Account Profiling & Reporting Monthly Monthly Monthly
    Support Assistance (Hours annually allocated) Up to 10 hours
    + 1 Health Check
    + 1 Workshop
    Up to 120 hours Up to 160 Hours
    Problem Resolution Support (PRS) (annually allocated) Up to 30 hours Up to 80 hours Up to 140 Hours
    24x7 Critical Situation Escalation Management (Severity Level 1)
    Rapid Onsite Support
    Proactive Information Services
    Microsoft Premier Online
    Add-On Hours Packs of 20 Packs of 20 Packs of 20
    1 Business Hours are defined locally.

    Support Account Management helps to build and maintain relationships with customer's management and service delivery staff and helps customers arrange each element of the customer's service plan to meet business requirements.
    Support Assistance provides short-term advice and guidance (based on available Microsoft resources) for problems not covered with Problem Resolution Support, including assistance with design, development and deployment issues.
    Problem Resolution Support provides assistance for problems with specific symptoms encountered while using Microsoft products, where there is a reasonable expectation that the problem is caused by Microsoft products.
    Severity Situation Our Expected Response Customer's Expected Response
    1. Submission via phone only
    • Catastrophic business impact:
    • Complete loss of a core (mission critical) business process and work cannot reasonably continue
    • Needs immediate attention
    • 1st call response in 1 hour or less
    • Our Resources at customer site as soon as possible.
    • Continuous effort on a 24x7 basis
    • Rapid Escalation within Microsoft to Product teams
    • Notification of Microsoft's Senior Executives
    • Notification of customer Senior executives
    • Allocation of appropriate resources to sustain continuous effort on a 24x7 basis2
    • Rapid access and response from change control authority
    A Submission via phone only
    • Critical business impact:
    • Significant loss or degradation of services
    • Needs attention within 1hour
    • 1st call response in 1 hour or less
    • Our Resources at customer site as required.
    • Continuous effort on a 24x7 basis
    • Notification of Microsoft's Senior Managers
    • Allocation of appropriate resources to sustain continuous effort on a 24x7 basis2
    • Rapid access and response from change control authority
    • Management notification
    B Submission via phone or web
    • Moderate business impact:
    • Moderate loss or degradation of services but work can reasonably continue in an impaired manner.
    • Needs attention within 2 Business Hours1
    • 1st call response in 2 hours or less
    • Effort during Business Hours1 only
    • Allocation of appropriate resources to sustain Business Hours1 continuous effort
    • Access and response from change control authority within 4 Business Hours1
    C Submission via phone or web
    • Minimum business impact:
    • Substantially functioning with minor or no impediments of services.
    • Needs attention within 4 Business Hours1
    • 1st call response in 4 hours or less
    • Effort during Business Hours1 only
    • Accurate contact information on case owner
    • Responsive within 24 hours.
    1 Business Hours are defined locally.
    2 We may need to downgrade the severity level if customer is not able to provide adequate resources or responses to enable Us to continue with problem resolution efforts.

    Information Services include access to the Premier online website and regularly scheduled support webcasts led by Microsoft program managers, developers and professionals providing key information regarding Microsoft technology.
    Add-On hours can be used for Support Assistance or Problem Resolution Support.
    Associated Business Rules. All Services provide support for commercially released, generally available Microsoft Products (unless specifically excluded on the Microsoft Premier On-Line Web site or the Microsoft Support Lifecycle Web site). Services will generally be charged on an hourly basis, provided remotely, and in English (unless another language is available). Services will be provided in the country in which the VL agreement is signed. On-Site visits are not pre-paid and are subject to resource availability. All Services not consumed on an annual basis will be forfeited. Upon customer request, we may access customer’s system via remote dial-in to analyze problems. Customer must have access to the Internet in order to take advantage of Internet-based services.

    If customer's volume license agreement or customer's master-level Services terms do not contain Services Ownership and License language, the following terms apply:

    Use, ownership, and license rights.

    Fixes and Services Deliverables.

    Fixes. Fixes are licensed according to the license terms applicable to the Product to which those Fixes relate. If the Fixes are not provided for a specific Product, any other use terms Microsoft provides with the Fixes will apply, and if no use terms are provided, Customer shall have a non-exclusive, perpetual, fully paid-up license to use and reproduce the Fixes solely for its internal use. Customer may not modify, change the file name of or combine any Fixes with any non-Microsoft computer code.
    Pre-Existing Work. All rights in any computer code or non-code based written materials developed or otherwise obtained by or for the parties or their Affiliates independent of this agreement ("Pre-existing Work") shall remain the sole property of the party providing the Pre-existing Work. During the performance of the Services, each party grants to the other party (and Microsoft's contractors as necessary) a temporary, non-exclusive license to use, reproduce and modify any of its Pre-existing Work provided to the other party, solely as needed to perform its obligations in connection with the Services.

    Except as may be otherwise expressly agreed by the parties in writing, upon payment in full Microsoft grants Customer a non-exclusive, perpetual, fully paid-up license to use, reproduce and modify (if applicable) any Microsoft Pre-existing Work provided as part of a Services Deliverable, solely in the form delivered to Customer, and solely for Customer's internal business purposes. The license to Microsoft's Pre-existing Work is conditioned upon Customer's compliance with the terms of this agreement.
    Developments. Upon payment in full Microsoft grants Customer joint ownership in any computer code or non-code written materials (other than Products, Fixes or Pre-existing Work) developed by Microsoft or in collaboration with Customer and left with Customer at the conclusion of a Services engagement ("Developments"). Each party shall be the sole owner of any modifications that it makes based upon Developments. Customer agrees to exercise its rights in any Developments solely for Customer's internal business operations, and not to resell or distribute any Developments to any third party.
    Open Source License restrictions. Because certain third party license terms require that computer code be generally (i) disclosed in source code form to third parties; (ii) licensed to third parties for the purpose of making derivative works; or (iii) redistributable to third parties at no charge (collectively, "Open Source License Terms"), the license rights that each party has granted to any computer code (or any intellectual property associated therewith) do not include any license, right, power or authority to incorporate, modify, combine and/or distribute that computer code with any other computer code in a manner which would subject the other's computer code to Open Source License Terms. Furthermore, each party warrants that it will not provide or give to the other party computer code that is governed by Open Source License Terms.
    Affiliates' rights. Customer may sublicense the rights contained in this subsection relating to Services Deliverables to its Affiliates, but Customer's Affiliates may not sub-license these rights and Customer's Affiliates' use must be consistent with the license terms contained in this agreement.
    Reservation of rights. All rights not expressly granted are reserved.

    APPENDIX 1 - Software Assurance Benefits

    These benefits require Software Assurance coverage, and in some cases Software Assurance Membership. Please see the Product List for details and a complete list of Software Assurance benefits. Except as noted below, these benefits expire when your Software Assurance coverage ends.
    1. "Cold" Disaster Recovery Rights.
      For each instance of eligible server software you run in a physical or virtual operating system environment on a licensed server, you may temporarily run a backup instance in a physical or virtual operating system environment on a server dedicated to disaster recovery. The product use rights for the software and the following limitations apply to your use of software on a disaster recovery server.
      • The server must be turned off except for (i) limited software self-testing and patch management, or (ii) disaster recovery.
      • The server may not be in the same cluster as the production server.
      • You may run the backup and production instances at the same time only while recovering the production instance from a disaster.
      • Your right to run the backup instances ends when your Software Assurance coverage ends.
    2. E-Learning.
      The Desktop Applications section of the product use rights provides your license terms for eLearning Training Kits. However, you may not have more users than you have E-Learning licenses.
    3. TechNet Plus Subscription Media.
      The Developer Tools section of the product use rights provides your license terms for TechNet Plus Subscription Media. Please see the Product List for additional TechNet Software Assurance benefits.
    4. Step-Up Licenses.
      A Step-Up License permits you to run a premium edition in place of the qualifying product. When your Step-Up License becomes perpetual, it permanently replaces your rights to the qualifying product.
    5. MSDN. The Developer Tools section of the product use rights provides your license terms for MSDN. Your rights to use any software licensed through MSDN become perpetual when your right to use Visual Studio becomes perpetual.
    6. Software Assurance Product Support Services.
      The way you use the software may not be supportable. It may also require you to buy more support services. Each of us may use information acquired in connection with support services as long as that use does not disclose the other's confidential information. The license terms for the underlying product apply to your use of any fixes.
    7. Windows Fundamentals for Legacy PCs.
      The Desktop Operating System section of the product use rights provides your license terms for Windows Fundamentals for Legacy PCs. However, you may use the software only to run the types of applications listed below.
      • security
      • management
      • terminal emulation
      • Remote Desktop and similar technologies
      • web browser
      • media player
      • instant messaging client
      • document viewers
      • NET Framework and Java Virtual Machine
      You may choose not to install the media player. If so, the sections of the Desktop Operating System section of the product use rights listed below do not apply to your use of the software.
      • Windows Media Digital Rights Management
      • Windows Media Player
      • Notice About the MPEG-4 Visual Standard
      You may use the software on a device other than the one on which it was first installed if you move the corresponding Software Assurance coverage to that other device.
    8. Windows 7 Enterprise.
      The Desktop Operating System section of the product use rights, as supplemented in the “Virtualization Rights for Windows Licensed Devices with Active Software Assurance Coverage” below, provides your license terms for the software. Your right to use the software, other than as described in the Virtualization Rights section, becomes perpetual when your right to use Windows 7 Professional becomes perpetual.
    9. Windows Virtual Desktop Access (VDA) and Virtualization Rights for Windows Licensed Devices with Active Software Assurance Coverage
      The Desktop Operating System section of the product use rights, as supplemented below, provides your license terms for use of the software under Windows VDA licenses and Windows licenses with active Software Assurance coverage. In the case of any conflict between the terms in the Desktop Operating System section and this section, these license terms govern. “Instance” and other terminology in the Universal License Terms related to use of the software with virtualization technology apply. “Software,” as used here, refers to Windows 7 Enterprise.

      1. Assigning the License to the Device.

        • Windows VDA Devices Before you run any instance of the software under a Windows VDA license, you must assign that license to a device. A hardware partition or blade is considered to be a separate device. Despite the limitation in the General License Terms, you may reassign your license, but not on a short-term basis (i.e., not within 90 days of the last assignment). You may reassign your license sooner if you retire the licensed device due to permanent hardware failure.
        • Windows Licensed Devices with Active Software Assurance Coverage.The device to which you assigned your Windows license and active Software Assurance coverage is the “licensed device.” If you move your Windows Software Assurance coverage to a replacement computer, that computer becomes the “licensed device.”
      2. Running Instances of the Software.

        • For each license you assign, at any one time, you may either:
          • remotely access one instance of the software running in one physical operating system environment on one of your servers (e.g., in your datacenter) from the licensed device, or
          • remotely access up to four instances of the software running in virtual operating system environments (only one instance per virtual operating system environment) on your servers (e.g., on up to four different servers in your datacenter) from the licensed device.
        • For Windows VDA licensed devices that are assigned a Windows 7 Professional license, at any one time, you may run one or more of the permitted instances of the software in virtual operating system environments (only one instance per virtual operating system environment) on the licensed device.
        • For Windows licensed devices with active Software Assurance coverage, at any one time, you may also run on the licensed device up to four instances of the software in virtual operating system environments (only one instance per virtual operating system environment) and one instance of the software in one physical operating system environment. If you run all five permitted instances at the same time, the instance running in the physical operating system environment must be used solely to run:
          • the hardware virtualization software, and
          • software to manage and service operating system environments on the licensed device
        • You have the following alternative for Windows licensed devices with active Software Assurance coverage. For each license, you may run on the licensed device at any one time two instances of the software in the physical operating system environment. If you choose this option, you may not run the software in any virtual operating system environments on the licensed device.
        • You may run an instance of Windows 7 Professional, or any earlier version of the software or of Windows 7 Professional, in place of any permitted instance.
        • You may not run the software in the physical operating system environment on the licensed device under a Windows VDA license.
        • Despite anything to the contrary in the Remote Desktop section of the Desktop Operating System product use rights, you may remotely access the instances running on your servers (e.g., in your datacenter) only from the licensed device, with the following exceptions.
          • You may remotely access the instances from any other device to which you have assigned either an active Windows VDA license, an active Windows Virtual Enterprise Centralized Desktop or Windows Virtual Enterprise Centralized Desktop for Software Assurance license or a Windows license with active Software Assurance coverage.
          • You may use Remote Assistance and other similar technologies to share an active session.
          • You do not need a license to access your instances of the software (locally or remotely) only to administer those instances.
      3. Creating and Storing Instances on Your Devices or Storage Media. You have the additional rights below for each license you acquire.
        • You may create any number of instances of the software.
        • You may store those instances on any of your devices or storage media.
        • You may create and store instances of the software solely to exercise your right to run instances of the software under any of your Windows VDA licenses or Windows Software Assurance as described above (e.g., you may not distribute instances to third parties).
      4. Roaming Use Rights.Except as provided below, the single primary user of the Windows VDA licensed device or Windows licensed device with active Software Assurance coverage (work device) may:
        • at any one time remotely access one or more of the permitted instances running on your servers (e.g., in your datacenter) from a qualifying third party device1, and
        • at any one time run one instance of the software in a virtual operating system environment on a qualifying third party device1
        1A "qualifying third party device" is a device that is owned and/or controlled by an entity other than you or your affiliates.

        When the primary user is on your or your affiliates’ premises, Roaming Use Rights are not applicable.

        You may not run the software in the physical operating system environment on the qualifying third party device under the Roaming Use Rights. All use is subject to the limitation on the number of users in the General License Terms in the Desktop Operating Systems section and must be for work-related purposes. The primary user’s right to use the software under the Roaming Use Rights terminates when the corresponding rights on the work device expire, there is a change in the primary user status or when the primary user leaves your organization. At that time, you must ensure that that user is no longer using the software under Roaming Use Rights.

      5. Term of License.Despite anything to the contrary in your volume license agreement, your Windows Virtual Desktop license, these Virtualization Rights for Windows licensed devices with active Software Assurance coverage, and the corresponding Roaming Use Rights are non-perpetual. You may not access or use the software as permitted here after your subscription or coverage expires.
    10. Roaming Use Rights for Devices Licensed for all editions of Office 2010, Project 2010 or Visio 2010 with Active Software Assurance Coverage:

      The Desktop Applications section of the product use rights, as supplemented below, provides your license terms for use of the software under all editions of Office 2010, Project 2010 and Visio 2010 licenses with active Software Assurance coverage. In the case of any conflict between the terms in the Desktop Applications section and this section, these license terms govern. These rights are granted subject to the limitation on the number of users in the General License Terms of the Desktop Applications section, and all use must be for work-related purposes.
      • Except as provided below, the single primary user of the licensed device may:
        • remotely access the software running on your servers (e.g., in your datacenter) from a qualifying third party device1, and
        • run the software in a virtual operating system environment on a qualifying third party device1
        1A “qualifying third party device” is a device that is owned and/or controlled by an entity other than you or your affiliates.

        When the primary user is on your or your affiliates’ premises, Roaming Use Rights are not applicable.

      • You may not run the software in the physical operating system environment on the qualifying third party device under the Roaming Use Rights.
      • Creating and Storing Instances on Your Servers or Storage Media. You have the additional rights below for each of your Office 2010, Project 2010 and Visio 2010 licenses with active Software Assurance coverage.
        • You may create any number of copies of the software.
        • You may store copies of the software on any of your servers or storage media.
        • You may create and store copies of the software solely to exercise your right to access and use the software under your licenses as described above (e.g., you may not distribute copies of the software to third parties).
      • The primary user’s right to use the software under these Roaming Use Rights terminates when either the corresponding rights on the licensed device expire, Software Assurance coverage expires or there is a change in the primary user status. At that time, you must ensure that that user is no longer using the software under the Roaming Use Rights.
      • Term of License. Despite anything to the contrary in your volume license agreement, these Roaming Use Rights are non-perpetual. You may not access or use the software under the license terms of this Roaming Use Rights section after your Software Assurance coverage expires.
    11. Microsoft Desktop Optimization Pack (DOP) for Software Assurance.
      Active Windows Business or Professional Software Assurance coverage or an active Windows Virtual Desktop Access subscription license provides you with eligibility to acquire licenses for MDOP for Software Assurance. These licenses are an optional and separate purchase from Software Assurance. See the Product List for details. If you invoke this benefit, you have the rights below for each MDOP for Software Assurance license you acquire.
      1. Installation and use rights. The "licensed device" is the device to which you have assigned your corresponding qualifying license and Windows Business or Professional Software Assurance coverage.

        Licensed Device. You may install and use the software on the licensed device. Some functionality in the software is designed to manage software on the licensed device. You may use that functionality on other devices solely to manage software running on the licensed device. You may also use the following components to manage software on servers within your domain, so long as the desktops within that domain are licensed for MDOP:
        • Advanced Group Policy Management
        • Asset Inventory Service (AIS)
        • Diagnostics and Recovery Toolset
        Use of the AIS on your licensed desktops is subject to the Additional Terms section of the Online Services section of these product use rights. See the online service's privacy statement at https://sc.microsoft.com/Help/Privacy.htm for information about how we may collect and use your information.
      2. Additional Licensing Requirements and/or Use Rights.
        • Remote Access. You may access and use the MDOP for Software Assurance software running on the licensed device remotely from another device as described below.
          • Primary user. The single primary user of that device may access and use the software remotely from any other device. No other person may use the software under the same license at the same time, except to provide support services.
          • Non-primary users. Any user may access and use the software remotely from a separately licensed device.
          • Remote assistance. You may allow other devices to access the software to provide you with support services. You do not need additional licenses for this access.
        • Roaming Use Rights. Except as provided below, the single primary user of the licensed device may use the MDOP for Software Assurance software on a qualifying third party device1 to support permitted use or remote access of your licensed software on that qualifying third party device.

          1A “qualifying third party device” is a device that is owned and/or controlled by an entity other than you or your affiliates

          When the primary user is on your or your affiliates’ premises, Roaming Use Rights are not applicable.
          • These rights are granted subject to the limitation on the number of users in the “Primary User” section, and all use must be for work-related purposes.
          • The primary user’s right to use the MDOP for Software Assurance software under these Roaming Use Rights terminates when either the corresponding rights on the licensed device expire or there is a change in the primary user status. At that time, you must ensure that that user is no longer using the MDOP for Software Assurance software under the Roaming Use Rights.
      3. Term of License. You may not access or use the software after your corresponding Windows Software Assurance coverage expires.
    12. Self-Hosted Applications.
      The following additional licensing requirements and/or use rights apply to Self-Hosted Applications. Self-Hosted Applications include the products marked with the “SH” next to their names in the lists of products in the licensing model sections of these product use rights.

      Despite any terms to the contrary in your volume license agreement including these product use rights, you may run licensed copies of Self-Hosted Applications with your own software to create a unified solution (“Unified Solution”) and permit third parties to use it, subject to the terms below. A Unified Solution also includes any Self-Hosted Applications that interact with your software that is part of the Unified Solution.

      Requirements:
      You must have the required Microsoft software licenses and maintain Software Assurance coverage for:
      • the Self-Hosted Applications run as part of the Unified Solution; and
      • all access licenses used to make the Unified Solution available to external users.
      Your software must:
      • add significant and primary functionality to the Self-Hosted Applications that are part of the Unified Solution (dashboards, HTML editors, utilities, and similar technologies are not a primary service and/or application of a Unified Solution);
      • be the principal service and/or application, and sole point of access, to the Unified Solution;
      • be delivered over the Internet or a private network. The Self-Hosted Applications component may not be loaded onto the end user’s device; and
      • be owned, not licensed, by you, except that your software may include third party software that is embedded in, and operates in support of, your software.


      All use of the Self-Hosted Applications remains governed by the license terms for those products. You may not transfer licenses acquired under your volume license agreement except as permitted in that agreement.

      Changes to use rights.
      Despite the terms of your volume license agreement, we may modify or discontinue the above use rights at any time. However, if we do so, these use rights continue to apply to your use of the Self-Hosted Applications under licenses acquired before the effective date of that change.

    APPENDIX 2 - Internet Based Services

    Internet Based Services. Microsoft may provide Internet based services with the products. It may change or cancel the services at any time. You may not use these Internet based services in any way that could harm them or impair anyone else's use of them. You may not use the services to try to gain unauthorized access to any service, data, account or network by any means.
    1. Consent for Internet based Services. The table below identifies software features that connect to Microsoft or service provider computer systems over the Internet. It also identifies the products in which they are found. Some features appear in more than one product. In some cases, you will not receive a separate notice when one of these features connects. You may switch off these features or not use them. By using these features, you consent to the transmission of this information. Microsoft does not use the information to identify or contact you.

      Computer Information. These features use Internet protocols, which send to the appropriate systems computer information, such as your Internet protocol address, the type of operating system, browser and name and version of the software you are using, and the language code of the device where you installed the software. Microsoft uses this information only to make the Internet based services available to you.
    2. Use of Information. Microsoft may use the computer information, accelerator information, search suggestions information, error reports, Malware reports and URL filtering reports to improve our software and services. We may also share it with others, such as hardware and software vendors. They may use the information to improve how their products run with Microsoft software.
    3. Misuse of Internet based Services. You may not use these services in any way that could harm them or impair anyone else's use of them. You may not use the services to try to gain unauthorized access to any service, data, account or network by any means.
    Feature Description Products Where to look for more information
    Accelerators When you click on or move your mouse over an Accelerator in Internet Explorer, any of the following may be sent to the service provider:
    • the title and full web address or URL of the current webpage,
    • standard computer information, and
    • any content you have selected.
    If you use an Accelerator provided by Microsoft, use of the information sent is subject to the Microsoft Online Privacy Statement. This statement is available at go.microsoft.com/fwlink/?linkid=31493. If you use an Accelerator provided by a third party, use of the information sent will be subject to the third party’s privacy practices.
    • Windows 7
    • MSDN *
    • Visual Studio with MSDN*
    Go to go.microsoft.com/fwlink/?linkid=31493 and the Windows 7 Privacy Statement at go.microsoft.com/fwlink/?linkid=104604.
    Auto Root Update The Auto Root Update feature updates the list of trusted certificate authorities. You can switch off the Auto Root Update feature.
    • MSDN*
    • Visual Studio with MSDN*
    • TechNet Plus*
    • Forefront Threat Management Gateway 2010 Standard and Enterprise Editions
    • Windows FLP
    • Windows HPC Server 2008 R2
    • Windows MultiPoint Server 2010 Academic
    • Windows SBS 2008
    • Windows Server 2008 R2(all editions)
    • Windows Server 2008 for Windows Essentail Server Solutions (WESS)
    • Windows 7
    • Windows Web Server 2008 R2
    Go to the Windows 7 Privacy Statement at go.microsoft.com/fwlink/?linkid=104604
    Or Windows Server Privacy Highlights at http://go.microsoft.com/fwlink/?linkid=34493. Or Go to http://go.microsoft.com/fwlink/?LinkId=130980
    Automatic Updates Software with Click-to-Run technology may check with Microsoft now and then for updates and supplements. If the software finds updates and supplements, it might download and install them on your licensed device. Office 2010 and component products. Go to the Office 2010 Privacy Statement at //r.office.microsoft.com/r/rlidOOClientPrivacyStatement14?clid=1033.
    Automatic Updates To help keep the software up-to-date, from time to time the software connects to Microsoft or service provider computer systems over the Internet. In some cases, you will not receive a separate notice when they connect. When the software does so, we check your version of the software and recommend or download updates to your devices. You may not receive notice when we download the update. You may switch off this feature. Forefront Threat Management Gateway, Medium Business Edition and Web Antimalware Subscription for Forefront Threat Management Gateway, Medium Business Edition See the privacy statement at http://go.microsoft.com/fwlink/?LinkId=116592.
    Consent to Update Infrared Emitter/Receiver The software may contain technology to ensure proper functioning of the infrared emitter/receiver device shipped with certain Media Center-based products. You agree that the software may update the firmware of this device
    • MSDN*
    • Visual Studio with MSDN*
    • Windows 7
    Go to the Windows 7 Privacy Statement at go.microsoft.com/fwlink/?linkid=104604.
    Digital Certificates The software uses digital certificates. These digital certificates confirm the identity of Internet users sending X.509 standard encrypted information. They also can be used to digitally sign files and macros to verify the integrity and origin of the file contents. The software retrieves certificates and updates certificate revocation lists using the Internet, when available.
    • MSDN*
    • Office 2010 and component products of Office
    • TechNet Plus*
    • Forefront Threat Management Gateway 2010 Standard and Enterprise Editions
    • Visual Studio with MSDN*
    • Windows FLP
    • Windows HPC Server 2008 R2
    • Windows MultiPoint Server 2010 Academic
    • Windows SBS 2008
    • Windows Server 2008 R2(all editions)
    • Windows Server 2008 for WESS
    • Windows 7
    • Windows Web Server 2008 R2
    Go to http://www.office.microsoft.com/en-us/FX010986541033.aspx
    or Go to the Windows 7 Privacy Statement at go.microsoft.com/fwlink/?linkid=104604.
    or Windows Server Privacy Highlights at http://go.microsoft.com/fwlink/?linkid=34493 or Go to http://go.microsoft.com/fwlink/?LinkId=130980
    Error Reports Error Reports. This software automatically sends error reports to Microsoft. These reports include information about problems that occur in the software. Reports might unintentionally contain personal information. For example, a report that contains a snapshot of computer memory might include your name. Part of a document you were working on could be included as well. Microsoft does not use this information to identify you or contact you. To learn more about error reports, see http://go.microsoft.com/fwlink/?LinkId=56274.
    • BizTalk RDID 2009
    • System Center Mobile Device Manager 2008
    • System Center Mobile Device Manager 2008 with SQL Server 2005 Technology
    • Forefront Threat Management Gateway 2010 Standard and Enterprise Editions
    • Windows SBS 2008
    • Windows Server 2008 for WESS
    Go to http://oca.microsoft.com/en/dcp20.asp; or Go to http://go.microsoft.com/fwlink/?LinkId=130980
    Extension Manager The Extension Manager can retrieve other software through the internet from the Visual Studio Gallery website. To provide this other software, the Extension Manager sends to Microsoft the name and version of the software you are using and language code of the device where you installed the software. This other software is provided by third parties to Visual Studio Gallery. It is licensed to users under terms provided by the third parties, not from Microsoft.
    • Visual Studio (with and without MSDN)
    See the Visual Studio Gallery terms of use for more information.
    Groove Software and Services For software that includes it, Groove will allow you to communicate directly with others over the Internet. If you are not on the Internet, your communications will be encrypted and sent through Microsoft servers for later delivery. You cannot disable this service. Groove makes some information about your Groove account and computer known to your contacts. For example, if you:
    • add a contact to your contact list,
    • import your user account onto a new device,
    • update the information in your "identity contact", or
    • send a Groove workspace invitation using an URL to reference the invitation file, information about you and your devices may be sent to your contacts. If you configure Groove to use Microsoft servers, those servers will collect information about your computers and user accounts.
    Visual Studio with MSDN (related to Office) See the Microsoft Office Groove 2007 Privacy Statement at http://www.office.microsoft.com/en-us/products/FX101153391033.aspx
    IPv6 Network Address Translation (NAT) Traversal service (Teredo) This feature helps existing home Internet gateway devices transition to IPv6. IPv6 is next generation Internet protocol. It helps enable end-to-end connectivity often needed by peer-to-peer applications. To do so, each time you start up the software the Teredo client service will attempt to locate a public Teredo Internet service. It does so by sending a query over the Internet. This query only transfers standard Domain Name Service information to determine if your computer is connected to the Internet and can locate a public Teredo service. If you
    • use an application that needs IPv6 connectivity or
    • configure your firewall to always enable IPv6 connectivity
    by default standard Internet Protocol information will be sent to the Teredo service at Microsoft at regular intervals. No other information is sent to Microsoft. You can change this default to use non-Microsoft servers. You can also switch off this feature using a command line utility named "netsh".
    • MSDN *
    • Visual Studio with MSDN*
    • Windows HPC Server 2008 R2
    • Windows MultiPoint Server 2010 Academic
    • Windows SBS 2008
    • Windows 7
    • Windows Server 2008 R2(all editions)
    • Windows Server 2008 for WESS
    • Windows Web Server 2008 R2
    Go to the Windows 7 Privacy Statement at go.microsoft.com/fwlink/?linkid=104604
    Or Windows Server Privacy Highlights at http://go.microsoft.com/fwlink/?linkid=34493
    Malicious Software Removal/ Clean On Upgrade During setup, if you select “Get important updates for installation”, the software may check and remove certain malware from your device. “Malware” is malicious software. If the software runs, it will remove the Malware listed and updated at http://www.support.microsoft.com/?kbid=890830. During a Malware check, a report will be sent to Microsoft with specific information about Malware detected, errors, and other information about your device. This information is used to improve the software and other Microsoft products and services. No information included in these reports will be used to identify or contact you. You may disable the software's reporting functionality by following the instructions found at http://www.support.microsoft.com/?kbid=890830. For more information, read the Windows Malicious Software Removal Tool privacy statement at http://go.microsoft.com/fwlink/?LinkId=113995.
    • MSDN*
    • Visual Studio with MSDN*
    • Windows HPC Server 2008 R2
    • Windows MultiPoint Server 2010 Academic
    • Windows SBS 2008
    • Windows 7
    • Windows Server 2008 R2(all editions)
    • Windows Server 2008 for WESS
    • Windows Web Server 2008 R2
    Windows Server Privacy Highlights at http://go.microsoft.com/fwlink/?linkid=34493
    or read the Windows Malicious Software Removal Tool privacy statement at http://go.microsoft.com/fwlink/?LinkId=113995.
    Media Center Online Promotions If you use Media Center features of the software to access Internet-based content or other Internet-based services, such services may obtain the following information from the software to enable you to receive, accept and use certain promotional offers:
    • certain computer information, such as your Internet protocol address, the type of operating system and browser you are using, and the name and version of the software you are using,
    • the requested content, and
    • the language code of the computer where you installed the software.
    Your use of the Media Center features to connect to those services serves as your consent to the collection and use of such information.
    • MSDN *
    • Visual Studio with MSDN*
    • Windows 7
    Go to the Windows 7 Privacy Statement at go.microsoft.com/fwlink/?linkid=104604.
    Microsoft Desktop Optimization Pack Asset Inventory Feature The software includes an asset inventory feature that identifies all software and hardware installed on the targeted computers. This feature sends this information to Microsoft or server provider computer systems over the Internet. You can configure how often inventories are taken. You will not receive a separate notice when inventories occur. The feature uses Internet protocols, which send to the following and other appropriate systems computer information:
    • Internet protocol address
    • computer name
    • the type of operating system
    • certain hardware attributes such as computer make, model and serial number
    • user profile name
    • the language code of the licensed device
    • name, version, and profile information about the software installed
    MDOP See https://sc.microsoft.com/Help/Privacy.htm.
    Microsoft Telemetry Reporting Participation If you choose to participate in Microsoft Telemetry Reporting through a “basic” or “advanced” membership, information regarding the following is sent to Microsoft:
    • filtered URLs,
    • malware and
    • other attacks on your network.
    This information helps Microsoft improve the ability of the software to identify attack patterns and mitigate threats. In some cases, personal information may be inadvertently sent. If so, Microsoft will not use the information to identify or contact you. You can switch off Telemetry Reporting.
    Forefront Threat Management Gateway 2010 Standard and Enterprise Editions Go to http://go.microsoft.com/fwlink/?LinkId=130980.
    Money Services & Updates You may need to obtain these services separately from a service provider for a fee. Your use of them and updates may send to the appropriate systems information, including, account names, financial transactions, payees, budget limits and alert settings. In some cases, you will not receive a separate notice when they connect. You may switch off these features or not use them. See the software documentation for more information about these features. Microsoft may download and install onto your computer updates for the software, including updates necessary for you to continue using the Internet based services. By using these features, you also consent to the terms for use of these features contained in the Money Internet based Services Policy located at http://www.microsoft.com/money/internet_essentials.mspx. Money 2007 Deluxe Edition See Software Documentation
    Network Awareness This feature determines whether a system is connected to a network by either passive monitoring of network traffic or active DNS or HTTP queries. The query only transfers standard TCP/IP or DNS information for routing purposes. You can switch off the active query feature through a registry setting.
    • MSDN *
    • Visual Studio with MSDN*
    • Windows HPC Server 2008 R2
    • Windows MultiPoint Server 2010 Academic
    • Windows SBS 2008
    • Windows 7
    • Windows Server 2008 R2(all editions)
    • Windows Server 2008 for WESS
    • Windows Web Server 2008 R2
    Go to the Windows 7 Privacy Statement at http://go.microsoft.com/fwlink/?linkid=104604.
    Or
    Windows Server Privacy Highlights at http://go.microsoft.com/fwlink/?linkid=34493
    Plug and Play and Plug and Play Extensions. You may connect new hardware to your computer, either directly or over a network. Your computer may not have the drivers needed to communicate with that hardware. If so, the update feature of the software can obtain the correct driver from Microsoft and install it on your computer. An administrator can disable this update feature.
    • Windows 7
    Go to the Windows 7 Privacy Statement at http://go.microsoft.com/fwlink/?linkid=104604.
    Real Simple Syndication ("RSS") Feed This software start page contains updated content that is supplied by means of an RSS feed online from Microsoft.
    • Visual Studio (with and without MSDN)
    See documentation.
    Search Suggestions Service In Internet Explorer, when you type a search query in the Instant Search box or type a question mark (?) before your search term in the Address bar, you will see search suggestions as you type (if supported by your search provider). Everything you type in the Instant Search box or in the Address bar when preceded by a question mark (?) is sent to your search provider as you type. Also, when you press Enter or click the Search button, the text in the Instant Search box or Address bar is sent to the search provider. If you use a Microsoft search provider, use of the information sent is subject to the Microsoft Online Privacy Statement. This statement is available at go.microsoft.com/fwlink/?linkid=31493. If you use a third-party search provider, use of the information sent will be subject to the third party’s privacy practices. You can turn search suggestions off at any time. To do so, use Manage Add-ons under the Tools button in Internet Explorer.
    • MSDN*
    • Visual Studio with MSDN*
    • Windows 7
    For more information about the search suggestions service, go to http://go.microsoft.com/fwlink/?linkid=128106.
    Setup Reports The Setup Reports feature is only enabled for users within the United States. The software will determine by your computer’s Windows locale setting. If Setup Reports is enabled, at the end of the setup process the software will send over the Internet to Microsoft basic information about the setup. This might include the version of the software and errors encountered during setup. You will not receive a separate notice before this information is sent. Microsoft may use the information collected for statistical analysis and to improve this and other Microsoft products and services. Microsoft will not use the information to identify or contact you.
    • Visual Studio with MSDN
    For more information about this feature, if you’re within the United States see http://go.microsoft.com/fwlink/?LinkId=154496 and for all those outside the United States see http://go.microsoft.com/fwlink/?LinkId=154495.
    SharePoint Workspace SharePoint Workspace will allow you to communicate directly with others over the Internet. If you cannot communicate directly with a contact over the Internet, and your administrator uses Microsoft’s public server infrastructure, your communications will be encrypted and sent through Microsoft servers for later delivery. You cannot disable this service if your administrator uses Microsoft’s public server infrastructure.

    SharePoint Workspace makes some information about your SharePoint Workspace account and device known to your approved contacts. For example, if you:
    • add a contact to your contact list,
    • import your user account onto a new device,
    • update the information in your “identity contact”, or
    • send a SharePoint Workspace invitation using an URL to reference the invitation file,
    information about you and your devices may be sent to your contacts. If you configure SharePoint Workspace to use Microsoft servers, those servers will collect information about your device and user accounts.
    • Office 2010 and component products (as applicable)
    Go to the Office 2010 Privacy Statement at //r.office.microsoft.com/r/rlidOOClientPrivacyStatement14?clid=1033.
    Silverlight 3 and Silverlight 3 Software Development Kit Silverlight contains an Automatic Update feature that is on by default. You may turn off this feature while Silverlight 3 is running (“opt out”). Unless you expressly opt out of this feature, this feature will (a) connect to Microsoft or service provider computer systems over the Internet, (b) use Internet protocols to send to the appropriate systems standard computer information, such as
    • your computer’s Internet protocol address,
    • the type of operating system, browser and name and version of Silverlight you are using, and
    • the language code of the device where you installed Silverlight, and
    (c) automatically download and install, or prompt you to download and/or install, current Updates to Silverlight. In some cases, you will not receive a separate notice before this feature takes effect. By installing the software, you consent to the transmission of standard computer information and the automatic downloading and installation of Updates.
    • Visual Studio 2010 (with and without MSDN)
    For more information about this feature, including instructions for to turning it off, go to http://go.microsoft.com/fwlink/?LinkId=147032.
    Silverlight 3 and Silverlight 3 Software Development Kit Microsoft Digital Rights Management. If you use Silverlight to access content that has been protected with Microsoft Digital Rights Management (DRM), in order to let you play the content, the software may automatically
    • request media usage rights from a rights server on the Internet and
    • download and install available DRM Updates.
    • Visual Studio 2010 (with and without MSDN)
    Go to http://go.microsoft.com/fwlink/?LinkId=147032.
    SuperPreview The software contains access to a pre-release online service that allows you to do the following:
    • use certain browsers to preview existing web pages,
    • to view your newly created webpages, and
    • view webpages on your local intranet.
    When the SuperPreview client application starts it will always attempt to contact the SuperPreview online service through a process called “Discovery”. If the SuperPreview client is signed up with the online service, discovery will return both the list of available remote browsers with icons and a list of disabled browser versions that are known to not work with SuperPreview. Discovery will return results depending on the configuration of the SuperPreview client. Once discovery returns information to the SuperPreview client, the user-interface of the SuperPreview client may be updated if changes occurred. A modal dialog will appear, notifying you of the following:
    • what changes took place, and
    • whether a browser was added, removed, or updated.
    For web pages on your local machine, and for sites identified as being part of an intranet, the SuperPreview client creates a zip package of the web page you are attempting to preview. This includes all assets associated with that page (css, images, js, etc). The SuperPreview client then transmits this package to the online service. The online service then extracts the package to temporary space and previews the page with the remote browsers selected by the SuperPreview client. After previewing is complete the package is deleted from the temporary space. The online service will then return to the SuperPreview client an image render and positioning data as described above.
    Expression Studio 4
    URL Filtering This feature identifies certain types of web sites based upon predefined URL categories. It allows you to deny access to such web sites, such as known malicious sites and sites displaying inappropriate or pornographic materials. To apply URL filtering, Microsoft queries the online Microsoft Reputation Service for URL categorization. You can switch off this feature.
    • Forefront Threat Management Gateway 2010 Standard and Enterprise Editions
    Go to http://go.microsoft.com/fwlink/?LinkId=130980
    Web Content Features Features in the software can retrieve related content from Microsoft and provide it to you. To provide the content, these features send to Microsoft the type of operating system, name and version of the software you are using, type of browser, and language code of the device where you installed the software. Examples of these features are clip art, templates, online training, online assistance, and Appshelp. You may choose not to use these web content features.
    • Office 2010 and component products
    • Visual Studio (with and without MSDN)
    • Windows HPC Server 2008 R2
    • Windows MultiPoint Server 2010 Academic
    • Windows SBS 2008
    • Windows FLP
    • Windows Server 2008 R2(all editions)
    • Windows Server 2008 for WESS
    • Windows Web Server 2008 R2
    Windows Server Privacy Highlights at http://go.microsoft.com/fwlink/?linkid=34493; Go to the Office 2010 Privacy Statement at //r.office.microsoft.com/r/rlidOOClientPrivacyStatement14?clid=1033.
    Web Content Features Features in the software can retrieve related content from Microsoft and provide it to you. Examples of these features are clip art, templates, online training, online assistance and Appshelp. You may choose not to use these web content features.
    • MSDN*
    • Visual Studio (with and without MSDN)*
    • Windows 7
    Go to the Windows 7 Privacy Statement at go.microsoft.com/fwlink/?linkid=104604.
    Windows Media Digital Rights Management Content owners use Windows Media digital rights management technology (WMDRM) to protect their intellectual property, including copyrights. This software and third party software use WMDRM to play and copy WMDRM-protected content. If the software fails to protect the content, content owners may ask Microsoft to revoke the software's ability to use WMDRM to play or copy protected content. Revocation does not affect other content. When you download licenses for protected content, you agree that Microsoft may include a revocation list with the licenses. Content owners may require you to upgrade WMDRM to access their content. Microsoft software that includes WMDRM will ask for your consent prior to the upgrade. If you decline an upgrade, you will not be able to access content that requires the upgrade. You may switch off WMDRM features that access the Internet. When these features are off, you can still play content for which you have a valid license.
    • Expression Studio Professional Edition*
    • MSDN*
    • TechNet Plus*
    • Visual Studio with MSDN*
    • Windows FLP
    • Windows HPC Server 2008 R2
    • Windows MultiPoint Server 2010 Academic
    • Windows SBS 2008
    • Windows 7
    • Windows Server 2008 R2 (all editions)
    • Windows Server 2008 for WESS
    • Windows Web Server 2008 R2
    Go to the Windows 7 Privacy Statement at go.microsoft.com/fwlink/?linkid=104604.
    Or
    Windows Server Privacy Highlights at http://go.microsoft.com/fwlink/?linkid=34493
    Windows Media Player When you use Windows Media Player, it checks with Microsoft for
    • compatible online music services in your region;
    • new versions of the player
    You can switch off this last feature.
    • Expression Studio Professional Edition*
    • MSDN*
    • TechNet Plus*
    • Visual Studio with MSDN*
    • Windows HPC Server 2008 R2
    • Windows MultiPoint Server 2010 Academic
    • Windows SBS 2008
    • Windows 7
    • Windows Server 2008 R2 (all editions)
    • Windows Server 2008 for WESS
    • Windows Web Server 2008 R2
    Go to go.microsoft.com/fwlink/?Linkid=104605.
    Or
    Windows Server Privacy Highlights at http://go.microsoft.com/fwlink/?linkid=34493
    Windows Rights Management Services The software contains a feature that allows you to create content that cannot be printed, copied or sent to others without your permission. You may choose not to use this.
    • MSDN*
    • Visual Studio with MSDN*
    • Windows MultiPoint Server 2010 Academic
    • Windows Server 2008 R2
    • Windows Web Server 2008 R2
    Go to http://www.microsoft.com/RMS
    Windows Time Service This service synchronizes with time.windows.com once a week to provide your computer with the correct time. You can turn this feature off or choose your preferred time source within the Date and Time Control Panel applet. The connection uses standard NTP protocol.
    • MSDN*
    • Visual Studio with MSDN*
    • Windows HPC Server 2008 R2
    • Windows MultiPoint Server 2010 Academic
    • Windows SBS 2008
    • Windows 7
    • Windows Server 2008 R2(all editions)
    • Windows Server 2008 for WESS
    • Windows Web Server 2008 R2
    Go to the Windows 7 Privacy Statement at go.microsoft.com/fwlink/?linkid=104604
    Or
    Windows Server Privacy Highlights at http://go.microsoft.com/fwlink/?linkid=34493
    Windows (or Microsoft) Update Feature You may connect new hardware to your device. Your device may not have the drivers needed to communicate with that hardware. If so, the update feature of the software can obtain the correct driver from Microsoft and install it on your device. You can switch off this update feature.
    • BizTalk Server 2006 R2
    • Expression Studio Professional Edition*
    • MSDN*
    • TechNet Plus*
    • Forefront Threat Management Gateway 2010 Standard and Enterprise Editions
    • Visual Studio with MSDN*
    • Windows FLP
    • Windows HPC Server 2008 R2
    • Windows MultiPoint Server 2010 Academic
    • Windows SBS 2008
    • Windows Server 2008 R2(all editions)
    • Windows Server 2008 for WESS
    • Windows Vista
    • Windows Web Server 2008 R2
    See the Windows Vista Privacy Statement at http://go.microsoft.com/fwlink/?linkid=20615.
    Or
    Windows Server Privacy Highlights at http://go.microsoft.com/fwlink/?linkid=34493
    Windows Update To enable the proper functioning of the Windows Update service in the software (if you use it), updates or downloads to the Windows Update service will be required from time to time and downloaded and installed without further notice to you.
    • MSDN*
    • Visual Studio with MSDN*
    • Windows 7
    Go to the Windows 7 Privacy Statement at go.microsoft.com/fwlink/?linkid=104604.
    *with respect to Microsoft Operating Systems